We recently stayed at this property and while there were many positive aspects, a few important areas could use improvement. Here’s a breakdown of our experience:
Pros
* Excellent Property Maintenance: The overall maintenance of the property was impressive, even during rainy days. It felt clean, fresh, and well taken care of throughout our stay.
* Polite & Accommodating Staff: The staff were courteous and open to accommodating our requests. We appreciated their willingness to listen and adjust where possible.
* Clean & Comfortable Rooms: The rooms were tidy, well-kept, and offered a cozy ambiance. It’s clear that cleanliness is taken seriously here.
* Effort to Accommodate Food Requests: Although the food didn’t turn out as expected, the staff made efforts to accommodate our special meal requests.
Cons
* Hot Water Issues: This was one of the biggest drawbacks of our stay. Despite informing the staff multiple times, there was no hot water in either of the rooms. The issue remained unresolved, and we were told this was the “first time” they’d heard such a complaint. Due to this:
1. The bathtub/jacuzzi was unusable.
2. We couldn’t use the swimming pool either, as hot water access was needed after.
3. These amenities, which were part of the reason for booking, were unfortunately a waste.
* Food Quality & Authenticity:
We had specifically ordered a Kerala-style dish, but it was prepared more like a Chinese-style version. When we pointed this out, the explanation provided was not convincing.
The breakfast spread was present, but taste-wise everything was very average. If you’re someone who prioritizes food during travel, keep expectations low.
* Mismatch in Expectations vs. Delivery: Amenities like jacuzzi and pool were advertised but not fully functional or usable due to the hot water issue. This impacts overall value for money.