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Pudumund, Ooty | 2.7 km drive to Government Rose Garden
1188 Ratings, 779 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property offers stunning mountain views, clean and spacious rooms, and top-notch amenities. Guests appreciated the courteous staff, delicious food, and convenient location. However, some guests mentioned issues with room maintenance and high prices for food. Overall, the property provides a pleasant stay with beautiful surroundings and good service.
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Excellent Stay
"Had a wonderful stay at Gem Park Ooty with my family! The property offered a comfortable and relaxing experience. What truly stood out was the EV charging station - super convenient for me since I own an electric vehicle. Kudos to Gem Park for this thoughtful amenity! Highly recommend for a peaceful getaway in Ooty."
Room: Deluxe Room
Not good food and stay is horrible. Room are not such good vibes
Very bad service. After lots of call for room service they are very slow. Food is avarage and very expensive.
Room: Deluxe Room
Average Stay
The room they gave me at first. I was so small and did not mess match. The description did in the profile. So then they change into me another room with where they were renovating and staff. The other rooms and the room did not have TV didn't work and all of a sudden. I called the reception and inform them and they try to change it and they took me another room so it wasn't as good as I XX expected, but my brother booked booked in the same hotel when there was no room he was upgraded to another room, a different room for the same price which is totally unacceptable. So treating a guy from same family. A different and another guy from different way isn't acceptable and this is. I don't recommend anyone all I'll I. I'll never go back again. I need a apologies, strong apology from the hotel side
Room: Deluxe Room
Excellent Stay
Lovely experience by the hotel team ❤️ it was warm and lovely stay
Room: Deluxe Room
Nice hotel Needs revamp
Food was nice, but the property is very old , wash room are old , need to be revamped , very costly for their outlook
Room: Deluxe Room
Poor Stay
Not worth for money. No customer service. Whatever we ask for were delivered very late including our luggage to the room. No hot water during day time. Bathroom Knob was totally damaged. Not at all worth for the amount we paid. Will never ever stay there again and will never recommend for our friends too.
Room: Deluxe Room
Unpleasant stay disappointing room andService.
The walk in price was way low then on mmt our room was overpriced by around Rs. 4000/-we had asked for upgrade for which difference amount was quite high I.e per room and reason given was mmt booking .Furthur we have not received a satisfactory room it was on the lowest floor . It looked we were penalised for booking via mmt.The quality of the hotel has fallen substantially to be more precise the room was smelly, tables unclean, towels not provided, bathroom with foul odour and broken door handle along with missing shower partition. Hot water provided after requesting them many times. The Breakfast buffet had limited items and overall the service was poor and not at all worth the price paid.
Room: Deluxe Room
Good Stay
It was wonderful stay there at Gem Park Ooty but few things needs to be taken care of 1) Their Swimming pool was under maintainance and was closed for guest and this was NOT mentioned on your App or web site. 2) Jain food was NOT available in their restaurant. Otherwise room services were good. Thank you very much.
Room: Deluxe Room
Gem Park has replied on Wed May 28 15:55:08 IST 2025
Dear Mr. Prakash, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavour to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. The swimming pool is under renovation and will be in operational shortly. We do have Jain food on special order. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
A good and professional hotel in Ooty
the hotel is located at the center of Ooty town with a very good scenic view, providing excellent hospitality with multi cuisine food restaurants and professional services. the tariff is very high, even more than a five star hotel, may be due to peak season and high demand. it should be within Rs. 9k.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:03:32 IST 2025
Dear Mr. Subas, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team, and we are motivated to strive for excellence. with regards to the rates, it's against the demands. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Terrible Stay
The type of hotel Gem Park is, it is not maintaining the level. The management are liars and do not have the manners to talk to guests. Stained bedsheets and blankets. Unclean bathrooms and dirty smell.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:11:36 IST 2025
Dear Mr. Zuhair, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience. We sincerely apologize for the disappointing experience you had with us. It’s unacceptable that you didn’t meet your expectations on the room amenities and cleanness of the washrooms. We have taken your comments seriously, and we will address the issues raised by you with our team to ensure that such incidents do not occur again. We apologize for the inconvenience caused, and we appreciate your understanding. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Good Stay
