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Vikhroli West, Mumbai | 3 km drive to IIT Bombay
824 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the warmth and helpfulness of the staff, highlighting their professionalism and quick service. The property is known for its cleanliness and well-maintained rooms, offering comfort and a pleasant ambiance. The breakfast spread receives positive remarks for its variety and taste. Its convenient location near IIT Bombay adds to its appeal, making it suitable for business travelers.
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Good Stay
The experience was good. Only the initial process of check in took longer than expected apart from that all good.
Room: Standard Queen Room
Excellent stay
A very comfortable stay. The room was very clean and well kept. The staff is helpful and courteous. The breakfast spread is excellent.
Room: Standard Queen Room
Not a value for money
Not a good experience . Locks unmaintained . Noisy rooms and worst food and expensive too . Location is ok , service at rooms bad . Restaurant service is good
Room: Standard Queen Room
Terrible Stay
Property is good but the ac in the room was not working. We had raised the concern and technical team came in and for more than 45 mins were inside the room and checking the central ac duct which hampered our privacy. Also the rate charged is not justified for the room provided
Room: Standard Queen Room
Excellent Stay
Amazing experience with hassle free check in and very cordial staff at reception and overall great experience
Room: Day Use Room (10 AM to 7 PM) night stay not allowed
Excellent Stay
good and food is also good early checkin needed and phone not answered
Room: Standard Twin Room
Average Stay
Multiple Issues 1. Door lock issue - it was not working tried calling them - response was poor - after multiple attempts they came and sorted but wasted my 40 mins. 2. Disturbance from adjacent rooms. The walls of the room are not made of bricks and with this if some one makes some noise in the adjacent rooms we can feel
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:24:48 IST 2025
Dear Saikiran, Thank you for sharing your feedback. I sincerely apologize for the inconvenience caused by the door lock issue and the delayed response from our team. We understand how frustrating it must have been to wait, and we are taking steps to improve our response time. Regarding the noise disturbance from adjacent rooms, we regret that this affected your comfort during your stay. We will certainly review the room conditions and explore ways to minimize such disturbances for our guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Abhishek Pillai Director Guest Service
bad experience
room and breakfast was not good. room is to cozy, washroom was not good, breakfast was also not upto a mark
Room: Standard Twin Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:26:07 IST 2025
Dear Ankur, Thank you for your valuable feedback. I’m sorry to hear that the room and breakfast did not meet your expectations. We strive to provide a comfortable stay and quality service, and I regret that we fell short during your visit. Your comments regarding the room size, washroom, and breakfast have been noted, and we will work on improving these aspects to enhance the experience for our future guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again and provide a better experience. Best regards, Abhishek Pillai Director Guest Service
My pleasant experience with IBIS Vikhroli
We love to stay here for its cleanliness, professional staff, delicious food offerings, and convenient location near to IIT Bombay.
Room: Standard Twin Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:27:33 IST 2025
Dear Urmimala, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our cleanliness, professional staff, delicious food, and convenient location near IIT Bombay. Your kind words motivate us to continue delivering the best experience to our guests. We look forward to welcoming you back soon! Best regards, Abhishek Pillai Director Guest Service
Excellent Stay
The staff was courteous. The food was not bad but could be better, taste wise. The property is well maintained and super clean. The mattress was excellent and comfy. I would definitely recommend this place
Room: Standard Twin Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Oct 16 16:28:42 IST 2025
Dear Ashish, Thank you for your thoughtful feedback. We’re glad to hear that you found our staff courteous, the property well-maintained and super clean, and the mattress comfortable. Your recommendation means a lot to us! We also appreciate your honest comment about the food, and we’ll strive to enhance the taste to make your next experience even better. Looking forward to welcoming you again soon. Best regards, Abhishek Pillai Director Guest Service
Good Stay
Yes
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Mon Sep 15 16:59:50 IST 2025
Dear Prashanth, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with us. It’s fantastic to know that our efforts to provide a clean, comfortable environment, along with excellent service, contributed to your stay. Your kind words about our staff, breakfast, and smooth check-in/out process mean the world to us. We can’t wait to welcome you back on your next visit. Until then, please take care! Warm regards, Abhishek Pillai Director Guest Service
Comfortable, Great experience
Hygienic, neat clean rooms Comfortable stay, Good Breakfast multiple options Quick Check in and check out Polite Staff
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand
Dear Ankur, Thank you so much for sharing your kind feedback with us! We're thrilled to hear that you had a comfortable stay and that you enjoyed our hygienic, neat, and clean rooms. It's also wonderful to know that you appreciated the variety of breakfast options, as well as the quick and smooth check-in and check-out process. We truly value your compliments about our polite staff—it's feedback like this that motivates us to continue providing the best experience for our guests. We look forward to welcoming you again soon! Best regards, Abhishek Pillai Director Guest Service
Pleasant stay
The property is in Vikhroli and easily accessible. The food is good and staff is very quick to help The property is in Vikhroli and easily accessible. The food is good and staff is very quick to help.
