The Fern Residency Kolkata

The Fern Residency Kolkata has replied on Thu Sep 18 15:52:38 IST 2025

Dear Guest , We are truly sorry to hear about your unpleasant experience during your stay. Please accept our sincere apologies for the inconvenience caused by the behavior of our front desk staff and the food quality. This is certainly not the level of service we aim to deliver. Your feedback has been shared with both our reception and culinary teams, and strict measures are being taken to ensure such issues are not repeated in the future. We value every guest and deeply regret that we could not provide you with the experience you expected and deserved. Though you have expressed that you would not wish to stay again, we sincerely hope you may allow us another opportunity in the future to serve you better and change your impression of us. Warm Regards, Tanumay Sahoo Asst. Duty manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:52:26 IST 2025

Dear Guest , We are truly sorry to learn that your recent experience with us did not meet your expectations. We deeply regret the inconvenience caused regarding the room quality and the overall value for money. Please rest assured that your feedback has been shared with the concerned team, and we are taking corrective steps to improve our room standards and guest experience. Your feedback is extremely valuable to us, and we sincerely apologize once again for the inconvenience faced. We hope you will give us another opportunity to serve you better in the future. Warm Regards, Tanumay sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:53:03 IST 2025

Dear Guest Thank you for taking the time to share your feedback with us. We are glad to know that you found our location convenient and appreciated the taste of our food. We have also carefully noted your suggestions regarding the limited food variety and the room maintenance. Please be assured that our culinary and housekeeping teams have been informed, and we are already working on improving these areas to enhance our guests’ experience. Your comments are extremely valuable to us, and we truly appreciate your input. We look forward to welcoming you again and providing you with an even better stay. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:53:13 IST 2025

Dear Guest Greetings from The Fern Residency. We are extremely sorry to learn about the unpleasant experience you faced during your stay. Please accept our sincere apologies for the issues with room cleanliness, bed linen quality, and the food experience. This certainly does not reflect the standards of service and hospitality that The Fern stands for. Your feedback has been shared with our housekeeping and culinary teams for immediate corrective action. We are already working to ensure rooms are fresh, well-maintained, and that the dining experience is improved with better variety and quality. We deeply regret that we could not meet your expectations this time. We truly value your feedback, as it helps us improve, and we hope you may give us another opportunity to serve you better in the future. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata

Dear Guest We are truly sorry to hear about your disappointing experience during your recent stay. As a valued regular traveler, we understand your expectations and deeply regret that we failed to deliver the level of service and comfort you rightfully deserve. Please accept our sincere apologies for the inconvenience caused. Your concerns regarding service and overall experience have been shared with the respective teams for immediate corrective action. We assure you that necessary steps are being taken to improve our guest services and facilities. We value your patronage and hope you may allow us another opportunity to serve you better in the future and change your impression of us. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:54:18 IST 2025

Dear Guest, Thank you for taking the time out to provide your valuable feedback about Hotel The Fern Residency Kolkata! It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves on the fact that our guests feel like they are at home and have a sense of luxury being offered to them without being intrusive. We look forward to your next visit and hope that you will travel to kolkata and make The Fern Residency your preferred destination again. Regards Team The Fern Residency, Kolkata Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:54:29 IST 2025

Dear Guest We sincerely apologize for the inconvenience you faced during your stay. We regret the issues you experienced with plumbing, tea kettle, internet connectivity, and the lack of mobile network support. We also deeply regret that the behavior of our staff did not meet your expectations. Your concerns have been taken very seriously and shared with the respective teams. Immediate corrective measures are being implemented to resolve the maintenance concerns, ensure proper equipment checks, and improve staff training for better professionalism and guest service. We truly value your feedback, as it helps us improve, and we deeply regret the unpleasant experience caused. We hope you may consider giving us another opportunity to serve you better in the future. Warm Regards, Tanumay Sahoo Asst. Duty manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:54:47 IST 2025

Dear Guest We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincere apologies for the concerns you faced regarding food quality, service standards, bathroom inconvenience, and the room allocation. We also regret that your reported issues were not addressed promptly, which is not the level of service we aim to provide. Your feedback has been taken very seriously and shared with our culinary, housekeeping, and front office teams to ensure corrective measures are implemented immediately. Guest satisfaction is our utmost priority, and we will work on improving both our facilities and responsiveness to avoid such lapses in the future. We deeply regret that we could not meet your expectations and assure you that we are committed to making improvements. We hope you may allow us another opportunity in the future to serve you better and restore your confidence in us. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:54:57 IST 2025

