Shenbaga Hotel & Convention Centre

Shenbaga Hotel & Convention Centre

Dear Mr. Anirudh Bhooma Kannan, We apologize for the inconvenience caused during check-in, particularly with luggage assistance, and for the disappointment regarding our hospitality and pricing. Your comments are extremely valuable to us, and we will be reviewing our service standards with the team to ensure improvements are made. We are glad to know that you found the room spacious, and we truly appreciate you highlighting this positive aspect. Please be assured that we are committed to enhancing our guest experience, and your feedback will help us address the areas that need attention. We hope you will give us another opportunity to serve you better in the future. Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Sat Nov 08 17:47:39 IST 2025

Dear Premkumar Mani, Thank you so much for your wonderful review and perfect ratings across the board! We're delighted to hear that you had an excellent stay and appreciated our location, facilities, and cleanliness. Your kind words about our team being welcoming and nice truly mean a lot to us. It was a pleasure hosting you, and we look forward to welcoming you back for another memorable experience. Warm regards, FRONT OFFICE MANAGER

Shenbaga Hotel & Convention Centre has replied on Sat Nov 01 14:17:56 IST 2025

Dear Siddharth Patel, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent stay and enjoyed our service, food, and well-maintained rooms. It’s wonderful to know that our team’s cooperation and hospitality made a positive impression. Your kind words and rating mean a lot to us, and we’re glad we could offer great value within your budget. Looking forward to welcoming you back soon! Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Sat Nov 01 14:19:52 IST 2025

Dear Rasandeep Singh, Thank you for sharing your experience with us. We're delighted to hear that you and your family had a comfortable stay and enjoyed our location, rooftop swimming pool, and breakfast offerings. It’s great to know that the extra roll bed added to your convenience. We’ve noted your feedback regarding the dinner menu and taste, and will share it with our culinary team for improvement. Your insights are truly appreciated and help us enhance our services. Looking forward to welcoming you again for an even better experience! Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Wed Oct 15 12:44:21 IST 2025

Thank you, Mr. Varadhan, for your generous rating and kind words! We're honored to be considered Pondicherry's finest and thrilled that your stay was excellent. We appreciate your feedback regarding the bar service and will certainly look into it to ensure every aspect of our hospitality meets the highest standards. We look forward to welcoming you back for another memorable experience. Warm Regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Wed Oct 08 11:18:25 IST 2025

Dear Mr. Sandeep Prabhakar Shirol, Thank you for your review and for choosing to stay with us. We're glad to hear that you found the rooms spacious and appreciated our convenient location. We’ve noted your feedback regarding the food options and will certainly look into enhancing our menu to better suit our guests’ preferences. Your insights are valuable in helping us improve. We hope to welcome you back again soon for an even more satisfying experience. Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre

Dear Mr. Vijay Singh, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. Upon reviewing your booking details, we noted that the ages of the children were mentioned as 16 and 11 years, and the reservation was made for a standard Majesty Room. As this room type is designed for a smaller occupancy, it can feel quite congested for four guests. Additional bedding is provided upon request, and we regret if this was not communicated clearly during your stay. Regarding amenities such as toothbrushes and shaving kits, these are available on request for extra guests, and we apologize if this process caused any inconvenience. We're especially sorry about the blanket issue—this appears to have been a miscommunication, and we will ensure such lapses do not recur. Your comments about the restaurant odor and hygiene have been taken seriously. We will conduct a thorough inquiry and take corrective measures to ensure a pleasant and hygienic dining experience for all our guests. We appreciate your feedback and sincerely regret the discomfort caused. Your concerns will help us improve our services moving forward. Front Office Manager.

Shenbaga Hotel & Convention Centre

Dear Mr. Tousif Ahmed, Thank you for your glowing review and for choosing to stay with us. We're delighted to hear that your experience was excellent and that our location, room quality, cleanliness, and food met your expectations. It’s especially rewarding to know you were referred by a friend—word of mouth is the highest compliment we can receive. We’re thrilled that our service and maintenance contributed to a memorable stay. We look forward to welcoming you back again soon! Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre

