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Anna Salai, Pondicherry | 1.4 km drive to Promenade Beach
3605 Ratings, 2501 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Shenbaga Hotel in Pondicherry grabs attention with its excellent central location, making it easy to access tourist spots like the beach and White Town. Guests appreciate the spacious and clean rooms, alongside a lovely rooftop swimming pool offering great views. The breakfast buffet is a highlight, with diverse options. The staff's friendly service adds to the overall pleasant experience.
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Excellent Stay
Pondicherry's finest Hotel. Only blip is their is Bar Service .
Room: Majesty Mezzo
Shenbaga Hotel & Convention Centre has replied on Wed Oct 15 12:44:21 IST 2025
Thank you, Mr. Varadhan, for your generous rating and kind words! We're honored to be considered Pondicherry's finest and thrilled that your stay was excellent. We appreciate your feedback regarding the bar service and will certainly look into it to ensure every aspect of our hospitality meets the highest standards. We look forward to welcoming you back for another memorable experience. Warm Regards, Front Office Manager
Good Stay
Rooms are spacious and location is convenient as well. Food options could have been better
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Wed Oct 08 11:18:25 IST 2025
Dear Mr. Sandeep Prabhakar Shirol, Thank you for your review and for choosing to stay with us. We're glad to hear that you found the rooms spacious and appreciated our convenient location. We’ve noted your feedback regarding the food options and will certainly look into enhancing our menu to better suit our guests’ preferences. Your insights are valuable in helping us improve. We hope to welcome you back again soon for an even more satisfying experience. Warm regards, Front Office Manager
Terrible Stay
The property seems good but the service that they provided is the worst. This was, without a doubt, the worst hotel stay in my entire history of travel. Paying for what is categorized as a 4-5 star hotel and receiving the service of a street lounge is completely unacceptable. Room and Initial Setup Issues Upon entering, the room had a very smelly odor. I had booked a family stay, paid the equivalent of two rooms' cost for a single room, and yet they failed to honor their commitment to provide an additional bed. For four people, the washroom was entirely bare. There were no towels, no toothpaste, and no shaving kit provided for any of us. Lack of Basic Amenities and Poor Response The hotel also severely restricted basic amenities. They provided only two small water bottles for four people. After multiple attempts to call the hotel team, who were largely unresponsive, I was finally told that only two bottles would be provided, despite the standard practice of offering at least two liters of complimentary water per person. We were forced to purchase water bottles from outside the hotel. When my children began to feel cold, I called to ask for an extra blanket. They gave me a rotten blanket and stated it was the only option available. Unhygienic and Disgusting Food/Restaurant Experience The restaurant was equally appalling. The entire area was extremely smelly, to the point where it smelled like dead animals were burning—a truly disgusting odor. It was so bad that I would tell any pure vegetarian to absolutely avoid this place. The food was not hygienic. It was completely unacceptable to learn that they were using the same crockery and cutlery to prepare and serve both their (so-called) vegetarian and non-vegetarian dishes. This complete disregard for basic hygiene and dietary requirements was nothing short of nonsense.
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear Mr. Vijay Singh, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. Upon reviewing your booking details, we noted that the ages of the children were mentioned as 16 and 11 years, and the reservation was made for a standard Majesty Room. As this room type is designed for a smaller occupancy, it can feel quite congested for four guests. Additional bedding is provided upon request, and we regret if this was not communicated clearly during your stay. Regarding amenities such as toothbrushes and shaving kits, these are available on request for extra guests, and we apologize if this process caused any inconvenience. We're especially sorry about the blanket issue—this appears to have been a miscommunication, and we will ensure such lapses do not recur. Your comments about the restaurant odor and hygiene have been taken seriously. We will conduct a thorough inquiry and take corrective measures to ensure a pleasant and hygienic dining experience for all our guests. We appreciate your feedback and sincerely regret the discomfort caused. Your concerns will help us improve our services moving forward. Front Office Manager.
Excellent Stay
referred by one of my friend. overall experience is very good. the rooms, service, maintenance etc are excellent. food is also very good
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear Mr. Tousif Ahmed, Thank you for your glowing review and for choosing to stay with us. We're delighted to hear that your experience was excellent and that our location, room quality, cleanliness, and food met your expectations. It’s especially rewarding to know you were referred by a friend—word of mouth is the highest compliment we can receive. We’re thrilled that our service and maintenance contributed to a memorable stay. We look forward to welcoming you back again soon! Warm regards, Front Office Manager
Poor Stay
property is old type. old type room no much amenities. Not worth for the money given. Staff is helpful.
