ibis Mumbai Vikhroli - An Accor Brand

ibis Mumbai Vikhroli - An Accor Brand has replied on Mon Sep 15 16:59:50 IST 2025

Dear Prashanth, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with us. It’s fantastic to know that our efforts to provide a clean, comfortable environment, along with excellent service, contributed to your stay. Your kind words about our staff, breakfast, and smooth check-in/out process mean the world to us. We can’t wait to welcome you back on your next visit. Until then, please take care! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Ankur, Thank you so much for sharing your kind feedback with us! We're thrilled to hear that you had a comfortable stay and that you enjoyed our hygienic, neat, and clean rooms. It's also wonderful to know that you appreciated the variety of breakfast options, as well as the quick and smooth check-in and check-out process. We truly value your compliments about our polite staff—it's feedback like this that motivates us to continue providing the best experience for our guests. We look forward to welcoming you again soon! Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Aayush, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our property conveniently located in Vikhroli and that you enjoyed the food. It's also wonderful to know our team was quick to assist you — we’ll be sure to pass along your kind words to them. We look forward to welcoming you back for another great experience soon! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Sachin, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the excellent view, the overall experience, and found the breakfast to be truly worth it. It means a lot to us that everything met your expectations with no room for negatives! We look forward to welcoming you back for another memorable stay. Warm regards, Abhishek Pillai Director – Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Sun Aug 24 14:07:50 IST 2025

Dear Shubham, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found the room clean, spacious, and well-maintained, and that you enjoyed a comfortable and peaceful stay. It’s always rewarding to know our efforts contributed to a restful experience for our guests. We look forward to welcoming you back again soon! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Govindavelalar, Thank you for sharing your feedback with us. We’re glad to hear that you found our amenities and services to your satisfaction, and that our location was convenient for your work. It’s especially wonderful to know that our team made a positive impression with their kindness and support — we’ll be sure to pass along your kind words to them. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Tejas, Thank you so much for sharing your experience with us. We’re delighted to hear that our location was both good and conveniently close to your workplace, and that you enjoyed our food, amenities, cleanliness, and—most importantly—the excellent warmth and support from our staff. We’re truly appreciative of your kind words, and your feedback lets us know we’re on the right track. We can’t wait to welcome you back for another comfortable and enjoyable stay! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Sun Aug 24 14:10:45 IST 2025

Dear Lalit, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused during your stay, especially regarding the staff interaction and the disruption due to AC servicing. This is certainly not the level of service we strive to provide, and we regret that your experience fell short of expectations. Please be assured that your feedback has been shared with the concerned departments, and we are taking immediate steps to address these issues to prevent such occurrences in the future. We value your input and hope to have the opportunity to welcome you again for a much improved stay. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:12:22 IST 2025

Dear Gurpreet, Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was okay and that you’d consider visiting again. We sincerely apologize for the inconvenience caused by the fire alarm issue during the night. We understand how unsettling that must have been, and we're actively addressing this to ensure it doesn’t happen again in the future. Your comments regarding breakfast are also appreciated. We are always looking for ways to improve our offerings and will certainly take your suggestions into account. Thank you for your understanding, and we hope to welcome you back soon with an even better experience. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:17:17 IST 2025

Dear Ms.Dhillon, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, especially with the level of service provided by our team. This is certainly not the standard of hospitality we strive to offer, and I regret that we fell short of your expectations. I am very sorry for the miscommunication regarding your bill, and I fully understand how frustrating it must have been to receive a call after check-out. We are looking into this matter to ensure better coordination between the front desk and restaurant moving forward. Regarding your interaction with Assistant Manager Vaidhai, I want to assure you that this is being addressed. It is never our intention to come across as rude or unprofessional, and I am truly sorry that this was your experience. We will be reviewing this matter internally to ensure that all our staff provide the highest level of service, with clear communication and respect for all guests. Please know that your feedback is important to us, and we are committed to making improvements. I hope you’ll give us another chance in the future. Regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:19:03 IST 2025

