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Review Of Hotel Delmond Prime

Goregaon, Mumbai | 9.5 km drive to T1 - Chhatrapati Shivaji International Airport

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    2.4
    Average

    54 Ratings, 21 Reviews

    excellent
    13%
    very good
    13%
    average
    15%
    poor
    19%
    bad
    41%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 4
    • 5
    • 3
    • 1
    • 3
    • 5
    • 1
    • 1
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the cooperative staff and decent maintenance of the property. However, many reviews express disappointment with dirty, unpleasant-smelling rooms, lack of basic amenities like toiletries and drinking water, and issues with cleanliness. While the location is mentioned as convenient, the overall sentiment leans towards dissatisfaction regarding room quality and pricing.

    Sort by:

    Positive first
    3.0

    Average Stay

    nadeem s.

    Dirty, stinky rooms

    Travel Month: Jan 2025

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Sat Mar 22 11:22:05 IST 2025

    Dear Guest, We regret the inconvenience caused. Cleanliness is our priority, and we take your feedback seriously. Our team is working on improving hygiene standards. Hotel Delmond Prime and Team.

    1.0

    Terrible Stay

    uvez m.couple

    Over priced, rooms are not good at all terrible stay and also don’t even give a water bottle. Rooms are not even up to the mark for how much i have paid

    Travel Month: Jul 2024

    Room: Deluxe Double Room

    5.0

    Wonderful stay

    lily p.solo

    The property is very good and clean. I enjoyed my stay over here. Staff is very cooperative. Near by location is also good.

    Travel Month: May 2024

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Thu Jun 20 17:05:28 IST 2024

    Dear Guest, Greetings from Hotel Belmond Prime! It makes us happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. With Warm Regards, Hotel Belmond Prime and Team.

    5.0

    Excellent Stay

    payal g.solo

    The hotel is well maintained. The market is near if you want to shop. The staff members are really good and very kind towards the guests.

    Travel Month: Apr 2024

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Thu Jun 19 16:08:58 IST 2025

    Dear Guest, Greetings!! Thank you for your kind words. We're glad you enjoyed our location, facilities, and the hospitality of our staff. Warm Regards, Hotel Delmond Prime and Team

    5.0

    Good stay

    kajal p.solo

    The property was really nice. The staffs were polite. Surrounding is good. Rooms are clean. Check-in was done smoothly.

    Travel Month: Apr 2024

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Thu Jun 19 16:09:22 IST 2025

    Dear Guest, Greetings!! Thank you for your lovely feedback. We’re happy you enjoyed the property, our staff, and the smooth check-in experience. Warm Regards, Hotel Delmond Prime and Team

    1.0

    Terrible Stay

    vatsal s.loyalty-icon

    Very bad experience.

    Travel Month: Feb 2024

    Room: Deluxe Double Room

    2.0

    Poor Stay

    rentokil p.loyalty-iconsolo

    Room was not good and prize flr such poor room is to hy as per the mmt as well direct booking

    Travel Month: Dec 2023

    Room: Deluxe Double Room

    1.0

    Terrible Stay

    churaman s.

    Very bad smell in hotel and room

    Travel Month: Nov 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Wed Nov 15 16:30:46 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! We sincerely apologize for the discomfort you have endured due to our inability to deliver some of the basics, thereby not meeting your expectations. We have noted your point regarding Rooms, which has been highlighted to the management, and we will work on it. With warm regards, Hotel Belmond Prime & Team

    1.0

    Terrible Stay

    kunal l.loyalty-icon

    The charges of the hotel is not at all appropriate as per the rooms it just horrible. I haven’t take pictures as its not at all good

    Travel Month: Oct 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Wed Nov 15 16:57:12 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your feedback; we apologize for such an experience you faced. We have noted the issues and promise such things won't happen again. We Hope you will visit us back and offer us a chance to serve you. With warm regards, Hotel Belmond Prime & Team

    1.0

    Terrible Stay

    prashant.loyalty-icon

    Hotel is not as like hotel. It's just a house that converts into hotel. And no facility. No photo available.

    Travel Month: Oct 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:09:26 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your feedback. We apologize for the inconvenience caused. We have noted your feedback and will indeed work on it. Please give us a second chance so that we can provide you with a better experience. With warm regards, Hotel Belmond Prime & Team

    3.0

    Average

    jasvir j.business

    Room 106 door not open stuck in door every time we have to ask for change linen and towels for 3 days stay no phone to ask for assistance or wifi password it's ok for 1 night stay only not more.

