Review Of Windsor Castle

Clean room with a good ambience and light fittings. Near the Andheri station. Staff service is also descent.

It was very bad hotel and non clean

Dear MakeMyTrip Customer Care, I am writing to raise a complaint regarding my recent hotel booking through your platform. Below are the details: Booking ID: NH******4840 Hotel Name: Windsor Castle, Mumbai Check-in: 17th September 2025 Check-out: 18th September 2025 Amount Paid: ₹3562 I had booked a Junior Suite (with breakfast), but upon check-in around 1:45 AM, I was informed that the Junior Suite was unavailable due to extremely poor conditions (rats and a foul smell). Instead, I was shifted to a downgraded room category worth approximately ₹2200. This was highly disappointing. At such late hours, being extremely tired, I chose to rest rather than argue with the hotel. However, I raised a formal complaint at 7:00 AM the next morning. Today, when your customer care representative contacted me, I was informed that I would only be eligible for 25% compensation, which is completely unfair. I booked through MakeMyTrip expecting quality service and fair customer support. It is unreasonable to expect a customer arriving past midnight to immediately raise a complaint instead of resting. I kindly request you to process the refund of the difference amount of ₹1362 (₹3562 paid – ₹2200 room offered). MakeMyTrip, as a responsible platform, should support its customers in such situations rather than siding with hotels that fail to deliver the promised service. Please look into this matter urgently and confirm the refund. Looking forward to your positive resolution. Warm regards,

Overall, it was a good stay. The room cleanliness was very well maintained, which is one of the most important aspects of a hotel stay and was taken care of excellently. The staff at the reception were courteous and welcoming.

Well, after complaining three times they agreed to change my room. Rest everything was good, the bread butter which was complimantery was also very nominal i had paid for the night its a good amount for a decent breakfast and Tea and a room which has good AC.

the room was too small it was just suite only because it has bathtub in washroom. it's not value to money

Room accessories damaged, bad breakfast, breakfast starts at 9, no room cleaning, no parking, on the app it shows parking available-, charging for water

Poor maintanence in room. Dust cobwebs everywhere. I went to checkin and the room given was like a smoking chimney. Passage next room chats are audible. Breakfast is served in room only no buffet. IF u ask for 1 more cup of tea, guy will sure embarrass you! Checkout process is done by room service flunkies while front office guys are chatting.

Upon reaching the property, they informed me that the room is not available, then arrange another hotel. The allocated room was full of cockroaches. Overall, it was a very bad experience.

The hospitality was good , room decor was great ..just the area was too small ..I still enjoyed.

Worst Experience..!!! ⭐️ All fake information on website and MMT I visited this place as a transist stay where i booked it for the whole 24 hrs. Via #MAKE_MY_TRIP for jr. Suite the top premium facilities which they have.... but due to delays happened i took checkin at 6pm which i already requested the reception to keep the room ready. I arrived at 07.10pm where after doing formality i took access of room ..at first the room was to small and congested as a #Oyo rooms later i realised the door locks were not working which made me waste my more 20mins for securing self..the management is not atall bothered to maintain the amenities, followed to which i realised the room was out of towels and toiletries....inspite of pre-instruction the management ignpred the serious ness. The best in worst catageory was the bathtub which was just for name sake. Its was full of leakage and the water was just spilling out on floor and room from pipe connection. The minibar was full vacant not even water bottles. ..the hotels dont have kitchen working i was requested to order something from #zomato_swiggy. The worst service and management i went through... the waterbottle of mrp.10 was charged as ₹.40 per pcs. And the surrounding was so stincky and with all smell. Yucks! I wont suggested it again for any1. The breakfast included stale poha and toghest bread to bite with egg-omleatte a stall tea is more better than of this. ⭐️this is what i want to give.

Location is not good lot of stench to get inside . Rooms are too small though looks clean the towels were not clean also the food was below avg

Location is good near to Andheri Station however there was no toiletries in the hotel room I asked for it and the staff said we don’t have secondly as per high pricing my expected service I did not got and lastly Morning breakfast witch staff already wrote in evening poha and tea but in morning he give us plain bread and tea when I asked where is poha he said sorry sir not available I said but are we late or something he said no sir we did not brought

5

Nice hotel to stay friendly staff but breakfast is limited it should be some other item also be added

Room are nice and clean hotel staff is good location is near andheri station which is value for stay

Extremely unclean beds and room. The room smelt of cigarettes even though it was a non smoking room. The receptionist charged us extra to upgrade to a super deluxe room but just gave us a regular room and scamming us. The pillow covers and mattress was not washed and very dirty. Overall a terrible place to stay would not recommend to anyone. We ended up not staying there at all and booked another stay and they declined to refund any amount of money.

The location was perfect, food was great, and the facilities were clean and well-maintained. Had a very comfortable stay!

Cozy experience. Rooms are well lit. Air Conditioner was working fine. TV was connected with internet, apps were accessible. Overall good experience.

Extremely unclean beds and room. The room smelt of cigarettes even though it was a non smoking room. The receptionist charged us extra to upgrade to a super deluxe room but just gave us a regular room and scamming us. The pillow covers and mattress was not washed and very dirty. Overall a terrible place to stay would not recommend to anyone. We ended up not staying there at all and booked another stay and they declined to refund any amount of money.