Dear Mr. Gurani, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations and that you found the property and amenities lacking. We understand how important comfort and value are, and we regret that we fell short in these areas during your visit. We appreciate your kind words about our staff — it's encouraging to know they were helpful throughout your stay. Your comments have been shared with our management team, and we are actively working on upgrading our facilities to better serve our guests. We hope you’ll consider giving us another opportunity in the future to provide a more satisfying experience. Warm regards, Front Office manager

Shenbaga Hotel & Convention Centre has replied on Sat Oct 04 17:24:23 IST 2025

Dear Mr. Senthil Kumar Kalimuthu, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Regarding your concern about the frosted window glass, we understand your disappointment. One of our team members did attend to your request and cleaned the glass on the same day, despite the heavy rainfall. Please note that rooms with scenic views are subject to availability, and while we do our best to accommodate such preferences, it may not always be possible during peak occupancy. We regret the inconvenience caused by the shower and TV remote, and appreciate your patience while our staff resolved the issue. Your comments about the AC have been noted and will be reviewed by our maintenance team. On a positive note, we’re glad you enjoyed the breakfast and found the parking facilities convenient. Your feedback is valuable to us, and we’re committed to improving our services for a better guest experience in the future. Warm regards, Front office Manager

Shenbaga Hotel & Convention Centre

Thank you for sharing your feedback, Prasanna. We're glad you enjoyed the breakfast—it's one of the highlights we aim to get right. We appreciate your comments about the room and photo discrepancies; we'll look into the image representation to ensure better accuracy. Your input helps us improve, and we hope to offer you a more satisfying experience next time. Warm Regards, Front Office Manager.

Shenbaga Hotel & Convention Centre has replied on Tue Sep 09 08:54:15 IST 2025

Dear Ms. Anuhya Kotamareddi, Thank you for sharing your feedback and for choosing to stay with us. We’re glad to know that you found the location convenient, and we truly appreciate your honest comments regarding maintenance and food quality. Your observations are important to us, and we’ve shared them with the respective teams to ensure improvements are made where needed. We’re committed to enhancing our guest experience and hope to have the opportunity to welcome you again with noticeable upgrades. Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Tue Sep 09 08:52:17 IST 2025

Dear Mr. Shoukat Ali, Thank you for sharing your feedback and bringing this to our attention. We’re truly sorry to hear that the Tandoori dish did not meet your expectations. Your comments regarding taste and quality have been shared with our culinary team for immediate review, and we will take corrective steps to ensure such concerns are addressed moving forward. We appreciate your honesty and the opportunity to improve. We hope to welcome you again and provide a more satisfying dining experience. Warm Regards, Front Office Manager

Shenbaga Hotel & Convention Centre has replied on Thu Aug 28 12:29:41 IST 2025

Dear Guest, Thank you for your kind words and thoughtful feedback! We’re thrilled to hear that you enjoyed your stay, especially our breakfast offerings and restaurant menu. It’s wonderful to know that our cleanliness standards and team hospitality made a positive impression on you. Your appreciation truly motivates us to keep delivering memorable experiences. We look forward to welcoming you back soon! Warm regards, Front office Manager

Shenbaga Hotel & Convention Centre has replied on Thu Aug 28 12:30:45 IST 2025

Dear Guest, Thank you for taking the time to share your experience! We’re delighted to hear that you enjoyed the comfort of your room, the attentive housekeeping, and our restaurant offerings. It’s also great to know that our ample parking space added to your convenience. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay. Warm regards, Front Office Manager

Shenbaga Hotel & Convention Centre

Dear Guest, Thank you so much for your wonderful feedback! We’re truly delighted to know that you enjoyed every aspect of your stay—from our location and food to the ambience, reception, and housekeeping. Your kind words are a great encouragement to our team, who strive to create memorable experiences for all our guests. It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Front office Manager ( John)

Shenbaga Hotel & Convention Centre

Dear Guest, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet expectations. We take your comments seriously and regret the inconvenience caused by the condition of the room furnishings and bedding. Please be assured that we are reviewing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. Your observations about food quality have also been shared with our culinary team for necessary action. We understand that our guests expect a high standard of accommodation, and we’re committed to delivering just that. We appreciate your candid review—it helps us improve and serve you better in the future. We hope to have the opportunity to welcome you again with a more refined experience. Warm regards, Front office Manager ( John )

Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:43:20 IST 2025

Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

Shenbaga Hotel & Convention Centre has replied on Thu Jul 17 09:43:38 IST 2025

Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!