Hotel is quite old and has delicious food. only drawback is they gave us room with twin bed instead of double bed and didn't inform too until we identified upon reaching in room. post complaint they joined the beds but that was too uncomfortable. That's the basic we expect from a 4 star hotel to understand what kind of room they shall allot to a married couple.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:14:49 IST 2025
Dear Mrs. Harshita, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience. We sincerely apologize for the disappointing experience you had with us. It’s unacceptable that you didn’t meet your expectations on the room amenities and cleanness of the washrooms. We have taken your comments seriously, and we will address the issues raised by you with our team to ensure that such incidents do not occur again. We apologize for the inconvenience caused, and we appreciate your understanding. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Good Stay
a pleasent stay with very courteous staff
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:17:00 IST 2025
Dear Mr. Manish, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Poor Stay
familyThe rooms were poorly maintained and were damp and was smelling.No slippers privided ,bad bathroom cindition
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:21:11 IST 2025
Dear Mr. Anil, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience. We sincerely apologize for the disappointing experience you had with us. It’s unacceptable that you didn’t meet your expectations in the room and the amenities. We have taken your comments seriously, and we will address the issues raised by you with our team to ensure that such incidents do not occur again. We apologize for the inconvenience caused, and we appreciate your understanding. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Good Stay
family with 1 kidproperty is good with scenic view, restaurant prices are very high, they also have buffet, but that is also expensive, room needs renovation, they don’t have children play area.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:31:40 IST 2025
Dear Mr. Aditya, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are budget friendly in the pricing is comparing to other eateries / restaurant in town. We do have the recreation club for children. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Excellent Stay
Excellent service and tasty food
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:33:49 IST 2025
Dear Ms. Archana, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Great day
coupleI had a wonderful stay at your hotel. The ambience was excellent, providing a calm and pleasant atmosphere. The room was clean and equipped with all necessary amenities. I enjoyed my time here. Thank you for the great experience.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:35:20 IST 2025
Dear Mr. Akash, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Average Stay
familyThis is 3rd time we are staying at gem park but this time it was disappointing. 1. Room allotment. Room allotted on lower floor. 2. No good view from room 3. Maintamce work going on. So no-ice and lab-our working just outside your window. Privacy affected. 4. Promised kids of temerature controlled swimming pool. But new pool under construction. 5. One of the flush not working in 407. Tap water slow had to call maintance. 6. No secondary white curtain in 407. 7. Food good. But no steamed/baked vegetables on both days. Final trip and good bye to gem park.
Room: Deluxe Room
Gem Park has replied on Wed May 28 16:52:20 IST 2025
Dear Mrs. Preeti, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience. We sincerely apologize for the disappointing experience you had with us. It’s unacceptable that you didn’t meet your expectations on the allotment of room. The swimming pool is under renovation and will be in operational shortly. We have taken your comments seriously, and we will address the issues raised by you with our team to ensure that such incidents do not occur again. We apologize for the inconvenience caused, and we appreciate your understanding. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Good Stay
It was a nice stay. Good good and good scenes from the property
Room: Deluxe Room
Gem Park has replied on Wed May 28 17:40:39 IST 2025
Dear Mr. Vivek, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Very good hotel in the Ooty
Our stay was excellent. Kid friendly. Good supply of hot water. Staff was friendly and helpful. Food quality was good.
Room: Deluxe Room
Gem Park has replied on Wed May 28 17:41:23 IST 2025
Dear Mr. Prasad, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
Excellent Stay
It was a really great stay. The staff was amazing and so polite. The room was perfect and the food was delicious.
Room: Deluxe Room
Gem Park has replied on Wed May 28 17:44:09 IST 2025
Dear Ms. Ravisha, Greetings from Gem Park Ooty. I would like to take this opportunity to thank you for taking the time to write a review on your experiences. It is our sincere endeavor to ensure that our guests enjoy a memorable experience, we are delighted to know that you had a wonderful stay with us. Thank you for noticing the small touches that we had created, and we really appreciate your comments regarding our colleagues who have shown sincere care in providing a memorable experience. We are very happy and delighted that we were able to create the memorable experiences and make a difference to your stay. Your appreciation has been shared with the team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Gem Park Ooty. Warm regards, Vinod Manager - Front Office & Reservation
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