I recently stayed at this resort in Goa and had a mixed experience. The staff deserves genuine appreciation for their efforts. They were consistently courteous, helpful, and did their best to address our concerns during the stay.
We encountered heavy rainfall during our visit, which is common in Goa. However, the resort seemed completely unprepared for basic weather conditions. There were no adequate coverings or protection for the cottages, resulting in rainwater streaming directly into our room. To make matters worse, we discovered roof leakage that created puddles inside the accommodation.
The open bathroom concept might sound appealing in theory, but the execution was poor. The lack of any enclosure made it impractical during the rains. there were tree branches growing into the bathroom space that clearly needed proper trimming and maintenance. Surprisingly, there was no intercom system in the room, which is a basic amenity one expects at any decent accommodation.The infrastructure issues, poor weather preparedness, and lack of basic amenities make it difficult to justify the rates being charged.
Duck N Chill Beach Resort
Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our staff — your recognition means a lot to the team, who always strive to ensure guests feel welcome and cared for.
We sincerely apologize for the inconvenience you faced during your stay, especially due to the unexpected heavy rainfall and the impact it had on your room. We understand how frustrating this must have been and genuinely regret that your experience did not meet expectations.
Please be assured that we’ve already taken steps to address the concerns you raised. The cottage roofs have now been properly covered and sealed to prevent any leakage, and regular maintenance has been implemented to manage overgrowth around the bathroom areas. We’re also in the process of installing intercom systems in all rooms to ensure better communication and prompt assistance for all guests.
Unfortunately, the sudden cyclone and the early arrival of monsoon caught us off guard this season. However, we’ve taken this as a learning opportunity to strengthen our infrastructure and ensure we're better prepared in the future.
Thank you again for your valuable feedback. We hope to welcome