IRA By Orchid Mumbai T-2 International Airport

IRA By Orchid Mumbai T-2 International Airport has replied on Mon Nov 24 19:44:47 IST 2025

Dear Valued Guest, Namaskar ! I'm troubled to hear about your experience. It's clear that your expectations were not met in regards to your order, and for that, I deeply empathize. Our goal is always to provide our guests with an excellent experience and it seems like we may have fallen short this time. On your comment about our staff, we aim to employ friendly, professional, and honest individuals who can deliver top-notch service. It sounds like this may not have been the case, and I fully understand your concerns. I assure you that we take matters like these very seriously. To ensure we prevent this from happening again, I would be grateful if you could provide some more details about the incident. This way, we can look into it properly and take the necessary measures. Part of our commitment to improving our services involves listening to valuable feedback like yours, so I am truly grateful you brought this to our attention. We look forward to rectifying these issues and hopefully restoring your faith in our services. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Thu Nov 20 01:14:29 IST 2025

Dear Valued Guest, Namaskar ! We're thrilled to hear that you had a great stay at IRA and that our comfortable rooms and services enhanced your experience. It's wonderful to know that you had an enjoyable and relaxing environment. Your compliments about our amenities and our super polite staff give us great encouragement. Your feedback encourages our team to always maintain our high standards of service. Looking forward to welcoming you back in the future! Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Sun Nov 23 21:51:41 IST 2025

Dear Mr. Ahluwalia, Namaskar ! We're delighted to know that your experience with us was to your high expectations. It's always wonderful to learn that our guests enjoyed our wide selection of buffet offerings and found them to be of great taste. We're glad that our staff provided excellent service, this is what we strive for every day. The close proximity to the metro is indeed a great convenience for our guests and we love that you've acknowledged it. We can't wait to have you back for another enjoyable stay. Your recommendation is highly appreciated. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Sun Nov 23 21:52:22 IST 2025

Dear Mr. Kabra, Namaskar ! We're glad to hear that you found our property conveniently located and well-maintained. We strive hard to provide you a clean and comfortable environment. Know that we love hearing such positive feedback from our guests, which gives us the motivation to keep improving and serve you better. Your satisfaction is our top priority. Any suggestions or improvements are always welcome. Looking forward to seeing you back. Safe travels! Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport

Dear Valued Guest, Namaskar ! We're truly disheartened to read about your experience. It's essential for us to ensure clear communication and understanding with our customers, and it seems we missed the mark this time. We take your feedback seriously and will share your concerns with our team for necessary improvements. Going forward, we also plan to implement better training for our staff, focusing on effective communication and customer service. We appreciate your patience in this matter and assure you that we will do everything in our power to ensure such instances do not repeat in future. We would be eager to serve you again and change your perception of our services. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:44:42 IST 2025

Dear Valued Guest, Namaskar ! We appreciate your generous remarks, it's delightful to know your stay was excellent. Recognition of our cooperative housekeeping staff reflects our commitment to exceptional service. Also, we are thrilled our breakfast options appealed to your taste buds! Your feedback encourages us to continue enhancing our guests' experience. Looking forward to your return. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:45:42 IST 2025

Dear Valued Guest, Namaskar ! We're delighted to read your kind words about your stay with us. Your positive comments about our food options, helpful staff, room amenities, and our dining area greatly inspire us. Your satisfaction is our utmost reward and we couldn't be happier knowing that you had a comfortable stay with your family. This is exactly the kind of experience we strive to create for our guests. We look forward to welcoming you and your family back soon for another enjoyable stay. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:45:25 IST 2025

Dear Valued Guest, Namaskar ! We're so pleased to hear that you consistently enjoy your time at our hotel during your frequent visits to Mumbai. It's fantastic to know that our convenient location near T2 terminal is ideal for you. We're glad that our effort in maintaining cleanliness in every room meets your approval. Our hotel staff is always striving to provide excellent service, and they will be thrilled to hear that their dedication is appreciated. Also, it's heartening to know you enjoy our food and that our dinner point ambiance adds value to your experience. The pool area is indeed one of the favorite spots of our guests, and we're happy you love it too. Looking forward to many more opportunities to serve you. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:45:13 IST 2025

Dear Mr. Jain, Namaskar ! We are grateful for your feedback and taking the time to share your experience. We acknowledge your concerns about the cleanliness in the corridors and the overall guest room condition. The upkeep of our facilities is one of our top priorities and your remarks highlight areas we could certainly do better. Regarding the wallpaper in the toilet, it is part of our unique interior decoration, nonetheless, your comments are highly valuable and we will review our design choices from time to time in order to ensure they meet the expectations and comfort levels of our guests. Your critique aids us in refining and enhancing our services and we hope for another opportunity to deliver a more satisfactory stay effortlessly. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:46:01 IST 2025

Dear Valued Guest, Namaskar ! We're delighted to hear that you appreciated our ideal location near Mumbai's T2 Terminal. It's fantastic that you found our charges practical and reasonable - we always strive to provide great value for our guests. Your positive comments about our clean rooms are also appreciated. We put a lot of effort into maintaining a high standard of cleanliness, so it's wonderful to know that our hard work is noticed. The breakfast is indeed a favorite among many of our guests and we're glad that you enjoyed the variety on offer. We hope to see you again, having another wonderful experience. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:46:17 IST 2025

Dear Valued Guest, Namaskar ! We're absolutely delighted to read about your enjoyable stay, especially that you found our food to be delicious and our staff to be courteous. It gladdens us that our convenient location near the airport added positively to your experience. We're always aiming to provide high-quality service, and your feedback reinforces the hard work we put into every guest's experience. Your review makes us more enthusiastic about doing what we do best, serving our guests with the utmost care and hospitality. We look forward to showcasing our continuous improvement the next time you visit. Your satisfaction is our best reward! Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:47:11 IST 2025

Dear Valued Guest, Namaskar ! We're delighted to learn of your experiences during your stay with us. To hear that our rooms met your requirements for cleanliness as well as hygiene fills us with joy, as we always strive to maintain our high standards. Furthermore, we're elated to hear that our staff was able to assist you in a manner, you found satisfactory. We constantly train our team to maintain a pleasant and helpful demeanor so your positive comments on their politeness and cooperation reinforces our efforts. Every review serves as a source of motivation for our entire team to continue offering superior services. We hope to have the chance to welcome you again in the future and offer you another memorable stay. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:46:57 IST 2025

Dear Valued Guest, Namaskar ! We appreciate you taking time out to share your experience with us. It's delightful to know the check-in process and housekeeping services met your expectations. We do acknowledge the disruptions you faced from frequent calls, this is not the standard of service we aim to provide. We will certainly ensure to reinforce training with our team to avoid such instances in future. We are also sorry to hear about the food not being up to your liking. We take pride in our culinary skills and your feedback can help us identify the areas that need improvement. Regarding the water leakage from the ducts, immediate actions will be taken to identify and rectify the issue. We look forward to serving you better in the future. Thanks & Regards Rajesh Mehta General Manager

IRA By Orchid Mumbai T-2 International Airport has replied on Wed Nov 19 12:46:42 IST 2025

Dear Valued Guest, Namaskar ! We're overjoyed that your stay with us was such a pleasant experience! It's great to know that you found our room and bed to be cozy and enjoyable. We're also thrilled to know that everything from the speed of our check-in and checkout process to our convenient location close to Terminal T2 met your expectations. It truly makes us happy that you relished the breakfast with us. We make every effort to provide our guests with an amazing hotel experience and your feedback confirms that our efforts are well received. We hope to welcome you back soon for another fantastic stay! Thanks & Regards Rajesh Mehta General Manager