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Review Of Residency Sarovar Portico0123401234

Malad, Mumbai | 1.8 km drive to Goregaon Railway Station

    User Rating & Reviews

    • everyone
    • women
    • group
    • couple
    • solo
    • business
    • family
    4.0
    Very Good

    1515 Ratings

    excellent
    36%
    very good
    35%
    average
    15%
    poor
    9%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 5
    • 3
    • 5
    • 4
    • 3
    • 5
    • 2
    • 3

    Rating Categories

    • Hospitality4.1
    • Facilities3.8
    • Food3.8
    • Room4.0
    • Cleanliness4.3
    • Value For Money3.8
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    Reviews Summary

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    This property boasts a strategic location near film city, making it convenient for both leisure and business travelers. Guests appreciate the courteous and professional staff, as well as the clean and spacious rooms. The breakfast spread is generally well-received, although some found it limited. While most reviews highlight the helpfulness of the staff, there's a common note mentioning room sizes being compact. Overall, the attentive service and good food quality enhance the guest experience.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    priya m.family with 1 kid

    Food - quality great Location - is good . You can get local transport very easily and most shops like medical, food is very near by . Courteous staff .

    Travel Month: Sep 2025

    Room: Superior Room - Queen Bed

    5.0

    Excellent Stay

    pritpal s.solo

    5

    Travel Month: Sep 2025

    Room: Superior Room - Twin Bed

    4.0

    Good Stay

    siddhesh p.couple

    The room and service was good. Room AC was not proper initially but after 1 hour cooling was good. Food was average, chicken was not fresh they are using storage food I believe. Compared to the price the food was not up to the mark.

    Travel Month: Sep 2025

    Room: Day Use Room 11 AM to 05 PM, Check-in and Check-out on same day

    3.0

    Average Stay

    mustafa a.solo

    Overall, a disappointing experience. The food lacked taste and variety, both at breakfast and dinner. The quality did not meet expectations, making the stay less enjoyable. Would not recommend for those looking for good dining or comfort.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Superior Room - Twin Bed

    5.0

    Excellent Stay

    susan k.family with 1 kid

    Good food, complimentary upgraded my family to suits, the entire hotel staff is very helpful and very polite. At the time of checkout they gave us complimentary sweet box. We thoroughly enjoyed our stay.

    Travel Month: Sep 2025

    Room: Superior Room - Twin Bed

    2.0

    The room size is very confined.

    sardar s.business

    room size very confined and Bed size not as per standard.AC also not working . No provision of celling fan ,On the demond taxi was not available.

    Travel Month: Sep 2025

    Room: Superior Room - Twin Bed

    5.0

    Excellent Stay

    neeraj c.

    Wonderful hotel. Located at a central place. Excellent service. Good quality food, nice behaviour of staff. Overall a satisfactory experience.

    Travel Month: Sep 2025

    Room: Deluxe Room - Queen Bed

    5.0

    Excellent Stay

    aayush s.

    Stay was good and comfortable Although no towels were kept which was not appreciable

    Travel Month: Sep 2025

    Room: Day Use Room 11 AM to 05 PM, Check-in and Check-out on same day

    4.0

    Good Stay

    pavan k.solo

    Everything was good except the TV remotes were not working I couldn't see all 2 days

    Travel Month: Aug 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Fri Sep 05 15:30:40 IST 2025

    Dear Pavan Kumar, We appreciate you taking the time to leave a review and bring this issue to our attention. It's concerning to hear that the TV remotes in your room were not fully functional during your stay. This is certainly not the standard of service we strive to provide. Ensuring a comfortable and enjoyable stay for our guests is our priority, so we regret to hear that this part of your experience did not meet expectations. Our maintenance team is already looking into this matter, and this should be rectified as a matter of urgency for future guests. In the future, we would encourage you to let our team know about any issues during your stay. Our front desk is staffed 24/7 and they would have been more than happy to assist you, even if it meant swapping out your remote or checking the TV personally. We value your feedback greatly, and we hope to see you again in the future. Warm Regards, Dhananjay Vishwakarma. Hotel Manager

    5.0

    Excellent Property

    sanjoth l.business

    Stay was good and the services was excellent the staff there is courteous and very proffesional, good for corporate stays.

    Travel Month: Aug 2025

    Room: Superior Room - Queen Bed

    • user photos
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    Residency Sarovar Portico has replied on Fri Sep 05 15:29:02 IST 2025

    Dear sanjoth lakshman, We're thrilled to hear that you had a wonderful experience during your stay with us. It is incredibly rewarding for our team to know that their efforts to provide professional, courteous service has not gone unnoticed. Your comments will undoubtedly motivate them to continue delivering exceptional service. We work hard to make our hotel an ideal choice for corporate stays and your positive review affirms that we are succeeding in this endeavor. We hope that we will get another opportunity to impress you even further in the future. Do share your experience with your friends and colleagues. It was a pleasure to have you stay with us and we look forward to your next visit. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    5.0

    Cosy, cleanand Hygienic

    patel r.business

    The staff is Courteous, Rooms are Very clean and neat with very Good Hygiene... Food is Good.... The location is a little Odd on Map...near the Main Road... My suggestion to Put Hoarding on Stree side Gate and a security Cabin to guide customers to guide Main Entrance. I recommend this Hotel to Family and Individuals who are looking for cosy and Hygienic stay....