Dear Guest Greetings from The Fern Residency. Thank you for taking the time to share your valuable feedback with us. We sincerely regret that the variety and quality of vegetarian food did not meet your expectations. We understand how important it is to have a satisfying dining experience, and we apologize for falling short on this occasion. Your comments have been shared with our culinary team, and we are working on enhancing the variety and quality of our vegetarian offerings to ensure a better experience for our guests in the future. We truly appreciate your feedback as it helps us improve, and we hope you will give us another opportunity to serve you better. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:55:35 IST 2025

Dear Guest We are truly sorry to hear about your unpleasant experience. Please accept our sincere apologies for the issues you faced with food quality, unpleasant odors in the room and common areas, and the overall disappointment during your stay. This is certainly not the standard we strive to maintain. Your feedback has been taken very seriously and shared with our housekeeping, maintenance, and culinary teams for immediate corrective measures. Guest comfort is our utmost priority, and we are committed to improving these areas to ensure a better experience for all our valued guests. We deeply regret the inconvenience caused and sincerely hope you may allow us another opportunity in the future to serve you better. Warm Regards, Tanumay Sahoo Asst. Duty manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:55:50 IST 2025

Dear Guest Thank you for sharing your detailed feedback with us. While we are glad to know that you were satisfied with the room cleaning service, we sincerely regret the inconvenience caused regarding the room space, washroom ventilation, door lock system, limited breakfast selection, and service experience in the restaurant. Please be assured that your comments have been shared with the concerned departments. Immediate checks are being carried out for the ventilation and door key system, and our food & beverage team is working on improving both the breakfast variety and guest service standards. At the same time, your kind words about our housekeeping team will be shared with them as encouragement. Your feedback is extremely valuable to us, and we will take corrective action to ensure a better experience for our guests. We hope you will give us another opportunity to serve you better on your next visit. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:56:12 IST 2025

Dear Guest Thank you for taking the time to share your experience with us. We are delighted to know that you found our property conveniently located, clean, and hygienic, and that you were pleased with the friendliness of our staff. It is wonderful to hear that you enjoyed the freshness and quality of our food. We have also taken note of your feedback regarding the limited buffet options, and we will certainly work on enhancing the variety to make your future stays even more enjoyable. We truly appreciate your kind words and look forward to welcoming you again for another pleasant stay. Warm Regards, Tanumay sahoo Asst. Duty manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 15:56:02 IST 2025

Dear Guest We are truly sorry to hear about the discomfort you faced during your recent stay. Please accept our sincere apologies for the poor room conditions, inadequate lighting, bathroom maintenance issues, and the inconvenience caused due to the television not being recharged during your stay. This is certainly not the standard of service we aim to provide our valued guests. Your feedback has been shared with our maintenance and housekeeping teams for immediate corrective action. Necessary steps are being taken to improve room upkeep, lighting, bathroom fittings, and to ensure that such lapses in service do not occur again. We deeply regret the inconvenience caused and thank you for bringing these concerns to our attention. We hope you may consider giving us another opportunity in the future to serve you better. Warm Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 18:47:01 IST 2025

Dear Guest, Greetings from The Fern Residency, Kolkata!! Thank you so much for your kind words and appreciation towards our team members. We are delighted to hear that you enjoyed your stay with us. We look forward to welcome you back in the future as one of our privilege guest. Thanks & Regards, Tanumay Sahoo Asst. Duty Manager Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 18:47:12 IST 2025

Dear Guest, Thank you for taking the time out to provide your valuable feedback about Hotel The Fern Residency Kolkata! It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves on the fact that our guests feel like they are at home and have a sense of luxury being offered to them without being intrusive. We look forward to your next visit and hope that you will travel to kolkata and make The Fern Residency your preferred destination again. Regards Team The Fern Residency, Kolkata Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 18:47:26 IST 2025

Dear Guest, Thank you for taking the time out to provide your valuable feedback about Hotel The Fern Residency Kolkata! It gives us an immense sense of satisfaction to see that you have enjoyed your time with us. As a hotel, we pride ourselves on the fact that our guests feel like they are at home and have a sense of luxury being offered to them without being intrusive. We look forward to your next visit and hope that you will travel to kolkata and make The Fern Residency your preferred destination again. Regards Team The Fern Residency, Kolkata Asst. Front Office Manager

The Fern Residency Kolkata has replied on Thu Sep 18 18:47:55 IST 2025

Dear Guest We sincerely apologize for the inconvenience you faced regarding the food quality and service during your stay. It is disappointing to learn that your dining experience, including the buffet and in-room meal service, did not meet your expectations. Your feedback has been shared with our culinary and service teams to address the issues related to food variety, quality, and timely delivery. We are taking corrective measures to ensure that our guests receive a complete and satisfying dining experience moving forward. We deeply regret the inconvenience caused and hope you may give us another opportunity in the future to provide a better experience. Warm Regards, Tanumay Sahoo Asst. Duty manager Asst. Front Office Manager