The property features spacious rooms and a courteous staff, making it a decent option for family stays. It's conveniently located near tourist attractions like the Botanical Garden and Charing Cross. While many guests enjoyed the food quality, issues were reported with cleanliness and inconsistent service, particularly around hot water availability. Some rooms had maintenance concerns, such as outdated bathrooms and noise disturbances. The property is recognized for its warm hospitality, which enhances the overall experience.