Howard Plaza The Fern-An Ecotel Hotel Agra

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Sep 22 12:28:44 IST 2025

Dear Dinesh Kumar, We're thrilled to hear that you had a wonderful stay with us. Our team always strives to deliver the best to our customers and we're glad to hear that our cooperation made your stay a more comfortable one. The housekeeping team will be delighted with your compliment about the cleanliness standards. We endeavor to make our service a hallmark trait and take immense joy in ensuring our guests feel valued. Your positive feedback encourages us in our efforts and helps us to continually improve our services. We hope to welcome you back in the near future for another memorable stay. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Sep 22 12:27:47 IST 2025

Dear Shivam Sharma, We're thrilled to hear that you enjoyed your stay and found our amenities to your liking. It's always wonderful to know that our guests feel comfortable and well-cared for. We are especially pleased to note that our breakfast was able to provide you with energy for your work day in Agra. Your feedback is much appreciated and will inspire us to continue providing outstanding service to our guests. We hope to make your future stays just as enjoyable, if not more so. Looking forward to your next visit. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Sun Sep 14 11:19:20 IST 2025

Dear jaivir singh, We are absolutely delighted to know that all aspects of our amenities and services met your expectations. It's fantastic that you enjoyed the cleanliness, delicious food, swimming facilities, and the spa. Our staff members will be thrilled to learn about your high praise. Your compliments serve as a wonderful motivation for us to work harder and offer an even better experience next time. We look forward to hosting you again. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Thu Sep 25 23:08:47 IST 2025

Dear Arush Chauhan, It's fantastic to know that you had a pleasant stay at our property! Your praise for our cooperative staff is much appreciated and it inspires us to keep working towards providing an exceptional experience to our guests. It's heartening to learn that our team could assist you efficiently even during late check-in and understand all your concerns. We are committed to making your stay as comfortable and hassle-free as possible and your acknowledgement goes a long way in motivating us. Your recommendation is a huge compliment for us and we look forward to welcoming you again soon for another comfortable stay! Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Thu Aug 28 17:40:33 IST 2025

Dear Chandra Prakash Sharma, We appreciate your feedback and are delighted to know that your stay was excellent and you found our staff to be exceptional. Feedback such as yours is always motivating and encouraging for our team. It is great to know that our efforts in providing an exceptional hospitality experience have been recognized by you. We constantly strive to exceed our guests’ expectations and it is always satisfying to hear that these efforts are noticed. We believe that our staff are our greatest asset. Their hard work and dedication definitely play a huge role in enhancing the experience of our guests. Your acknowledgement of their good work is the biggest motivation we could ask for. Once again, we appreciate your kind words. We hope to have the opportunity to serve you again in the near future and continue to meet and exceed your expectations. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Sep 08 16:58:33 IST 2025

Dear Jinaja Chandrakant, We appreciate you for taking the time to share your experience with us. It's great to hear that you found our location prime and that you had a pleasant stay. Your feedback about our food is equally important to us. We continuously strive to provide delicious meals to our guests and your feedback suggests room for improvement. We will make sure to address this with our culinary team for further enhancement. We hope your next visit with us will be more enjoyable, bringing you only the best impressions from every aspect of your stay. Your feedback helps us grow and we look forward to ensuring a better experience on your next visit. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Sep 08 16:58:55 IST 2025

Dear Saket Jain, We appreciate you taking the time to provide such comprehensive feedback about your stay. It warms us to know that you found our staff to be good, polite and helpful and that our location was convenient for your needs. Your words of praise about the cleanliness of our rooms as well as about our Chinese restaurant are highly valued. We understand your thoughts on expanding our food options and are certainly committed to improving in any area we can for the betterment of our guests' experiences. Your suggestions serve as valuable input towards achieving this goal. We look forward to accommodating you in the future and to having an opportunity to show you the improvements we make based on your comments. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Sep 08 16:59:07 IST 2025

Dear rakesh Soothwal, I'm pleased to read your positive feedback on our hotel's prime location, spacious rooms, and traditional hospitality. It's wonderful to learn that our proximity to the Taj Mahal, Agra Fort, and local shops and eateries contributed to your enjoyable stay. I'm glad you loved our buffet breakfast and found it varied and tasty, this is exactly what we aim for. We're always more than happy to cater to specific dietary needs, so it's good to know that you appreciated this extra effort. Additionally, your commendation on our large, comfortable rooms and the parking space inside the hotel is encouraging. We take great pride in the comfort and convenience offered to our valued guests. Lastly, it's heartening to read your praises for our friendly and cooperative staff, good food, and well-maintained pool. It was our pleasure to contribute to your wonderful stay and we hope to have the opportunity of welcoming you back soon. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra

Dear Himani Kapoor, I'm really sorry to hear about the disruption caused during your visit due to the construction happening on-site. We strive to assure comfort and tranquility for all our guests so it's disheartening to realize we couldn't provide that. We acknowledge this is a very real concern, especially with young children and can greatly impact your overall experience. It's also concerning to hear about the response you've received when you raised this issue. Please know that we take feedback very seriously and will use this to facilitate immediate changes in the way our team addresses such situations. The renovation work is a temporary period of discomfort, the result of which will offer a more enhanced experience to all our forthcoming visitors. Despite this setback, it's heartening to know that you found the other aspects of our hotel satisfactory. We appreciate your understanding and patience and assure you we will sort these issues out promptly. We hope to have another opportunity to serve you better. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Wed Aug 27 00:16:21 IST 2025

