Review Of Chariot Beach Resort

Ambience was gud...but south indian provided in breakfast buffet was bland n not at all tasty..north indian n continental items were gud.. Coffee was really gud..

Property well maintained. But good can be better. Also food price is very expensive.

The property itself is beautiful — the hotel and rooms are well-maintained, spacious, and quite comfortable. The highlight for me was the direct beach access and the excellent breakfast spread, which really stood out. However, the service experience was disappointing. The staff were not very polite or responsive. Even after calling twice to request coffee and snacks to the room, nothing was delivered. I eventually went to the restaurant to order, and it still took nearly 50 minutes just to get two teas. The swimming pool also needs urgent maintenance — many of the tiles are broken, which makes it unsafe. Guests need to be very careful, as stepping on sharp edges could cause injuries. Overall, while the location, rooms, and breakfast are impressive, the service quality and pool maintenance let the resort down. With better staff responsiveness and upkeep, this place could truly match its potential.

Excellent Location Rooms are bit older requires maintenance Restaurant service needs to be improved Breakfast spread was good but service to be improved

the location and food are good but the food charges are very High. but staff behaviour is very rude and unsupportive and doesn't value customers who book normal room

I am writing to lodge a formal complaint about our stay from 27 Aug to 28 Aug. We were 3 families in 3 rooms (Booking name: Vivek Jacob Simob, Booking ID: ). What was intended to be a relaxed family break turned into the worst hotel experience we’ve had, driven by basic operational failures. What went wrong AC failure + room shuffling at 1:00 a.m. In one room, the AC failed and started leaking around 1:00 a.m. Your team moved that family to another room where the AC also didn’t work; after ~30 minutes, they were shifted yet again. This meant two disruptive moves in the middle of the night with two children. Dirty linens & wrong towels We were given unclean beach towels instead of proper white linens; several linens were visibly dirty/stained. Housekeeping below basic standards Repeated reminders were needed for simple items (coffee/tea kits, towels). Staff even questioned requests for extra bed sheets. Bathrooms in poor condition Smelly bathrooms with aged fittings, some not functioning properly. Subpar breakfast service The buffet was weak on quality and quantity; trays sat empty and required multiple reminders to be refilled. this is unacceptable. Your team failed at essential checks (HVAC readiness, linen hygiene, housekeeping responsiveness, F&B replenishment). Our sleep and stay were ruined. What we expect as resolution Full refund for one night for the room that suffered two overnight relocations, and 50% refund for the other two rooms for the service failures impacting the whole group, This is not a subjective complaint; it’s a clear service failure against the price and your stated standards. We expect prompt, professional redressal. As a makemytrip gold member I am extremely disappointed with MMT as well for recommending this resort. I lost face and am completely embarrassed for having spoilt my family vacation . Please take this complaint seriously and do the needful.

Our stay was mixed. The room was clean, though a few mosquitoes made it slightly uncomfortable. Check-in took more than 30 minutes, even after arriving at 1:15 pm for a 2:00 pm slot. From 2–4 pm our kiddo was eager to use the pool, but when we finally went, the water was green, dirty, and later we learned salty — very disappointing and unsafe. The saving grace was the beach, which was private, cozy, and perfect for kids. The restaurant staff were caring, and the dosa at breakfast was tasty though self-service. Overall, only the beach made the stay enjoyable

Luxury 5 Star & Beautiful Vast Resort with direct access to clean & serene beach. Location and amenites are awsome. Variety of dining options at Kapi restaurent

It was really a nice experience for all of us. The food was good, recieptionsist behaviour was also good.

Chariot resort was a beautiful property, with a good number of amenities, clean rooms and beach access. The food was also good, but what was bad was the poor quality of their swimming pool.

Property is good but Swimming pool not maintained tiles of swimming pool Broken and Changing room also not clean.

It could have been improved, the food and cleanliness was below average at the restaurant. I had visited this property a few years ago and it was much better maintained. The swimming pool tiles were broken.

Property Ambience is good ,nice beach view and food is good

pros: Resort is quite big and has good amenities. And has a kind of private beach. Beach is clean and well maintained. cons: premium room very old, bathroom towels were very old. Bathroom was little stinky.

It was a terrible experience at the Chariot Beach resort. Since the time we stepped in, we have been facing problems with the resort staff. 1. Room with single bed was alloted for 3 members, even after shelling out so much money for 1 night. When asked sternly they agreed to provide a room with 2 beds. 2. When we went inside, the room was an absolute mess. AC wasn't working, it was oven hot inside, plug points weren't working, walls were damp and leaking, no fridge, no intercom, apparently there was a table fan (looked like they purposefully gave this room although they knew the AC wouldn't work) 3. Again went and asked for a different room but surprisingly they shifted us to a different "2-bed" room. We were unnecessarily lied to and made to wait in the beginning 4. When asked for refill of water, they said it would be charged extra. 5. No coffee mugs in the room. Again had to run to the reception 6. When we checked out, although we had settled all our bills, they had the audacity to call me and tell that was an extra person for breakfast and that I have to pay 1200 extra. I had booked and paid for 2 rooms for 1 night and they still try to fool me thinking I would fall for their trap! I had to argue so much stating the booking references then they agreed it was a mistake. Overall an absolutely terrible experience and I would recommend this resort to anyone! There are nicer resorts with well behaved staff in ECR, than Chariot!

the property is as promised. the food was okay. I felt service wise they can improve (I felt lack of energy in staff except for the Assamese restaurent manager who was full of lively energy)

I really liked the resort with so many amenities to while away the time. Private beach is amazing to watch the sun rising in tranquility from the stone bench. Very big swimming pool. Though bathroom requires slight renovation, it did not hamper our stay. Staff are polite and gentle. Food is good.

Our recent stay was truly disappointing. Upon check-in, we immediately encountered an issue with a non-functioning AC vent, which then took an hour for maintenance to resolve. This clearly signals a significant lack of periodic maintenance. Beyond the facility itself, which appears quite old, the overall service was consistently subpar. We found that staff were not courteous and seemed to lack any sense of ownership in their roles. Service across all departments, including housekeeping and dining, felt uncoordinated and notably slow. It's clear there's a strong need for more training on service to address these fundamental issues.

I had stayed at Chariot about 5 years ago. the service was good at that time. But even at that time, one of the rooms (we had booked 2 rooms) had an AC issue in the middle of the night. AC was not working. This time, the resort was full and crowded and they were not able to manage. The breakfast spread was really good, but the service was pretty average. They seemed to be in a rush to clear out the tables to accommodate the next group. So, couldn't really enjoy the good food in peace. The paanam bar and service was good The checkout time is at 12. But we had a hotel representative ring the room bell at 9 asking when we will check out. While it is understandable they need to know when we will check out, it's not professional ringing the bell and disturbing guests. They should have called the room and also the call should come after 11 am and not 9 am. The room was also pretty old and dated. Overall, not very happy for the price we paid.

The private beach was great and easily accessible from the rooms. But the rooms itself were very poorly maintained. Other infrastructure like swimming pools was also poorly maintained. Food and restaurant was average and not worth the prices. Good only if you are interested in the beach