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Mall Road, Mussoorie | About a minute walk to The Mall Road
692 Ratings, 402 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The Fern Brentwood offers a prime location, just a 2-minute walk from Mall Road, ensuring easy access to all the hustle and bustle. Guests rave about the stunning valley views and the delectable food, especially the breakfast buffet and high tea. The staff is frequently praised for their courteous and helpful service. The property features clean, well-maintained rooms with cozy setups, making it a great family-friendly choice. While some mentioned room sizes as compact, the overall ambiance and hospitality leave many with pleasant memories.
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9 on 10 stay
Great location, helpful and polite staff. Amazing view and awesome spread of breakfast buffet. Highly recommended
Room: Fern Club Room
The Fern Brentwood Resort, Mussoorie
Dear Jyoti Singh, Namaskar! We're thrilled to hear that our convenient location, courteous staff, and impressive breakfast buffet all met your expectations! We're proud of the wonderful views that we have on offer and are glad you were able to take full advantage of them. It's great to know you'd recommend us - we also hope to see you back enjoying our offerings. Warm regards, Arindam C Bahel General Manager General Manager
Average Stay
Location is good in proximity of mall road but taxis are NOT allowed so you either hire a porter or carry your language for few hundred meters crossing busy street. Property is not maintained properly and needs refurbishing. Food was Avg to Good nothing extraordinary Location is good in proximity of mall road but taxis are NOT allowed so you either hire a porter or carry your language for few hundred meters crossing busy street. Property is not maintained properly and needs refurbishing. Food was Avg to Good nothing extraordinary.
Room: Hazel Suite
The Fern Brentwood Resort, Mussoorie
Dear Viral Kanabar, Namaskar!! We appreciate your review regarding your recent stay and value your feedback. We understand your concerns about the taxi restrictions and any inconvenience this may have caused you. This rule is imposed by local authorities for traffic control and we'll try our best to communicate this in advance to our guests to prepare accordingly. Rest assured, we're taking note of your points on property maintenance and refurbishment. We understand this may have impacted your stay experience and commit to working on updates. Also, we aim to exceed guest expectations, and your comment on our food quality does give us the opportunity to review our recipes and source quality ingredients. Your review is beneficial in aiding us to enhance our overall standards. We hope we can provide a better experience in the future. Warm regards, Arindam C Bahel General Manager General Manager
Excellent Stay
The Stay at the fern mussorie is so enjoyable and luxurious and most important thing is the staff at the fern is so good and ready to serve you on your single request.the last important thing is the fern gives complinentary food like baby milk or baby puries unlimited times so Its best to have in this hotel
Room: Fern Club Room
The Fern Brentwood Resort, Mussoorie
Dear Amanpreet Singh, Namaskar!! We're absolutely delighted to read your complimentary review of your stay at Fern Mussorie. It gives us immense pleasure to know that our hospitality, especially the readiness and warmth exhibited by our staff, left such a deep impact on you. We always strive to offer personalized, prompt service to each of our guests and we're pleased to see our efforts acknowledged. We're also glad to hear that you appreciated our provision of complimentary baby food - something we believe is essential when it comes to catering to our guests with young children. It is feedback like yours that encourages us to continue offering a luxurious and comfortable stay experience. We look forward to hosting you again! Warm regards, Arindam C Bahel General Manager General Manager
very poor hote
Overpriced, Arrogant reception,Poor food Room is totally opposite what they show you. small, dirty and small bed. suffocating room, no ventilation. bathroom is very very small .
Room: Winter Green Room
Wow location and property..
wow property and location. Good service and staff. Good for kids also. Food was also good. Parking also available.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Gaurav Sharma, Namaskar!! We're thrilled to know that our property, location, and the services have met your expectations. It's great to hear that your kids equally enjoyed their stay. We always aim to provide delicious food choices and we're glad that you liked it. Exhibiting and maintaining a substantial parking area is one of our top priorities to provide an ease to our guests who travel by their own vehicles. We trust you had a comfortable and a convenient stay with us. We look forward for your future visits with us, where we hope to deliver even more superior services. Warm regards, Arindam C Bahel General Manager General Manager
best hotel prime location
Excellent stay with all the amenities and staff is so cooperative location is perfect and also there is a live music
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Vansh Agarwal, Namaskar!! We're thrilled to know you enjoyed your stay at our hotel! It's wonderful that our location, amenities and the hospitality of our staff exceeded your expectations. The live music is indeed a very popular feature and we're glad you appreciated it. We strive to provide a well-rounded experience for all our guests so they can relax and enjoy their stay to the fullest. We'd love to have you back, perhaps you can try some of the other fun features we offer next time. Your feedback is very valuable to us, so please don't hesitate to let us know if there's anything else we can do to enhance your next visit. Looking forward to your next stay with us! Regards, Arindam C Bahel General Manager General Manager
On the Top of Hill Queen🌨️
"The location, the reception staff service early check in check out,Breakfast was too good and tea was awsome amazing taste. House keeper magan is a great guy.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Guest, Namaskar!! We are overjoyed to read your positive review of our facility. It's heartening to hear that you found our location convenient and the check-in and check-out procedure quick and efficient. It's always a pleasure to read such positive feedback about our staff members. Your kind words for our reception staff and our housekeeper, Magan, will be passed along. We're also glad the breakfast was to your liking and you enjoyed our tea, which we pride ourselves on. Your appreciation encourages us to continue enhancing our services. We aim to provide the best services to enhance the guest experience. We look forward to your next stay with us. Regards, Arindam C Bahel General Manager General Manager
lovely stay at The Fern Brentwood Resort
Nice and comfortable stay. The Fern club room was adequately sized with a beautiful view of Dehradun city in the valley. During the night, the sparkling view of Dehradun city was stunning. The evening hi tea was nice. The Rajasthan week entailed a foak musical performances during hi tea and the dinner. The reception and Housekeeping staff was polite and helpful.
