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Review Of Avianna New Mandala Hotel & Spa0123401234

Chauk Bazaar, Darjeeling | 2.1 km drive to Darjeeling Mall Road

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    3.2
    Good

    159 Ratings, 94 Reviews

    excellent
    26%
    very good
    26%
    average
    13%
    poor
    11%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 1
    • 1
    • 1
    • 3
    • 3
    • 2
    • 1
    • 1
    • 1

    Rating Categories

    • Location2.5
    • Cleanliness3.0
    • Room3.6
    • Food3.5
    • Hospitality3.9
    • Value For Money2.7
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    Reviews Summary

    Powered by Myra.AI

    This property struggles significantly with basic amenities and service. Guests reported issues like broken bathrooms, dirty linens, small room sizes that don't match what's advertised, and lack of hot water or proper heating. The approach to the property is challenging, with narrow roads and parking concerns. While some appreciated the staff's hospitality, many shared stories of poor service and unhelpful management. The food quality also garnered mixed reviews, adding to the dissatisfaction with the overall experience.

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