Just a few steps from the famous Adams Fountain (600 m) in Charring Cross, Hotel Sapphire Grand is suitable for leisure travelle
Just a few steps from the famous Adams Fountain (600 m) in Charring Cross, Hotel Sapphire Grand is suitable for leisure travellers. Ooty Railway Station is 2.5 km away. In addition to a massage center, the hotel features a children's park and sit-out lawn. Car parking, laundry, bike rental, doctor on call, room service and travel assistance are also offered here.
Choose to stay in one of the spacious Deluxe or Super Deluxe rooms that come equipped with cable TV, Wi-Fi, room heater and hot water supply. Rooms with four beds are suitable for large groups and families. The hotels Food Court Restaurant serves South Indian, North Indian and international dishes in a relaxing ambience. Nature lovers can visit the famous Government Botanical Garden (1 km) and also enjoy boating at Ooty Lake (3.5 km).
Facilities offered in Hotel Sapphire Grand :
Wi-fiRoom Service (24 Hours)Doctor on CallDaily newspaperFREE PARKING FACILITIESPorter Services Available26+More Amenities
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Deluxe in Hotel Sapphire Grand
Bathroom,Hot/cold Water,Daily housekeeping,TV,WiFi Internet
Very poor service and almost no staff available due to diwali. If you plan to send your staffs on leave and keep the hotel in such poor condition during festival season, then do not accept bookings on those days. It is a waste of money for us visitors. No lunch-dinner available. It was told cook is on leave. Reception desk was mostly vacant. Intercom not working. Router not functioning properly. Had to call on a land line again and again for requesting service. Even for coffee, it took 1 hour. There was no milk in hotel. None came to clean the room. Even after putting wastes outside, they were not picked up. We had to request repeatedly to take away used plates, cups, etc. No manager or supervisor seen, again, because of diwali. He joined back on the day of check-out. And immediately staffs started to work properly. Like cleaning the hotel premises, etc. Even the dustbin that we kept outside was also taken away. But that was too late. If you don't have facilities available during special occasions or festival, then do not accept bookings on those days. I had called the hotel most probably talked with the manager 2-3 times before our visit and he never mentioned that there could be limited service because of festive season. It was really pathetic to spend there two nights with family, and get bluffed by irresponsible staffs about dinner and other facilities. They were just doing minimum, because none cared about service and guests.
Reviewed 1 months ago
Recommended for families to stay. Good for family stay and restaurant food is also good.
Reviewed 2 months ago
It is not easy to locate and narrow streets. Not good, not cleaned up to our vacation.
Average with room for improvem....
Reviewed 2 months ago
Location if fine, not very far from city center. Ambiance is fine. Rooms are big and spacious. Cleanliness needs to improve. Small room service issues present. Food needs to improve a lot. Cost wise its a good option.