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Review Of The Salvation Army RED SHIELD GUEST HOUSE

New Market Area, Kolkata | 1.2 km drive to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    186 Ratings, 94 Reviews

    excellent
    26%
    very good
    26%
    average
    23%
    poor
    12%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 3
    • 5
    • 5
    • 4
    • 5
    • 2
    • 3
    • 1

    Rating Categories

    • Location4.5
    • Cleanliness3.5
    • Room3.7
    • Value For Money3.4
    • Food3.4
    • Security3.6
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property enjoys a prime location near New Market and major tourist spots, making it convenient for exploring. Guests appreciate the polite and cooperative staff. The rooms are reported to be clean, with some noting good breakfast. However, cleanliness in bathrooms and room maintenance have been consistent concerns, and there are complaints about poor room service and missing amenities.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    md s.family with 1 kid

    Worst experience I ever spent any hotel

    Travel Month: Jul 2025

    Room: AC Standard Room

    5.0

    very nice and very good staff is fantastic friendly

    vinay v.couple

    Bahut he accha hai location new market k pass hai staff bahut accha hai room very clean and house keeping everytime

    Travel Month: May 2025

    Room: AC Standard Room

    The Salvation Army RED SHIELD GUEST HOUSE has replied on Mon May 26 15:19:32 IST 2025

    Thank You so much sir. Regards Prasanta

    4.0

    Good Stay

    sunil p.family with 1 kid

    staffs behaviour are good.clean property . tourist places are near from this.vehicles are available to take any places

    Travel Month: Apr 2025

    Room: AC Standard Room

    2.0

    Poor Stay

    aditya.

    No blanket given,

    Travel Month: Dec 2024

    Room: Dormitory

    1.0

    pathetic experience, looting and threatening the consumer

    ankur s.solo

    They will tell you different rates for room upgradation at the time of check in and won't ask you for payment at that time. At the time of check out there will be different people, they will tell you different rate. And you are forced to pay as manager has the audacity to even threaten you

    Travel Month: Nov 2024

    Room: Dormitory

    1.0

    Terrible Stay

    imdad h.loyalty-icon

    It was extremely bad experience. Room was not in clean condition, floor was not sanitised, bed shh-ed was filled with so many human hair. Led tube light was hanging, ac was not functioning properly.

    Travel Month: Oct 2024

    Room: AC Standard Room

    • user photos
    • user photos
    4.0

    Good Stay

    neha.loyalty-icon

    It was a nice experience, the staff was cooperative

    Travel Month: Sep 2024

    Room: AC Family Room

    • user photos
    1.0

    Terrible Stay

    milan g.

    terrible

    Travel Month: Jun 2024

    Room: Dormitory

    2.0

    Poor Stay

    dilshad g.

    There were 15 beds in the hall without a storage option. The washroom and toilets were dirty and very compact in size, blanket and bedsheets were not cleaned. It is not worth staying here.

    Travel Month: Feb 2024

    Room: Dormitory

    4.0

    Good stay

    sridhar s.solo

    Budget friendly, polite staff, very well connected. What else can one ask for? every time my first preference is this hotel only.

    Travel Month: Feb 2024

    Room: Dormitory

    1.0

    Terrible Stay

    rohit u.business

    Room quality and bathroom condition very poor. Telephone, gijer etc electronic machine not working and ac is not working properly. Manager management not up to the mark

    Travel Month: Feb 2024

    Room: A.c. standard Room

    4.0

    Good Stay

    bishar h.

    It was good stay, clean room, good breakfast and good location.

    Travel Month: Jan 2024 (3-Night Stay)

    Room: NON AC ROOM

    4.0

    Good Stay

    pawan t.business

    Every thing is good. Staff behaviour is very good. Bedsheet and pillow covers are clean. But they give only one towel for two persons.

    Travel Month: Dec 2023

    Room: NON AC ROOM

    1.0

    Never stay

    bikesh m.loyalty-iconbusiness

    Rooms are pathetic. Forget about room service and in room dining. They ask you to check out by 11 am.

    Travel Month: Jul 2023

    Room: NON AC ROOM

    2.0

    Poor service

    himansu n.solo

    I wanted to share my disappointment with the service i received during my recent stay at your hotel. Unfortunately, i encountered several instances of poor service that greatly impacted my experience.

    Travel Month: Jun 2023

    Room: Dormitory

    2.0

    Too high price wrt size of room and quality of food

    aritra s.business

    The size of the room is too small. Lunch served in plastic plate and seems to be procured from footpath dhaba. Dinner seems to be procured through swiggy zomato. Early request to serve breakfast didn't work and have to forego breakfast which was already paid. Tv was not recharged till 10:00 pm. And hence was not working throughout the day. Only thing is the floor of room and bathroom was clean.

    Travel Month: Apr 2023

    Room: A.c. standard Room

    • user photos
    • user photos
    • user photos
    • user photos
    3.0

    Comments

    khan l.family

    Need to room decoration improvements. Also bed.

    Travel Month: Apr 2023 (3-Night Stay)

    Room: Triple Room Ac.

    3.0

    Quite price

    sidharth s.loyalty-iconsolo

    The rooms are quite small but price was high & they provide only 1 lt. Water per day.

    Travel Month: Apr 2023

    Room: A.c. standard Room

    2.0

    Property located at new market

    rajeeba l.business

    Nice stay but room is having little space

    Travel Month: Feb 2023

    Room: A.c. standard Room

    3.0

    Average Stay

    alphonsa a.family

    Propert says non-smoking but smoke in the window shield is still there. Very poor room service. Tv was not recharged and have to put in a complaint 3 times before it was recharged. Ambience is good close to market good parking space. Rooms are small to fit in 3 people as we made a booking we requested for early check in but was denied and after waiting for few hours they offered a room for 1800 rs for 2 hours which was a rip off when we arrived early they said no rooms available for the while week and completed booked out. Comementsry water we to ask them couple of times before they could provide one. Over all the room services was very poor i would have gone bad but just for the location and parking i give average

    Travel Month: Jan 2023

    Room: NON AC ROOM

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