Dear Vaishali, Thank you for taking the time to share your feedback. I deeply apologize for the poor experience you had during your stay. The delay in food delivery and lack of response to your calls are completely unacceptable, and I understand how frustrating this must have been. Please know that this is not the level of service we aim to provide, and I am taking your feedback seriously. We are investigating the issues with both our communication and food delivery systems to ensure this does not happen again. Your satisfaction is very important to us, and I truly hope we can have the chance to make it right in the future. If there’s anything more you’d like to share or if there’s anything we can do to address this matter directly, please don’t hesitate to reach out. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:20:02 IST 2025

Dear Sudarshan, Thank you so much for your kind words! We are thrilled to hear that you had a pleasant stay with us. It's wonderful to know that you found the room comfortable and clean, enjoyed the breakfast, and were pleased with our team’s service. Your feedback truly motivates us to continue providing excellent experiences for all of our guests. We look forward to welcoming you back for another wonderful stay! Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:23:44 IST 2025

Dear Guest, Thank you for your feedback. I sincerely apologize for the issues you encountered during your stay. It’s clear that we didn’t meet your expectations in terms of service, and I regret the discomfort this caused. We should have communicated more clearly about the portion sizes and handled your requests in a more welcoming manner. The experience you described is certainly not reflective of our usual standards, and I will be addressing this with the team to ensure improvements moving forward. Regarding the payment process, I apologize for the confusion and inconvenience caused. We’ll work on ensuring a smoother experience for our guests in the future. Thank you again for bringing these concerns to our attention. We value your feedback and hope to have the opportunity to serve you better in the future. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Aug 07 14:24:22 IST 2025

Dear Madhushree, Thank you for your kind feedback! We’re so happy to hear that you had a great experience and that our staff made a positive impression with their politeness and efficiency. Your satisfaction means a lot to us! We can’t wait to welcome you back on your next visit and provide you with another wonderful stay. Best regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Thu Jul 24 13:05:50 IST 2025

Dear Sanket, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused during your check-in and the delays in service that you encountered. This is certainly not the standard of hospitality we aim to deliver, and we regret that we fell short during your stay. Please be assured that your feedback has been shared with the concerned teams, and necessary steps are being taken to ensure prompt and efficient service moving forward. We truly value your feedback as it helps us improve. We hope to have the opportunity to welcome you again and provide you with the seamless experience you deserve. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Roopali, Thank you for taking the time to share your feedback with us. We’re glad to hear that you were pleased with the room and found it comfortable — your kind words are much appreciated. However, we regret to note that your buffet experience did not meet your expectations. Please accept our sincere apologies for the same. Your feedback has been shared with our culinary team to review and enhance the variety and quality of offerings. We are committed to delivering a consistently delightful dining experience, and your comments help us improve. We hope to have the pleasure of welcoming you back for a more enjoyable and seamless experience. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Fri Jul 18 11:20:48 IST 2025

Dear Vandana, Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not meet your expectations, especially in regard to facilities for families and children. As a business-focused hotel, our amenities are indeed designed primarily for the needs of corporate travelers. We understand that families and leisure travelers may have different expectations, and we sincerely regret any inconvenience you experienced during your stay. Your comments are valuable and will help us in evaluating how we communicate our offerings more clearly to future guests. We truly appreciate your perspective and hope you’ll consider us again should you be visiting for business. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand

Dear Govindavelalar, Thank you for your kind feedback! We're glad to hear you had an interesting and pleasant stay with us, and that our location was convenient for your workplace. We truly appreciate your recommendation of our food and bar facilities—our team will be delighted to know their efforts made a positive impact on your experience. We look forward to welcoming you back on your next visit! Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Tue Jul 08 18:03:45 IST 2025

Dear Manish, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced with the room size, housekeeping, and room dining. This is certainly not the standard we aim to uphold, and we will investigate these matters to ensure they are addressed properly. Your feedback is important to us, and we are committed to improving our services based on your experience. We hope to have the opportunity to welcome you back and provide a much better stay next time. Warm regards, Abhishek Pillai Director Guest Service

ibis Mumbai Vikhroli - An Accor Brand has replied on Tue Jul 08 18:04:19 IST 2025

Dear Teja, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and enjoyed the service. It’s always our goal to make sure our guests feel welcome and well taken care of. We’d love to welcome you back soon! Best regards, Abhishek Pillai Director Guest Service