Apex Beacon Hotel - Mumbai International Airport

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Oct 30 20:02:18 IST 2025

Dear Nivedita Singh, We're very sorry to hear about your experience, and it's clear that we fell short of your expectations. We acknowledge that the size of the rooms and the issues with ventilation were not up to the mark. We are constantly striving to improve all aspects of our guest experience, and your feedback is crucial in this process. We are currently looking into the possibilities of renovating our rooms to ensure more comfort and space for our guests. We will also address your concerns about the ventilation in our rooms. We would love another opportunity to serve you better in the future, and assure you that your next stay with us will be a better one.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:13:09 IST 2025

Dear Kevin Mehta, We understand your concerns about the surrounding area and we're continually working with local organizations to uplift the environment. We take such feedback seriously and make efforts to improvise. On the food side, your input is crucial and will help us better shape our food offerings. We strive to provide meals that not only reflect their price but surpass our customer's expectations in taste and quality. The lack of amenities and service mentioned in your review is genuinely concerning. We pride ourselves on offering a wide variety of amenities and top-notch service to our guests. We will certainly look into these aspects and do the necessary improvements immediately. Each guest experience is of utmost importance and a chance for us to grow and learn. We hope you will give us a chance to surpass your expectations on your next visit and experience the improvements made based on your feedback. We will strive to ensure that your next stay is up to the standards you have come to expect.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Oct 30 20:02:05 IST 2025

Dear Shalini Mehrotra, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:12:43 IST 2025

Dear ajit shankhwalkar, We're thrilled to read your positive review and to learn that our hotel has become your preferred choice when in town. It's fantastic to know that our courteous staff and ideal location have lived up to your expectations. Your feedback only motivates our team to strive for better hospitality services! It's our pleasure to ensure our guests feel comfortable and conveniently located near the airport. We're looking forward to having you back in the near future for another pleasant stay. Your words of appreciation are indeed a valuable asset to us. Keep choosing us and we promise to continue providing excellent service.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:12:56 IST 2025

Dear Aastha Intwala, We appreciate the detailed review you've shared regarding your stay at the Apex Beacon Hotel. We're glad to know that our strategic location close to the airport has served you well, including our efficient service and professional staff which contributed to your smooth check-in experience. We're sorry to hear that the room size didn't meet your expectations. As we continuously aspire to improve our services, we will take your feedback into serious consideration for future improvements. Likewise, your pointers about our restaurant and its pricing will be relayed to our food and beverage department. We aim to provide an exceptional dining experience that matches our pricing and your insights will help us a lot in achieving this goal. Lastly, though we primarily cater to short-term guests, we believe everyone deserves comfortable spaces. We will work on making our accommodations even more ideal for extended stays. We hope to see you again, providing you an enhanced experience in all aspects.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:12:31 IST 2025

Dear SANJAY SINGH, We're truly thrilled to hear that our staff, accommodations and food all played a pivotal role in creating a positive experience for you at our facilities. We pride ourselves on our team's dedication to service and commitment to creating a comfortable and welcoming environment. You mentioning their support gives us immense joy. It's invigorating and motivating to know that our culinary efforts added a touch of excellence to your experience. Our chefs aim to please every palate with our vibrant, diverse and delicious menu. The strategic location of our property is indeed one of its prominent features. We are delighted to learn that the easy accessibility to the airport was convenient for you. Going forward, we promise to continue offering the high level of comfort and service you experienced during your stay. We eagerly await your return to again offer you a memorable experience.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:12:17 IST 2025

Dear Vivek Singh, We're glad to learn that you found our location advantageous and convenient for airport access and visiting suburbs. It's especially pleasing to know that our food options met your expectations and that you enjoyed our hospitality. We always strive to provide a welcoming atmosphere for our guests and your feedback shows we're on the right track. We are delighted to know you consider us as a good place for short stays and we would be more than happy to welcome you back for more of the same high-quality service. Looking forward to your next stay with us.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:12:03 IST 2025

Dear Chiranjeev, We're happy to hear that you found the location of our hotel fitting for your needs. It's great that you felt safe and appreciated the effort our team takes to maintain excellent amenities. We're also thrilled to hear that our reception staff and security made a favorable impression. We always aim to provide a comfortable, serene environment for all our guests. It's heartening to know you found our prices reasonable for the quality of service you received. Your kind feedback inspires us to continue delivering impeccable service. We look forward to welcoming you and your loved ones again for another great stay.

Apex Beacon Hotel - Mumbai International Airport has replied on Thu Sep 25 23:11:48 IST 2025

Dear Kritika Singh, We are truly disheartened to hear about your experience at our hotel. We strive to provide a pleasant visit for every guest and it seems we did not meet that aim during your stay. We understand your concerns about the hygiene and staff attitude and we value this feedback immensely. Our team prides itself in maintaining cleanliness and a warm ambience, but clearly, we have missed the mark this time. We promise to look into this matter urgently and take necessary steps to enhance our services. We also regret that our food did not meet your expectations. An immediate assessment of our kitchen and menu offerings will be conducted, to deliver a better gastronomic experience to our guests. Your feedback is a chance for us to learn and improve. We humbly seek another opportunity to serve you better and make amends for the inconvenience caused.

Apex Beacon Hotel - Mumbai International Airport has replied on Wed Jul 09 11:14:25 IST 2025

Dear Ashutosh Deshpande, We deeply regret to learn of your unflattering experiences during your stay at our hotel. Your feedback about the smell pervading throughout the establishment is of great importance to us and it will potentially prompt us to probe into this issue more seriously. We will ensure the application of strict disciplinary measures to straighten out these issues. Our staff is usually meticulous about cleanliness and hygiene, so it was distressing to hear that the cutlery was not up to your expectations. We are taking this feedback to address these issues at length. As for the size of the washrooms, we understand that certain rooms may have spatial constraints. We are looking forward towards revisiting our layout design to maximize space. We are committed to refining our services based on the feedback of our guests. Rest assured that significant improvements will be seen when you decide to lodge with us next time. Kindly reconsider giving us a second chance, as we are eager to demonstrate our superior standards of service to you.

Apex Beacon Hotel - Mumbai International Airport has replied on Wed Jul 09 11:13:38 IST 2025

Dear MANOJ NAIGAONKAR, We're delighted to read your positive experience at our establishment. It's wonderful to know our staff, cleanliness, and service matched up to your expectations. Additionally, our proximity to the international airport worked to your advantage, showing we're rightly situated for our travelers' needs. Your satisfaction is vital to us and your kind words reaffirm the hard work we do every day. We'll continue striving to offer excellent amenities and a friendly environment. We look forward to serving you again on your next visit.

Apex Beacon Hotel - Mumbai International Airport

Dear Tejas Chordiya, We're glad to hear that you have had a pleasant stay at our place. Your feedback is valuable to us and it's delightful to understand that our efforts to maintain a neat, clean, and pleasant environment for our guests have paid off. We aim to provide a comfortable and enjoyable experience to all our guests. Given your positive feedback, we couldn't be happier to know that we've achieved our goal with your stay. We're thrilled to hear that you found our service decent and to your expectations. Knowing that our guests leave with a positive impression is the ultimate reward for us. We are constantly striving for excellence and such positive feedback motivates us to work harder in order to provide an even better experience for our guests. We hope to have the opportunity to serve you again in the future, ensuring an equal or even better stay with us next time. We always strive to improve our services, and your feedback will definitely help our efforts in this direction. We look forward to welcoming you back.