⭐⭐☆☆☆ (2/5) — Disappointing Experience Despite the Brand Name
We recently stayed at Courtyard by Marriott, Agra, and unfortunately, the experience did not meet our expectations from a Marriott property.
1. No Confirmation or Coordination Before Arrival:
There was no confirmation call from the hotel prior to our arrival to check our estimated time of check-in, which is something most reputed hotels usually do. A small but important gesture that sets the tone of hospitality was missing right from the start.
2. Poorly Managed Fun Zone:
The hotel has a Fun Zone, but it seemed completely unattended. — after waiting for almost an hour and making 6–7 calls, a staff member finally brought it, only to inform us that it was out of charge. The explanation given was that they were short-staffed due to the holiday (Diwali).
The next day, despite multiple calls again, the controller was never provided. It was quite disappointing, especially for a family-friendly property that advertises this facility.
3. Food & Dining Experience:
The breakfast spread was good — fresh, well-managed, and with enough variety. However, the dinner buffet was poor, both in terms of spread and flexibility.
For Diwali, they had a fish starter, and the next day the same starter was repeated. When we politely requested for a chicken starter or any small variation, the staff flatly refused, saying “You have to eat what is there in the buffet.”
This lack of basic customisation and guest consideration felt
Overall, while the property has potential, the service quality, responsiveness, and hospitality standards were disappointing. Marriott is known for its warmth and attention to detail, but this stay did not reflect that reputation.