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Review Of Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites

Kuala Lumpur City Centre - KLCC, Kuala Lumpur | 2 km drive to Kuala Lumpur Tower

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    User Rating & Reviews

    • everyone
    • group
    • couple
    • family
    4.3
    Excellent

    14 Ratings, 6 Reviews

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 3
    • 4
    • 5
    • 4
    • 5
    • 4
    • 3
    • 5

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    Positive first
    5.0

    Excellent Stay

    nizam m.family

    good i will come back again and good pric good i will come back again and good pric good i will come back again and good pric

    Travel Month: Nov 2025

    Room: Honeymoon 1-Bedroom Suite KL Tower Menara View

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Sun Nov 09 00:26:47 IST 2025

    Thank you for your kind words! We’re glad you enjoyed your stay and found the price reasonable. We look forward to welcoming you back again soon.

    3.0

    Average Stay

    tina a.

    Not recommended over a decent hotel stay. Whole setup is very poorly organised with complicated processes. At the entrance you have to call someone to usher you to 25th floor office. Office is in a poorly maintained condition. Then they tell you you can only contact them between 11am and 6pm for cleaning. As travellers, we'd leave the room by 9 and come back late evening. They only have one key for the room, so if you request them to clean the room with their key, they don't have one and so your room remains uncleaned. They clean only once in 2 days. We had to buy our own toothpaste and shower gels as the quality and quantity provided in very poor. If you ask for an extra towel, forget about it! While cleaning they took away our slippers and never replaced them. Sanitation is another issue. The drainage in bathroom and washbasin is so slow that you need to take a bath or wash your hands with very low pressure else water spills on the floor. All in all an average rating given only because the room size was good and they sent someone to clean the room in the late evening when I expressed my dissent over their procedures. This room on make my trip carries misinformation with pics posted of room facing Petronas towers for which we paid an additional price but it was facing Menara. When we complained, they said we will tell the management and that's all. Would recommend a hotel stay over Tropicana residence stay anytime.

    Travel Month: Jun 2025 (5-Night Stay)

    Room: Honeymoon 1-Bedroom Suite KL Tower Menara View

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Tue Jun 24 00:58:50 IST 2025

    Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet expectations. We take your concerns seriously and are currently conducting an internal review to improve service quality and ensure clearer communication regarding room details. Your comfort is important to us, and we’re committed to addressing these issues to avoid future occurrences.

    4.0

    Tropicana the residences

    family with 1 kid

    Our room had a great view and it was a comfortable stay. But the room service and room cleaning should be better. Other than that great property!!

    Travel Month: May 2025 (3-Night Stay)

    Room: Presidential 2-Bedroom KLCC Twin Towers View Apartment

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Tue May 13 00:35:42 IST 2025

    Thank you for your valuable feedback. We are glad you enjoyed the great view and the comfort of your room. We apologize for any shortcomings in room service and cleaning, and we assure you that we are working to improve these areas to provide a better experience in the future. Thank you for choosing our property, and we look forward to welcoming you again soon!

    3.0

    Average Stay

    vickey r.

    Facilities ok Food not available Wifi not working

    Travel Month: May 2025

    Room: Presidential 2-Bedroom KLCC Twin Towers View Apartment

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Thu May 08 23:45:37 IST 2025

    Thank you for sharing your feedback with us. We're glad you found the facilities satisfactory, and we apologize for the inconvenience regarding the Wi-Fi and the unavailability of food. We’re always working to improve and will take your comments seriously to enhance future guest experiences.

    5.0

    Excellent Stay

    gurpreet s.family

    Best place to stay in malaysia ! Price is too low and the proerty is very good hospitality cleaniess staff behaviour is very good

    Travel Month: Mar 2025

    Room: Super Deluxe 1-Bedroom Apartment

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Fri Apr 11 00:09:34 IST 2025

    Thank you so much for your wonderful feedback! We're truly happy to know you enjoyed your stay and appreciated the hospitality, cleanliness, and service from our team. It means a lot to us. We hope to welcome you back again very soon! Best regards,

    5.0

    Excellent Stay

    wetsho l.couple

    Spotlessly neat and clean. Very good services. Excellent reception desk. A perfect location for guests. Great amenities. Regards, room no. 30-07.

    Travel Month: Feb 2025

    Room: Super Deluxe 1-Bedroom Apartment

    • user photos
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    • user photos

    Tropicana The Residences Twin Towers Kuala Lumpur Golden Suites has replied on Fri Apr 11 00:11:38 IST 2025

    Thank you for your kind and thoughtful review. We're delighted to know that you were pleased with the cleanliness, service, and our reception team's hospitality. It's great to hear that you enjoyed the location and amenities as well. We truly appreciate your feedback and look forward to welcoming you again soon! Best regards,

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