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear Mr. Gurani, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations and that you found the property and amenities lacking. We understand how important comfort and value are, and we regret that we fell short in these areas during your visit. We appreciate your kind words about our staff — it's encouraging to know they were helpful throughout your stay. Your comments have been shared with our management team, and we are actively working on upgrading our facilities to better serve our guests. We hope you’ll consider giving us another opportunity in the future to provide a more satisfying experience. Warm regards, Front Office manager
Bad expe
The view from the room is very poor, because the window glass is frosted fully and we couldn't see anything beyond the glass. (I requested to provide a good view room). The bathroom shower was not working properly. TV remote was not working and replaced after calls. AC effectiveness is below average. Breakfast is good. Enough car Parking slots. Totally, below average experience.
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Sat Oct 04 17:24:23 IST 2025
Dear Mr. Senthil Kumar Kalimuthu, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Regarding your concern about the frosted window glass, we understand your disappointment. One of our team members did attend to your request and cleaned the glass on the same day, despite the heavy rainfall. Please note that rooms with scenic views are subject to availability, and while we do our best to accommodate such preferences, it may not always be possible during peak occupancy. We regret the inconvenience caused by the shower and TV remote, and appreciate your patience while our staff resolved the issue. Your comments about the AC have been noted and will be reviewed by our maintenance team. On a positive note, we’re glad you enjoyed the breakfast and found the parking facilities convenient. Your feedback is valuable to us, and we’re committed to improving our services for a better guest experience in the future. Warm regards, Front office Manager
Average Stay
Bkfst was nice Hotel picture color is different in makemy trip, i don’t know the reason. Room nearness was average,, not upto the cost.
Room: Majesty
Shenbaga Hotel & Convention Centre
Thank you for sharing your feedback, Prasanna. We're glad you enjoyed the breakfast—it's one of the highlights we aim to get right. We appreciate your comments about the room and photo discrepancies; we'll look into the image representation to ensure better accuracy. Your input helps us improve, and we hope to offer you a more satisfying experience next time. Warm Regards, Front Office Manager.
average hotel
hotel location is ok. maintenance is not good. food is not so great. they need to improve lot of things.
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Tue Sep 09 08:54:15 IST 2025
Dear Ms. Anuhya Kotamareddi, Thank you for sharing your feedback and for choosing to stay with us. We’re glad to know that you found the location convenient, and we truly appreciate your honest comments regarding maintenance and food quality. Your observations are important to us, and we’ve shared them with the respective teams to ensure improvements are made where needed. We’re committed to enhancing our guest experience and hope to have the opportunity to welcome you again with noticeable upgrades. Warm regards, Front Office Manager
Average Stay
I ordered a Tandoori (half plate). Unfortunately, the taste was not satisfactory. It had an unpleasant smell, and the quality did not seem to match the price charged. I wanted to bring this to your attention so that necessary steps can be taken to improve the quality.
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Tue Sep 09 08:52:17 IST 2025
Dear Mr. Shoukat Ali, Thank you for sharing your feedback and bringing this to our attention. We’re truly sorry to hear that the Tandoori dish did not meet your expectations. Your comments regarding taste and quality have been shared with our culinary team for immediate review, and we will take corrective steps to ensure such concerns are addressed moving forward. We appreciate your honesty and the opportunity to improve. We hope to welcome you again and provide a more satisfying dining experience. Warm Regards, Front Office Manager
Good stay for location like Pondy
Good stay with nice breakfast options and restaurant menu. The cleanliness and the staff are too good.
