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Review Of The Kei Inn & Suites Hotel

Salt Lake City, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    224 Ratings, 107 Reviews

    excellent
    30%
    very good
    37%
    average
    19%
    poor
    5%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 5
    • 4
    • 4
    • 2
    • 5
    • 4
    • 5
    • 3

    Rating Categories

    • Location4.1
    • Cleanliness3.5
    • Room3.9
    • Value For Money4.0
    • Food3.9
    • Facilities3.5
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property is appreciated for its prime location and spacious rooms, making it convenient for transportation and nearby markets. Guests enjoy the courteous staff and relatively decent food quality, especially the Chinese cuisine. However, some reviews highlight issues like inconsistent cleanliness and limited food options, causing mixed feelings about the overall experience.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    yash r.solo

    Location and room was very good. Also, the behaviour of owner was very good.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe Room

    4.0

    Comfy and Spacious Rooms

    sachin.family

    Friendly manager and staff. rooms were spacious. In a prime location. Will visit again.

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Budget Double Room|Deluxe Room

    3.0

    Review

    saikat k.business

    The AC is not working properly. Very limited food items on the menu.otherwise every cheapest on this prime location makes it easy to access the transportation.

    Travel Month: Mar 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    gangaraju m.

    Very courteous service. Quiet place to stay for leisure/ family travel.

    Travel Month: Dec 2024 (4-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    4.0

    Hotel review

    suvendu s.business

    Great experience at the hotel clean room room service is good easily traceable overall good experience

    Travel Month: Dec 2024

    Room: Budget Double Room

    4.0

    Not ba

    jalil a.family with 2 kids

    costly food , approachable .not suitable for kids. chinese food .

    Travel Month: Nov 2024

    Room: Budget Double Room

    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    amresh k.couple

    Hotel is situated, very near to the sealdah station, on road calm and peaceful environment , and they have ensure the cleanness, in an word to say it's good to stay.

    Travel Month: Oct 2024

    Room: Budget Double Room

    4.0

    Good Stay

    soumyasatta.

    Nice and comfortable hotel. Staffs are good.

    Travel Month: Oct 2024

    Room: Single Room

    • user photos
    3.0

    A decent one

    abhishek l.family

    The hotel is close to the karunamoyee bus terminus. It is well connected with a market area nearby. Accommodation was good. They can improve the cleanliness of the rooms. There’s an adjacent restaurant run by the hotel itself. Though they serve only chinese, the food is good but a little expensive.

    Travel Month: Oct 2024

    Room: Budget Double Room

    5.0

    Great

    akula v.business

    I find through make my trip, it was good recommendation, all services are good including food, clearness.

    Travel Month: Oct 2024

    Room: Deluxe Room

    3.0

    Average Stay

    diwash p.

    Hotel cleanliness was not up to the mark, receptionist was not helpful at all and very unfriendly behaviour. Bed sheets and pillow cover were dirty along with towel, toilet was also not hygienic. Light bulbs not in working condition. But restaurant was good, food was good and staffs of the restaurant were friendly.

    Travel Month: Sep 2024

    Room: Deluxe Room

    4.0

    Good Stay

    sailesh s.

    Good service well co-operation from staffs

    Travel Month: Sep 2024

    Room: Deluxe Room

    4.0

    Good Stay

    paras m.

    this hotel is to safe for everyone and the service is very good 👍 and it has own restaurant and very nice staff and friendly staff

    Travel Month: Sep 2024 (3-Night Stay)

    Room: Deluxe Room

    • user photos
    • user photos
    5.0

    Good stay

    ritam d.solo

    Nice location, room and bed was neat and clean, all the listed amenities were provided. Lastly, staff is very polite and nice.

    Travel Month: Aug 2024

    Room: Budget Double Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    shashwata g.solo

    Hotel located in well connected area. But in side room facilities should improve. A hotel always should provide ac with remote. And well working condition tv set should be there in the room.

    Travel Month: Jul 2024

    Room: Single Room

    3.0

    Average Stay

    shiladitya.loyalty-iconfamily

    Rooms are ok. Need regular housekeeping. Pests moving in room and washroom all the time. Need thorough pest control. Food was good. Restaurant was clean. Well mannered staff and good service. Thali is very overpriced.

