The property is conveniently located near Candolim Beach, and the surrounding area is quite nice. The housekeeping and kitchen staff were friendly and helpful. However, the breakfast menu was repeated on the fourth day, which could be improved.
The main issue was with the reception staff, who were not very cooperative. Despite requesting early check-in for one of our two rooms, we had to wait from 10:30 a.m. until 12:45 p.m. The first room allotted had a parking view, which was disappointing, and only after several discussions did the front manager agree to change it.
We had booked a suite with a balcony, expecting to spend some private time there, but were given a ground-floor room even though upper-floor suites were available. The balcony in this room served only as an exit and offered no privacy, which was very disappointing.
After a long 28-hour train journey, having to wait so long for check-in was uncomfortable. Even the welcome drink was served only after the room was allotted. Overall, while the location and housekeeping were good, the hotel seriously needs to improve its front desk coordination, room allocation, and guest service.
Valentines Retreat- Near Candolim Beach has replied on Fri Nov 07 17:01:12 IST 2025
Dear Mukesh
We’re glad you enjoyed our convenient location, friendly housekeeping, and kitchen staff. We apologize for the inconvenience regarding the room allocation and early check-in. As all rooms were sold out at the time, early check-in wasn’t possible, but we understand how the wait after your long journey was uncomfortable.
We also take note of your comments about the breakfast variety and balcony experience, as well as the need to improve front desk coordination. Your suggestions are valuable, and we’ll work on enhancing our guest service and room allocation process.
We hope to have the opportunity to provide you with a smoother and more enjoyable stay in the future.
Thanking You
Pundalik Haldankar