Dear Sir, We're glad to hear that you enjoyed the spaciousness of our facilities and found our rooms and swimming pool to be clean. It's always great to know when guests appreciate our efforts to maintain cleanliness and hygiene. We also noticed you mentioned something was 'good bad' in your review, but it wasn't clear what you were referring to. We strive to make every guest's experience perfect, so if there's anything you were not satisfied with, please let us know so we can make improvements in the future. Your feedback is greatly appreciated. We hope to see you again soon. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Tue Aug 12 13:22:14 IST 2025

Dear Shital Chhetry, It's truly uplifting to read your exceptional feedback. We're happy to hear that the spaciousness and cleanliness of our rooms met your expectations. The credit goes to our dedicated housekeeping team who ensure every room is spotless and well-decorated for our guests. Glad to know that the comfort of our beds and the quality of the linens added to you having a peaceful sleep. It's rewarding to hear your enjoyment of our breakfast buffet; we believe that a scrumptious breakfast is a great start to the day. We will continue to provide a variety of delicious options to please all our guests' diverse tastes. It's also delightful to know that our staff helped in making your stay enjoyable. We always aim to meet our guests' needs promptly and make their time with us memorable. Your interest in staying with us again is the kind of feedback that motivates us to work harder and maintain the high standards we have set. Your experience is a testament to what we aim to provide for all our guests, and we can't wait to welcome back soon! Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN Regards, General Manager

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Tue Aug 12 13:22:03 IST 2025

Dear Shahid Ansari, We sincerely regret to hear that your stay and breakfast experience didn't meet the expectations. It is indeed disappointing to learn about the limited breakfast options and unattended trays, which is certainly not in line with the high standards we aspire to provide our guests. We acknowledge the value of a varied and enjoyable breakfast to start the day on a good note and we are in the process of revisiting our breakfast menu to include diverse cuisines. We assure you it will definitely be more appealing with plenty of options the next time you stay with us. Furthermore, prompt clearance of used plates and cups is part of our room service standard, and we regret that in your instance, we fell short. We have duly noted this and escalated the concern to the appropriate department for immediate rectification. Your constructive feedback is highly appreciated. It helps us continually improve our services to offer the best to our guests. We would love for you to visit us again so we can provide you with the quality service you deserve. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN Regards, General Manager

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Wed Aug 27 00:16:32 IST 2025

Dear Vipul Sharma, We are thrilled to hear about your amazing experience and that everything was perfect for you. It's great to know that our staff made a positive impression. We are also delighted that your daughter loved the pool area, we believe that it's an integral part of the experience. We understand that a good day starts with a good breakfast - so it's wonderful to hear that you found our breakfast really good. We appreciate this feedback and will continue working towards making our services even better. Looking forward to welcoming you and your family again. Please keep us in mind for your future visits. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Thu Sep 25 22:58:43 IST 2025

Dear Sanya Sharma, We value your feedback and it's disheartening to learn that your experience didn't meet expectations. Behavior described in your review doesn't adhere to our standards of service; treating every guest with respect and equality is of utmost importance to us. It's alarming to hear about the delayed responses to requests, and also the perceived preferential treatment to any guest is unacceptable. Rest assured, we have shared your feedback with our hotel staff for further training and improvement. It's our goal to provide prompt and efficient service to all our guests, and your comments will greatly assist us in addressing these issues. We sincerely hope for an opportunity to make things right and impress you with our improved services in the future. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Thu Sep 25 22:58:54 IST 2025

Dear Pawan Dhingra, We're delighted to read your positive review of our hotel and staff. It's great to know that our team was able to assist you with local sightseeing, a testament to their vast knowledge of the area. We're pleased that the wholesome food and cleanliness of our rooms added to your overall experience. Your feedback is vital in our pursuit of providing the excellent service our establishment is renowned for. We'd love to host you again and continue providing you with an experience that meets all your travel needs. Do come back soon. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Jul 21 22:08:06 IST 2025

Dear SIVAKUMAR DONTHAMCHETTY, We are pleased to hear that you had an enjoyable stay and that you appreciated our breakfast buffet's availability of a diverse spread. It's wonderful to hear that our clean rooms have catered effectively to your comfort and hygiene standards. For your next visit, we highly recommend trying out all our amenities to enhance your overall stay experience. Our staff is always eager to guide and assist our guests to ensure they have an enjoyable and complete experience of what we have to offer. Once again, we appreciate you taking the time to share this positive feedback. We hope to welcome you back in the future. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Tue Aug 05 12:28:34 IST 2025

Dear Sagar Gaur, We value your feedback and are constantly working to improve our services. It's disheartening to know that our facilities did not match your expectations. We strive to offer a seamless experience and it seems we missed the mark this time. We have taken note of all the points where we could not meet your satisfaction, and we will work diligently to address them promptly. We are dedicated to providing a smooth, pleasant experience and we assure you that your next stay will reflect this. Upon your next visit, we hope to not only meet but exceed your expectations. We appreciate your patience and understanding. Thanks & Regards, Gaurav Parashar Front Office Manager HOWARD PLAZA - THE FERN Regards, General Manager

Howard Plaza The Fern-An Ecotel Hotel Agra has replied on Mon Jul 07 22:14:01 IST 2025

Dear Gaurav Hasija, We're deeply concerned about the experience you had during your stay, especially about the air conditioning issue and the lapse in our in-room services. We maintain a strong commitment to make our guests comfortable and we regret to learn that we did not live up to that expectation for you. Your feedback about the AC in the room and our service effectiveness will be carried forward to the concerned departments for prompt actions. Moving forward, we assure you we will take necessary measures to prevent such issues. We would deeply appreciate another chance to deliver a seamless experience to you in the future. Once again, we regret the inconveniences you've experienced. Thanks & Regards, Gaurav Parashar Front Office Manager