Room: Fern Club Room
The Fern Brentwood Resort, Mussoorie
Dear Abhay Kulkarni, Namaskar!! We're delighted to hear that you had a comfortable stay in our Fern Club Room and that you enjoyed the breathtaking view of the Dehradun city night lights. It's always a pleasure to provide our guests with such vistas. We're also glad that you appreciated the evening hi-tea and the entertaining flock musical performances during the Rajasthan week. Your positive feedback about our reception and housekeeping staff brings great joy to our hearts. Your kind words will definitely motivate them to keep up the excellent work. We hope that we get the opportunity to serve you again in the future and continue to meet your expectations. Warm regards, Arindam C Bahel General Manager General Manager
Excellent Stay
Everything about this property is excellent except the approach. Not suitable for seniors... The staff, food and views are exceptional.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Rama Balaji, Namaskar!! We are delighted that you relished our exquisite dining options and found our staff, as well as the vistas to be exceptional. Your kind words are truly valuable. We acknowledge that the approach might not be entirely comfortable for everyone, something that we indeed regret. We are multifaceted in our perspectives and open to all sorts of suggestions and recommendations to enhance and better our services and facilities. Indeed, it is through feedback such as yours that we can continue to refine our approach and enhance our customer's experience. Meanwhile, our team would be more than happy to assist seniors or any guest in need to navigate across the property. Your feedback is valuable to us and we hope to welcome you back. Warm regards, Arindam C Bahel General Manager General Manager
You have good facilities and good staff
The food at your place is good. And the behavior of all the staff is very good. We would like to book again in your property next time.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Sameer Kumar, Namaskar!! We are delighted to hear that you enjoyed our culinary offerings and were pleased with our staff's level of service. Hearing that our customers plan on coming back always brings us joy. We place high value on customer feedback and, therefore, to know that you've had a pleasant experience is extremely motivating for us to continue maintaining our high standards. We promise to serve you with the same fervor during your subsequent visits. We look forward to hosting you again, and assure you that we will do everything we can to make your future visits just as enjoyable. We're eager to make your next stay with us even more memorable! Warm regards, Arindam C Bahel General Manager General Manager
Average Stay
Then rooms are not up to the mark food is ok location is ok
Room: Winter Green Premium Room
The Fern Brentwood Resort, Mussoorie has replied on Mon Apr 28 16:30:12 IST 2025
Dear Nishant Jain, Namaskar!! We appreciate your honest feedback about your recent stay. We're glad to hear the location and food were satisfactory for you. On the other hand, we understand the rooms didn't quite meet your expectations. We continually strive to ensure all our guests have a comfortable and pleasant stay with us, hence your comments help us identify areas that need improvement. We assure you that your feedback has been taken into serious consideration. We are immediately looking into the specific issues you've mentioned to ensure that they are addressed and do not recur in future. If you're willing to give us another chance, we are confident we can prove that to you. Your comfort is very important to us. We hope your overall trip was a positive experience and we look forward to the opportunity of serving you better in the near future. We hope your travels bring you back this way so that we can demonstrate our commitment to high-quality service and accommodation. Guest Relations Manager
Good Stay
property location is very close to mall road.Food was average & since the hotel is quite old the bathroom doors are not good & the bath towels have also become very old,needs immediate replacement. Evening hi tea is good with some live singing.Staff overall are very helpful & courteous.
Room: Fern Club Room
Excellent Stay
Great experience staff were very good specially Mr Suresh buffet manager was very courteous and had a great experience. will refer to others this Place.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Dharmu Jashnani, Namaskar!! We appreciate your kind review! We work hard to ensure that our guests have a pleasant experience, and it's nice to know that our efforts are noticed. We are thrilled to hear that you enjoyed our buffet and that you had a good encounter with our staff, especially Mr Suresh. Knowing that you'd recommend our place to others makes us even more determined to maintain our high standards. Your positive feedback will surely put a smile on Mr Suresh's face—he, like the rest of our team, is dedicated to creating memorable dining experiences. We will strive to keep up this level of service and hope to have the pleasure of serving you again as our esteemed guest. Warm regards, Arindam C Bahel General Manager General Manager
Great stay !
