The property boasts a prime location in the heart of Ooty, making it super convenient for shopping and sightseeing. Guests appreciate the cleanliness of the rooms and the cooperative staff. The in-house restaurants serve tasty vegetarian food, with some standout dishes receiving praise. However, hot water availability is a common concern, be it the limited hours or supply issues. Some mentioned the outdated room amenities and inconsistent service as aspects needing improvement. Overall, it's a decent option for a family stay.