While our overall experience was decent, there were a few areas where we felt improvement is needed.
Firstly, our bathroom had an outlet issue due to which water started accumulating inside. When we reported this, housekeeping attended promptly and cleared the water using a vacuum, but honestly, such a problem should not occur in a hotel of this standard.
Secondly, the swimming pool did not have a separate section for kids. The minimum depth was around 4.5 feet, which makes it difficult for children to enjoy safely. A dedicated kids’ pool would definitely enhance the experience for families.
We also ordered Chilli Paneer, but the preparation didn’t meet our expectations. However, when we mentioned this at the time of checkout, the staff immediately apologized and even offered us a 25% discount. This gesture was truly appreciated and showed good customer service.
Overall, while Trident Agra has a good reputation and courteous staff, a few improvements in facilities and food quality would make the stay much more enjoyable.