    Travel Month: Aug 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Wed Aug 27 00:29:16 IST 2025

    Dear Mr. Rupesh Kumar, Glad you enjoyed your stay! We value your suggestion for better signage and will act on it. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    3.0

    I expected a better service!

    rashmi r.family

    1. Location Entrance not nice; but convenient 2. Food was good 3. Services to be improved. 4. The TV and Remotes was too bad to operate. The remote never worked; had to call the technician twice 5. Few channels not connected. 6. The small desk was cluttered with too many advertisements stands. 7. Room service was done, but no towels provided. 8. You need to be very careful about your personal belongings in the room. Pls keep it locked or under locker!

    Travel Month: Aug 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Wed Aug 27 00:29:26 IST 2025

    Dear Rashmi Ranjan Raj, Acknowledged. We're working to improve service, TV operation, room cleaning, and safety measures. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    5.0

    Excellent Stay

    manoj b.family with 1 kid

    Got upgraded to a fantastic 2 bedroom Suite by the property and had an extremely comfortable stay. Breakfast was OK and has scope for improvement but really enjoyed my stay overall.

    Travel Month: Aug 2025

    Room: Deluxe Room - Queen Bed

    Residency Sarovar Portico has replied on Wed Aug 27 00:29:36 IST 2025

    Dear MANOJ BHARATHI, Glad you enjoyed your stay! We appreciate your feedback on breakfast, and will work to improve it. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    1.0

    rooms are very small, restaurant is. not good.not very ambient, thank you..

    sandeep t.solo

    rooms are very small, restaurant is. not good.not very ambient, thank you.. please improve your service

    Travel Month: Jul 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Wed Aug 27 00:29:45 IST 2025

    Dear Sandeep Tyagi, We value your input and will certainly strive to enhance our services. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    5.0

    Feedback

    pooja r.family

    Property well maintained staff reception courteous hospitable location good amenities housekeeping clean and hygenic breakfast good south indian idli excellent .Check in check out well handled .short stay first time will visit again .Uniforms of all staff neat and clean.Overall comfortable and value for money

    Travel Month: Jul 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Mon Jul 28 17:15:04 IST 2025

    Dear Pooja Rao, Great to hear you enjoyed your stay! We're thrilled you found value for your money. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    3.0

    little Sad experience.

    malhar d.solo

    I am quite regular for this property. It is good clean and neat property. The only problem with this property every time u ask for smoking room, it’s unavailable. This time same issue happened. They alway say you need to book the room for at least 3 nights... which i did. Secondly the room which I was allotted what’s not the mark. First the orientation, send only AC not working properly. On of the AC in room was dripping water. In an all slightly sad experience. And lastly the check-in experience should be much better.

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Room - Twin Bed

    5.0

    Excellent Stay

    kartik c.couple

    very good decent staff very copreting staff

    Travel Month: Jul 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Fri Jul 18 23:49:38 IST 2025

    Dear Kartik Choudhary, Glad your experience with our staff was positive! We aim to continue this level of service. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    4.0

    Good Stay

    sahib k.business

    Had a comfortable stay. The twin beds and room is a bit small for two people. Overall, it was clean and comfortable. Nice property, overall!

    Travel Month: Jul 2025

    Room: Deluxe Room - Twin Bed

    1.0

    Terrible Stay

    viral t.

    My I phone got stolen during room cleaning

    Travel Month: Jul 2025

    Room: Superior Room - Queen Bed

    Residency Sarovar Portico has replied on Thu Jul 10 10:15:34 IST 2025

    Dear Mr. Thakkar, Thank you for bringing your concern to our attention. We take all guest feedback and security matters very seriously. We have thoroughly investigated your report regarding your missing iPhone. Our records, including staff statements and security footage, indicate that there was no misconduct or unauthorized access to your room during the cleaning process. Room was cleaned in presence of guest and thereafter no one entered into the room. At this time, we have found no evidence to support the claim that the phone was taken by any member of our team and same was informed guest on the day of her check out. We remain committed to assisting you in every way possible. If you wish, we can help you to see the CCTV footage of guest room during her stay. Please feel free to contact me directly if you have further details to share or if there’s any other way we may assist you. Warm Regards, Dhananjay Vishwakarma Hotel Manager

    3.0

    Average Stay

    atul m.

    Room was ok type not maintained much From ac there was water leaking room service was fast over all ok experienced

    Travel Month: May 2025

    Room: Deluxe Room - Twin Bed

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