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Near Main Gulmarg Market, Gulmarg | 5 minutes walk to Apharwat Peak
477 Ratings, 309 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Heevan Retreat stands out for its cozy ambiance and proximity to the breathtaking gondola ride, just a 5-10 minute walk away. Guests love the attentive and friendly staff, often highlighting their prompt service and helpfulness. The centrally heated rooms are spacious and clean, perfect for the chilly weather. Food is generally well-received, with a buffet offering delicious options. Visitors appreciate the stunning views and peaceful location amidst nature, making for a memorable stay.
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good place to stay
Hotel is good , rooms are good, staff is very good and good service great place to stay in Gulmarg.
Room: Standard Room
Average Stay
The room was average and small...we had booked orchard view room supposedly..but no orchard to view at all but a concrete wall next to the window....the head end of the bed was adjacent to the bathroom door.... requested for upgrade but didn't get ......no approach road to the hotel at all...approach road full of boulders and slush.......food not much variety....
Room: Deluxe room with Balcony
Good Stay
Heevan retreat location is far from market and valley. Staff is cooperative and food is yummy
Room: Deluxe Room
Had amazing stay at heeven retreat
Everything was excellent from including room service to the food. Specially if you are a vegetarian you will the food here.
Room: Standard Room
Excellent Stay
Amazing property with very good ambience overall. Very warm feeling throughout. Would like to stay again.
Room: Deluxe Room
Decent stay but would expect a consistent service from all of the staff.
familyThough I will consider staying at the time property again, I do have mixed feelings about my stay. Since I was travelling with my mother, I requested for a room on the ground floor and they did oblige to my request and provided us a room on the ground floor. The restaurant staff, travel desk, security and concierge were lovely. But the housekeeping staff and the reception staff behaved as though they were doing me a favour even when asked to replace the coffee mugs. While checking out, the guy in the reception tried to overcharge me. But when I made him calculate, it was close to 3,000 less than what he mentioned. No explanation or apology for extra amount mentioned ! However the property as such is at a good location, quite close to the gondola. They have central heating so the entire property is quite warm throughout. Our room had a great view and was quite spacious. Good Wi-Fi connection. Food was decent but slightly oily for my taste.
Room: Deluxe Room
Average Stay
Room was very small...bed also small and not in good condition .... 2night stay kiya mene both night dinner buffet liya .... Not worthed aalo shimla mirch me aalo kache the Manchurian me balls bhi kache the
Room: Standard Room
Heevan is heaven
coupleIts amazing property with great views and amazing staff. Shaiq bhai at front desk was really helpful and room service helped us with all our requests in minimal times. I would very much want to revisit the property everytime i am back here.
Room: Standard Room - Holiday Selections
Heevan Retreat has replied on Thu Feb 27 18:07:50 IST 2025
Dear Guest. Thank you for taking the time to tell us about your experience at Heevan Retreat Gulmarg. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best regards, Imran Nazir Heevan Retreat Gulmarg.
Very good hotel near gondola
coupleThe location of the hotel is on a small hill near the gondola. The staff of the hotel is excellent in service. We were stuck outside gulmarg in heavy snow and they rescued us and helped us to adjust in another property of their free of cost. The rooms are very well heated and you will not feel cold at all. Rooms are quite small but this is typical of gulmarg. We found the food to be tasty though priced a bit higher (again typical of gulmarg. Only small negative for this hotel is noise insulation is not good between rooms.
Room: Standard Room
Heevan Retreat has replied on Sun Feb 09 09:25:18 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
Gulmarg stay
familyRooms are spacious, clean, centrally heated, friendly staff. Close to gandola! a perfect stay at gulmarg!
Room: Standard Room
Excellent Stay
coupleOverall hospitality and stay was excellent staffs were very cooperative and helpful when needed must visit place for stay to have an wonderful experience at gulmarg
Room: Deluxe room with Balcony
Heevan Retreat has replied on Tue Jan 14 10:18:03 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
Best resort in gull
Hands down, this is one of the best resorts to stay in gulmarg. The location is just perfect facing the scenic mountains. Mr. Imran general manager and mr. Irshad housekeeping went out of their way to make our stay pleasant and memorable.
