The property boasts a prime location, just a short walk from Katra Railway Station, making it convenient for travelers heading to Vaishno Devi. Guests appreciate the spacious and clean rooms, with some enjoying lovely outdoor dining experiences. The service is often praised, particularly from certain staff members who are welcoming and accommodating. However, a few concerns have been raised about maintenance issues, such as washroom facilities and staff behavior in the restaurant. Food quality appears to be inconsistent as well.