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand
Dear Aayush, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our property conveniently located in Vikhroli and that you enjoyed the food. It's also wonderful to know our team was quick to assist you — we’ll be sure to pass along your kind words to them. We look forward to welcoming you back for another great experience soon! Warm regards, Abhishek Pillai Director Guest Service
Superior stay With IBI
excellent view hotel everything is great no chance to say any negative with worthful breakfast offered
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand
Dear Sachin, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the excellent view, the overall experience, and found the breakfast to be truly worth it. It means a lot to us that everything met your expectations with no room for negatives! We look forward to welcoming you back for another memorable stay. Warm regards, Abhishek Pillai Director – Guest Service
Good Stay
The room was clean, spacious, and well-maintained, with all the basic amenities provided. The bed was comfortable, and I appreciated the quiet atmosphere which made for a restful stay.
Room: Day Use Room (10 AM to 7 PM) night stay not allowed
ibis Mumbai Vikhroli - An Accor Brand has replied on Sun Aug 24 14:07:50 IST 2025
Dear Shubham, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found the room clean, spacious, and well-maintained, and that you enjoyed a comfortable and peaceful stay. It’s always rewarding to know our efforts contributed to a restful experience for our guests. We look forward to welcoming you back again soon! Warm regards, Abhishek Pillai Director Guest Service
Good Stay
Food is acceptable. Amenities services are good. Location is very close to my working place. Staffs are very kind and supportive
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand
Dear Govindavelalar, Thank you for sharing your feedback with us. We’re glad to hear that you found our amenities and services to your satisfaction, and that our location was convenient for your work. It’s especially wonderful to know that our team made a positive impression with their kindness and support — we’ll be sure to pass along your kind words to them. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Abhishek Pillai Director Guest Service
Good Stay
Good amd Convenient location, Good Food, Clean and Excellent Staff Good amd Convenient location, Good Food, Clean and Excellent Staff
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand
Dear Tejas, Thank you so much for sharing your experience with us. We’re delighted to hear that our location was both good and conveniently close to your workplace, and that you enjoyed our food, amenities, cleanliness, and—most importantly—the excellent warmth and support from our staff. We’re truly appreciative of your kind words, and your feedback lets us know we’re on the right track. We can’t wait to welcome you back for another comfortable and enjoyable stay! Warm regards, Abhishek Pillai Director Guest Service
Terrible Stay
Rude staff, AC service done during my hotel stay
Room: Day Use Room (10 AM to 7 PM) night stay not allowed
ibis Mumbai Vikhroli - An Accor Brand has replied on Sun Aug 24 14:10:45 IST 2025
Dear Lalit, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused during your stay, especially regarding the staff interaction and the disruption due to AC servicing. This is certainly not the level of service we strive to provide, and we regret that your experience fell short of expectations. Please be assured that your feedback has been shared with the concerned departments, and we are taking immediate steps to address these issues to prevent such occurrences in the future. We value your input and hope to have the opportunity to welcome you again for a much improved stay. Warm regards, Abhishek Pillai Director Guest Service
Average Stay
The stay was okay. They woke us up in the middle of night because of a technical glitch in fire alarm. Breakfast could have been better. But overall okay, will visit again.
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:12:22 IST 2025
Dear Gurpreet, Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was okay and that you’d consider visiting again. We sincerely apologize for the inconvenience caused by the fire alarm issue during the night. We understand how unsettling that must have been, and we're actively addressing this to ensure it doesn’t happen again in the future. Your comments regarding breakfast are also appreciated. We are always looking for ways to improve our offerings and will certainly take your suggestions into account. Thank you for your understanding, and we hope to welcome you back soon with an even better experience. Best regards, Abhishek Pillai Director Guest Service
terrible language used
Terrible customer service. Asst Manager Vaidhai was rude and unprofessional. During check out the front desk advised all bill paid. After 15 mins we receive call that the breakfast has not been paid for!!!! No synchronised talk between restaurant and front desk. They were unable to post my breakfast to my room for 3 straight hours. Moreover the asst manager was very very rude with little knowledge of English. When conversed in Hindi her language was not that of customer service
Room: Standard Queen Room
ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:17:17 IST 2025
Dear Ms.Dhillon, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, especially with the level of service provided by our team. This is certainly not the standard of hospitality we strive to offer, and I regret that we fell short of your expectations. I am very sorry for the miscommunication regarding your bill, and I fully understand how frustrating it must have been to receive a call after check-out. We are looking into this matter to ensure better coordination between the front desk and restaurant moving forward. Regarding your interaction with Assistant Manager Vaidhai, I want to assure you that this is being addressed. It is never our intention to come across as rude or unprofessional, and I am truly sorry that this was your experience. We will be reviewing this matter internally to ensure that all our staff provide the highest level of service, with clear communication and respect for all guests. Please know that your feedback is important to us, and we are committed to making improvements. I hope you’ll give us another chance in the future. Regards, Abhishek Pillai Director Guest Service
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