    Travel Month: Jul 2024 (3-Night Stay)

    Room: Budget Double Room

    1.0

    Terrible Stay

    alokit t.

    Staff are not at all amiable, they speak rudely, used towels and bedsheets, no respect for customer price is very much if compared to hospitality. Dont prefer this hotel to anyone

    Travel Month: May 2024

    Room: Budget Double Room

    The Kei Inn & Suites Hotel has replied on Fri Jun 07 12:50:35 IST 2024

    Dear Valued Guest, Thank you for staying with us. Firstly, we sincerely apologize for any shortcomings you encountered during your stay. We strive to provide exceptional service to all our guests, and it is disappointing to learn that we fell short of your expectations. Regarding your concerns about our staff's demeanor, we will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism at all times. In regards to the condition of the towels and bedsheets, please accept our apologies for any inconvenience this may have caused. We take cleanliness and hygiene very seriously, and we will investigate this matter further to ensure that our standards are being upheld. Regarding the pricing, we understand your concern. We assure you that our pricing is competitive within the industry, and we make every effort to provide value for money to our guests. However, we regret any misunderstanding regarding the room type and tariff. As reflected on the folio, you booked a budget room, and our team ensured that the amenities provided matched the room type and tariff you selected. Unfortunately, it was not feasible to upgrade your room to a deluxe or above category given the tariff you paid. Warm Regards, The Kei Inn & Suites Hotel Team.

    5.0

    Excellent Stay

    vikas g.

    Nice atmosphere, neat clean rooms and hotel. Comfortable staying with nice food.

    Travel Month: May 2024

    Room: Budget Double Room

    The Kei Inn & Suites Hotel has replied on Fri Jun 07 11:00:40 IST 2024

    Dear Valued Guest, Thank you for staying with us. We are delighted to hear that you enjoyed our nice atmosphere, clean rooms, and delicious food during your stay. We strive to provide our guests with a comfortable and memorable experience, and we are thrilled to know we achieved that with you. Warm Regards, The Kei Inn & Suites Hotel Team.

    3.0

    Not upto the mark

    sujoy r.family

    Due to my late check-in (8, pm), we were allocated a top floor room in this excessive heat with a window a. C. Should have kept a suitable room as booked beforehand. The room was not as shown was of inferior type. The restaurant only have chinese food.

    Travel Month: May 2024

    Room: Deluxe Room

    The Kei Inn & Suites Hotel has replied on Fri Jun 07 10:59:35 IST 2024

    Dear Valued Guest, Thank you for staying with us. We apologize for the inconvenience caused by the room allocation and for the discrepancies in room type. We will work on improving room assignments and expanding our restaurant menu to offer more variety for our guests. Warm Regards, The Kei Inn & Suites Hotel Team.

    3.0

    Average Stay

    riya p.loyalty-icon

    The hotel was old no doubt but it did served my purpose of staying. They also provided a extra bed which was nice. Food was manageable. I did see 2-3 cockroaches in the room after 1 day of my stay. But one thing was that the smell of cooking used to come from bathroom and it was a very bad pungent smell. It do need a lot of maintenance. But the staffs are very nice.

    Travel Month: Mar 2024

    Room: Deluxe Room

    The Kei Inn & Suites Hotel has replied on Fri Apr 26 11:13:57 IST 2024

    Dear Guest, Thank you for staying with us. We're glad to hear that our hotel served your purpose during your stay, and we appreciate your understanding regarding its age. Providing extra amenities like an extra bed is important to us, and we're pleased that it added to your comfort. However, we apologize for any inconvenience caused by the cleanliness issues you experienced. Rest assured, we're taking immediate steps to address these concerns and enhance our maintenance standards. We're also looking into the issue of cooking smells in the bathroom. Your kind words about our staff mean a lot to us, and we'll continue to strive to provide excellent service. We hope to have the opportunity to better serve you in the future. Warm Regards, The Kei Inn & Suites Hotel

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