    Travel Month: Sep 2023 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:16:35 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! We sincerely apologize for the inconvenience. Your feedback is valuable, and we'll address these issues to enhance future stays. Thank you for sharing your experience. With warm regards, Hotel Belmond Prime & Team

    1.0

    Very worst hotel i have seen in life

    shoaib m.loyalty-icon

    I have very worst experience with this hotel this hotel is too dirty bedsheet is smelling bad. Cockroaches are roaming on the bed hotel staff is too rude rooms are so small no hot water, cleaning in room i suggest make my trip to remove this hotel from your app it will affect trustworthyness of your company.

    Travel Month: Sep 2023 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:17:20 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! We sincerely apologize for the discomfort you have endured due to our inability to deliver some of the basics, thereby not meeting your expectations. We have noted your point regarding Rooms, which has been highlighted to the management, and we will work on it. With warm regards, Hotel Belmond Prime & Team

    1.0

    Terrible Stay

    vithal w.loyalty-icon

    Terrible property. Extremely unhygienic rooms, no towels or toiletries. Insects in the bathroom with dirty wc. Mosquitoes and flies in the room. Bedsheets were soiled and room smelled bad. It was such a bad experience that i checked out within an hour. So shocked to see the kind of properties make my trip has on-boarded on their platform.

    Travel Month: Sep 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:18:56 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your feedback; we apologize for such an experience you faced. We have noted the issues and promise such things don't happen again. We Hope you will visit us back and offer us a chance to serve you. With warm regards, Hotel Belmond Prime & Team

    1.0

    Terrible Stay

    imran.loyalty-icon

    Bad

    Travel Month: Jul 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:19:41 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With warm regards, Hotel Belmond Prime & Team

    1.0

    Terrible Stay

    anup a.

    No telephone, no drinking water, no room cleaning, extra 700- per day was charged for my daughter with no extra bed

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:20:50 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you very much for your feedback. This always helps us to get better. We will work on our Service to make it better. We are sad that the team didn't reach your expectation. We look forward to having the chance to welcome you again to make you good memories. Your satisfaction is essential to us. With warm regards, Hotel Belmond Prime & Team

    4.0

    Good Stay

    banavar r.loyalty-icon

    I use makemy trip for all my travel related issues and really happy with the service i had either domestic or international and in future also will avail the service for ticketing and hotels bookings i am using the makemytrip for the past 15 years and would like to recommend friends for their good service

    Travel Month: May 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:21:48 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your loyalty and positive feedback! We're delighted to hear about your satisfaction with MakeMyTrip over the past 15 years. Your recommendation is greatly appreciated. Safe travels, and we look forward to serving you for many more years! With warm regards, Hotel Belmond Prime & Team

    3.0

    Average Stay

    richesh s.business

    There is no drinking water, no daily cleaning. As per me very bad service.

    Travel Month: May 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:25:29 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! We apologize for the inconvenience you've faced. Your feedback is important, and we'll address these issues to improve our services. Thank you for bringing this to our attention. If there's anything specific you'd like to share or if you have further comments, please feel free to provide additional details. We appreciate your input and hope to have the opportunity to better serve you in the future. With warm regards, Hotel Belmond Prime & Team

    2.0

    extra small rooms

    juhi.loyalty-iconbusiness

    The Rooms were extra small, which could just fit in a bed….. They have shown a different room on the site…. I was told that will get shifted there on the next day, but they didn’t shift….No other service can be expected from this hotel…. If anyone just wants a bed to sleep at night, pls book, else pls refrain

    Travel Month: May 2023 (6-Night Stay)

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:27:11 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! We sincerely apologize for the discomfort you have endured due to our inability to deliver some of the basics, thereby not meeting your expectations. We have noted your point regarding Rooms, which has been highlighted to the management, and we will work on it. With warm regards, Hotel Belmond Prime & Team

    3.0

    Average Stay

    deva g.

    Room was ok. Tv was there but unable use it, wifi was there but nobody knows the password, ac and fan was nicely working

    Travel Month: May 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:28:40 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your feedback. We're glad to hear the room was satisfactory. Apologies for the inconveniences; we'll address them promptly. With warm regards, Hotel Belmond Prime & Team

    5.0

    Good

    pravin k.solo

    Room was short but service was good

    Travel Month: Apr 2023

    Room: Deluxe Double Room

    Hotel Delmond Prime has replied on Tue Nov 21 16:29:47 IST 2023

    Dear Guest, Greetings from Hotel Belmond Prime! Thank you for your feedback. We're pleased to hear that you found the service to be good. If there are any specific areas you think we can improve upon to enhance your experience, please feel free to let us know. We appreciate your input and hope to welcome you again in the future. With warm regards, Hotel Belmond Prime & Team

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