Room: Standard Room
Heevan Retreat has replied on Tue Jan 14 10:18:38 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
Average Stay
Over-rated hotel in most aspects. Food is 0 out of 5. Rooms are 1 out of 5. Staff 3 out of 5. Restaurant team really need to learn making masala tea. Or stirring egg well to ensure chilli or salt is properly mixed and not all of it at one place in omlette. It's really basic. Politeness and courteousness was missing. Bathroom was stinking. We had to change room just because of bathroom. Even the location isn't so great.
Room: Deluxe room with Balcony
Terrible Stay
Staffs were very rude and service was not good. They give discarded cots and house keeping staff behave as if we are beggars. Overall it was not a good experience.
Room: Standard Room
Heevan Retreat has replied on Wed Jan 15 10:06:00 IST 2025
Dear Guest, Thanks for taking time to write about your stay with us. We regret to know that you did not have a satisfactory stay experience with us. It is our endeavor to ensure our patrons' satisfaction and be assured that your concerns will be looked into with immediate effect. Do give us an opportunity to offer you better service on your next visit. With best wishes & kindest regards! Imran Nazir
Terrible experience
I was disappointed with my stay. The room was quite small, and the mattress was uncomfortable. The heating system did not work properly, and despite multiple calls to reception, the issue was not resolved. The service overall was poor, and the food quality was average at best. Considering the price, the experience was not satisfactory and fell below expectations.
Room: Standard Room
Heevan Retreat has replied on Wed Jan 15 10:06:29 IST 2025
Dear Guest, Thanks for taking time to write about your stay with us. We regret to know that you did not have a satisfactory stay experience with us. It is our endeavor to ensure our patrons' satisfaction and be assured that your concerns will be looked into with immediate effect. Do give us an opportunity to offer you better service on your next visit. With best wishes & kindest regards! Imran Nazir
Beautiful hotel
familyExcellent service and very good location. The hotel has spacious rooms with balcony. It is a beautiful hotel
Room: Standard Room
Heevan Retreat has replied on Tue Jan 14 10:19:16 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
Good hotel but it can be better
familyHotel was good. But too over price. We have booked 4 rooms. . Heater was not working properly in all rooms. Breakfast was good
Room: Deluxe Room
Heevan Retreat has replied on Wed Jan 15 10:07:04 IST 2025
Dear Guest, Thanks for taking time to write about your stay with us. We regret to know that you did not have a satisfactory stay experience with us. It is our endeavor to ensure our patrons' satisfaction and be assured that your concerns will be looked into with immediate effect. Do give us an opportunity to offer you better service on your next visit. With best wishes & kindest regards! Imran Nazir
Great experience
familyThe place was really cosy and warm and felt very peaceful. The service was prompt. Rooms very spacious and had a balcony
Room: Deluxe Room
Excellent Stay
Excellent stay with premium quality.
Room: Standard Room
Heevan Retreat has replied on Tue Jan 14 10:20:22 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
Nice well maintained property
Well maintained property with good size rooms. Clean bedding and towels. Staff was super attentive. Breakfast has a good spread.
Room: Deluxe Room
Heevan Retreat has replied on Tue Jan 14 14:55:16 IST 2025
Dear Guest, Greetings from Hotel Heevan Retreat Gulmarg We appreciate you taking the time to share your valuable feedback with us. At Hotel Heevan Retreat Gulmarg, we strive in providing Honest, uncomplicated, comfort and we are glad to learn that you enjoyed your stay with us and loved all our facilities. We are glad to place your appreciation of our associates and ensure we communicate your acknowledgment to them. We thank you for your kind words of appreciation and look forward to hosting you again. With best wishes & kindest regards! Imran Nazir
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