The hotel is at the Mall road which makes it a perfect stay. The breakfast buffet has good variety and also the restaurant staff is very polite and helpful. I booked a Winter room and it has good views, cozy setup, a mini bar. Overall it was a great stay
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Deeksha Saxena, Namaskar!! We're elated to hear that you had such an enjoyable stay with us and found our location, at the heart of the Mall road, convenient. It's also heartening to know that you enjoyed our inclusive breakfast buffet as we're always aiming to provide an expansive range of options to cater to the diverse tastes of our guests. Our restaurant staff would be overjoyed to hear that their polite and helpful service contributed to your positive experience. Your feedback about the Winter room you stayed in, particularly the views and cozy ambience, serves as a testament to our endeavor to create a comfortable and relaxing environment for our guests. we hope that we will have the opportunity to serve you again in the future. We are committed to continually enhancing our services and facilities in order to offer our guests the best possible experience. Regards, Arindam C Bahel General Manager General Manager
Excellent Stay
The stay was good. My kids enjoyed. The property is well maintained with all the necessary amenities. The food was also good. overall a comfortable and good experience with the fern brentwood resort
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie has replied on Tue Apr 08 22:41:50 IST 2025
Dear Amandeep Kaur, Namaskar!! We are thrilled to know that you enjoyed our service. Thank you so much for your kind words. Regards, Arindam C Bahel General Manager
Good Stay
The hotel is well maintained, friendly and attentive staff, the location is the best part, with quick access to the mall road. The rooms are a quite small, but renovated so are comfortable.
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Shubhra Jain, Namaskar!! We're delighted to know that you found our hotel well-maintained and our staff friendly and attentive. We also appreciate your positive feedback about our strategic location that offers quick access to the mall road. Although you found the rooms quite small, it's good to hear that due to recent renovations, you found the setting comfortable. Your observation regarding the size of our rooms certainly will help potential guests set their expectations. Thank you again for your positive comments and we hope to see you again soon! Warm regards, Arindam C Bahel General Manager General Manager
and beautiful stay. Highly recommended!
Amazing location and view of Dehradun right from the restaurant, humble and helpful staff, great quality of In Room Dining. If you are visiting Mussoorie and want a comfortable and safe stay this hotel is highly recommended. Mall road is on a walking distance from the hotel. Personal vehicles are permitted on property with a convenient parking.
Room: Hazel Suite
The Fern Brentwood Resort, Mussoorie
Dear Lakshya Gourav Moitra, Namaskar!! We're elated to know you enjoyed your stay at our hotel and found our location, staff, and amenities to your liking. It's encouraging to hear that our efforts to create a comfortable and safe environment for our guests are recognized. Indeed, our prime location near the Mall road and the spectacular view of Dehradun are some of the highlights we pride in. We're glad you appreciated the convenience of on-site parking for personal vehicles as well. Your high recommendation is truly gratifying, and we look forward to hosting you again on your next visit to Mussoorie. Warm regards, Arindam C Bahel General Manager General Manager
Good Stay
We had a great stay at this hotel, primarily due to its excellent location—just a short walk from Mall Road. The staff was incredibly helpful and always ready to assist, making the experience even better. The rooms were cozy and well-maintained, providing a comfortable stay. The highlight of our visit was definitely the food! It was absolutely delicious and exceeded our expectations. Every meal was a treat, making our stay even more enjoyable. The only suggestion I have is that the rooms could have been slightly bigger for added comfort. However, overall, it was a fantastic stay, and we would love to visit again!
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Rajat Gulati, Namaskar!! We're delighted to read your positive review of your recent stay with us. It is rewarding to know that our prime location added convenience to your stay and that our dedicated staff enhanced your experience. We are also glad to hear that you found the rooms cozy, well-maintained and comfortable. The compliments on our food offerings are truly uplifting; it's great to know that every meal was a sumptuous treat! Your suggestion for larger rooms is duly noted and we strive to continuously improve our guests' comfort. We eagerly look forward to welcoming you back for another enjoyable stay, hopefully in the near future! Warm regards, Arindam C Bahel General Manager General Manager
five star service
I already visited The fern group hotels like at Agra, Udaipur& Sardar Sarovar SOU. Excellent room service ....good location .......excellent staff .....five star service
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Shwetal I. Anand, Glad you enjoyed your stay at our hotels! Looking forward to your next visit! Regards, Arindam C Bahel General Manager General Manager
not worth
No welcome drink or water was served on arrival, dirty quilts.although food was good. Property is approximately 80-100 mtrs from mall road.road was very narrow
Room: Winter Green Room
The Fern Brentwood Resort, Mussoorie
Dear Gagan Kapoor, Namaskar!! Thank you for sharing your candid feedback on Google. It is unfortunate to hear about the inconvenience caused to you during your visit to the hotel and I am extending my heartfelt apologies for the same. Please be rest assured that your feedback is well received as I am personally looking into the matter to resolve any issue at the earliest promptly and accurately. Warm regards, Arindam C Bahel General Manager General Manager
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