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Aug 28 12:29:41 IST 2025
Dear Guest, Thank you for your kind words and thoughtful feedback! We’re thrilled to hear that you enjoyed your stay, especially our breakfast offerings and restaurant menu. It’s wonderful to know that our cleanliness standards and team hospitality made a positive impression on you. Your appreciation truly motivates us to keep delivering memorable experiences. We look forward to welcoming you back soon! Warm regards, Front office Manager
Good Stay
Room, housekeeping & restaurant was good….ample parking space…
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Aug 28 12:30:45 IST 2025
Dear Guest, Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed the comfort of your room, the attentive housekeeping, and our restaurant offerings. It’s also great to know that our ample parking space added to your convenience. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay. Warm regards, Front Office Manager
Best experience
Excellent in all aspects Location food ambiences reception housekeeping,All we enjoyed the stay a lot
Room: Majesty Mezzo
Shenbaga Hotel & Convention Centre
Dear Guest, Thank you so much for your wonderful feedback! We’re truly delighted to know that you enjoyed every aspect of your stay—from our location and food to the ambience, reception, and housekeeping. Your kind words are a great encouragement to our team, who strive to create memorable experiences for all our guests. It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Front office Manager ( John)
Average Stay
The food is not upto the quality expected. Room's furnitures are old and the beddings needs to be changed as even after was I see stain marks. For the rating it has to be a better quality of hotel accomodation
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear Guest, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations. We take your comments seriously and regret the inconvenience caused by the condition of the room furnishings and bedding. Please be assured that we are reviewing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. Your observations about food quality have also been shared with our culinary team for necessary action. We understand that our guests expect a high standard of accommodation, and we’re committed to delivering just that. We appreciate your candid review—it helps us improve and serve you better in the future. We hope to have the opportunity to welcome you again with a more refined experience. Warm regards, Front office Manager ( John )
pleasant stay
Very good ambience and service. Food is great. Nearer to all places of the town. Room is very spacious with all required amenities
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:43:20 IST 2025
Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Excellent Stay
Location about 1 km from the French White Town.. so good .. food was excellent all through .. .. considering the proximity to the promenade beach and white town a paid shuttle service would be welcome
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:43:38 IST 2025
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Terrible Stay
Food , location was good but room had lot of noise very disturbing could not sleep properly . Even after several times of reminding to Manager he did not fix .This is very bad experience
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear N. Sundaresan, Thank you for taking the time to share your experience with us. We're glad to hear that you appreciated our food and the convenient location. However, we're truly sorry for the discomfort caused by the room noise and for the inconvenience of your concerns not being addressed despite multiple reminders. This is certainly not the level of service we aim to provide, and we sincerely apologize for falling short. Your feedback has been shared with our management team, and we’re taking immediate steps to ensure better responsiveness and room comfort for future guests. We appreciate your valuable input—it helps us improve and serve you better. We hope you’ll consider giving us another chance to make it right. Regards, John ( Front Office Manager)
Room 316 fond memories
Manager, Christopher was very kind and attended us and made our stay comfortable. He is an asset to your organization. Thanks 🙏
Room: Majesty
Shenbaga Hotel & Convention Centre
Dear Guest, Thank you for your warm feedback. We're thrilled to hear that Christopher made such a positive impact on your stay. His dedication to guest satisfaction truly embodies our commitment to hospitality, and we’re proud to have him as part of our team. Your kind words will be shared with him and the entire staff—it’s recognition like this that keeps us motivated. We look forward to welcoming you back soon for another comfortable and memorable stay. Regards, John ( Front Office Manager)
lovely property at a Great location
Property is very good and location is excellent. Property breakfast was really good with good spread. Very neat clean, no odour, swimming pool is well maintained but they charge for jacuzzi.
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:43:58 IST 2025
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Excellent Stay
This is my 3rd time I booked shenbaga to stay in pondicherry, I think this is best hotel in pondicherry, rooms, washrooms are very clean, morning breakfast was also good ,lots of options were there
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:44:12 IST 2025
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Not good as expected
Food amenities and services are not good as expected. staff was not responding as expected from hotels Services...
Room: Majesty
Shenbaga Hotel & Convention Centre has replied on Mon Jul 21 09:27:28 IST 2025
Dear Atul Aggarwal, Thank you for taking the time to share your experience. We're truly sorry to hear that the food amenities and service did not meet your expectations. Guest satisfaction is a top priority for us, and it’s disappointing to learn that we fell short during your visit. We sincerely apologize for the lack of responsiveness from our staff and any inconvenience caused. Your feedback has been shared with our team to help improve both our hospitality and the quality of services we offer. We value your comments and hope to have the opportunity to welcome you again, with a more attentive and satisfying experience. Regards, John ( Front Office Manager)
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