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Review Of Phamrong Retreat0123401234

Upper Pelling, Pelling | 4 minutes walk to Pelling Shared Jeep Stand

    User Rating & Reviews

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    3.1
    Good

    371 Ratings, 206 Reviews

    excellent
    23%
    very good
    26%
    average
    19%
    poor
    14%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 5
    • 3
    • 3
    • 1
    • 5
    • 3
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness2.9
    • Room3.7
    • Food3.0
    • Hospitality3.2
    • Value For Money2.8
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    Reviews Summary

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    This property is well-located in upper Pelling, offering stunning views of Kanchanjunga. However, many guests reported cleanliness issues, poor maintenance, and inadequate service. The building is old, lacking modern amenities like a lift, and the food quality received mixed reviews. Staff behavior was generally described as polite, but problems with room service and delays were common. While the ambiance and views are appreciated, the overall experience seems to raise concerns about hygiene and management standards.

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    Positive first
    4.0

    Good Stay

    dawa d.couple

    the room was very good and all things were very nice except the tv facility it has not been maintained otherwise the room was too nice and additionally the point was too awesome and the looks seems to be nice.

    Travel Month: Sep 2025

    Room: Standard Basement Room

    3.0

    Average Stay

    nikhil s.group

    The hotel was very dirty no shower in the wash room no geyser is working no water boiler is working

    Travel Month: Aug 2025

    Room: Standard Basement Room

    3.0

    Average Stay

    sumit k.family with 1 kid

    I recently stayed at this hotel and overall had a good experience. The hotel is located in a great area, making it convenient for travel and access to nearby places. The rooms and amenities were up to the mark, and everything else was quite satisfactory. However, the only downside was the food service. The quality of the food needs improvement, and the delivery time was extremely slow — it took nearly 3 hours for the food to be delivered to my room after placing the order. That was definitely disappointing and should be addressed. Other than that, it's a nice place to stay and I would consider coming back if the food service improves.

    Travel Month: May 2025

    Room: Kanchanjungha View Room

    1.0

    Terrible Stay

    karunakar d.

    ITS A OLD PROPERTY.ROOMS ARE WORST.NOT HYGENIC.FOODS ARE VERY BAD.HOTEL LICENCE SHOULD NOT BE RENWED TILL RENOVATION OF THE PROPRTY.HAD A BITTER EXPERIENCE DURING THE STAY.

    Travel Month: May 2025

    Room: Deluxe (View)

    5.0

    Excellent Stay

    manas s.family with 1 kid

    The room was excellent. The location is great. All the staff are well behaved and nice. They allowed me late check out on request.

    Travel Month: May 2025

    Room: Deluxe (View)

    3.0

    Avarage condition...

    samir k.family with 1 kid

    Bed not clean. responding good. ..... propar location. behaviour is good.... price is so high...

    Travel Month: May 2025

    Room: Standard Room

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    1.0

    Terrible Stay

    family with 2 kids

    Worst Hotel. Never going to stay in future. Very bad people and behavior. Room condition is very bad. Neither any facility is having with room.

    Travel Month: May 2025

    Room: Family Room, 4 Bedroom

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    1.0

    Terrible Stay

    goutam p.family

    I had a very unpleasant experience at this hotel. The rooms were extremely dirty, and the bedsheets had patches and a foul smell. To make matters worse, the receptionist and her assistant were very rude and unprofessional. I would not recommend staying here.

    Travel Month: May 2025

    Room: Deluxe (View)

    1.0

    Very bad experience, Smell

    manoj n.family with 4 kids

    बहुत ही बेकार एक्सपीरियंस था होटल में बदबू आ रही थी रेस्टोरेंट भी बिल्कुल खराब था ना टाइम पर खाना दिया और सफाई भी ठीक नहीं थी दीवारों से सीलन आ रही थी लकड़ी स्मेल कर रही थी सांस लेना मुश्किल हो रहा था वाईफाई भी नहीं चल रहा था बार-बार शिकायत करने के बाद भी वाईफाई चलाई नहीं ना फोन कर सकते थे ना फोन रिसीव कर सकते थे

    Travel Month: May 2025

    Room: Standard Room

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    1.0

    Terrible Stay

    jay l.couple

    no wardrobe or any hanger, bathroom window glass was broken ,wifi was not working . food taste was not so good.no lift and they give u room on 3rd or 4th floor

    Travel Month: Apr 2025

    Room: Deluxe (View)

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    2.0

    Poor Stay

    md s.family with 1 kid

    Hotel was not clean. reception service is very bad. staff service is ok as per their experience. they have kept in experienced staffs

    Travel Month: Apr 2025

    Room: Standard Room

    3.0

    Average Stay

    ranjan s.

    The room is good & clean but the washroom window was broken. Also good price is too high compair to tha other restaurant.

    Travel Month: Mar 2025

    Room: Standard Room

    2.0

    poor infrastructure

    group

    The room's flush was broken and when asked for extra glass it wasn't provided. It's view was good and clean bedding.

    Travel Month: Mar 2025

    Room: Super Deluxe Room with Balcony (View)

    5.0

    Staffs behavior is so humble, Staying so nice

    sushanta k.family with 1 kid

    Staffs behavior is so humble and services are very good specially location and food, Kanchenjunga view room is awesome with all the amenities and Ms. Tashi, Ravi and Chandan helped our staying so nice.

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Kanchanjungha View Room

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    4.0

    Good Stay

    suman m.couple

    nice hotel,nice service, location is very good . Size of bed in deluxe room is quite small for two adults . Overall nice.

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Deluxe (View)

    1.0

    Terrible Stay

    sanjoy b.family with 1 kid

    Lock of bathroom was defective. Geyser was not working. Commode not working properly. Food quality horrible. Behaviour of reception is not good at all.

    Travel Month: Mar 2025

    Room: Standard Room

    1.0

    bad room

    group

    very bed hotel not good i don't like this hotel please don't stay this hotel very bad experience

    Travel Month: Jan 2025

    Room: Standard Room

    2.0

    Poor Stay

    abhishek.family

    Just replace the lady sitting as the receptionist. She is very rude, impolite and a very bad human. Bad service for the guests!

    Travel Month: Jan 2025

    Room: Super Deluxe Room with Balcony (View)

    2.0

    Poor Stay

    kaushik d.

    Old furnished room. View of kanchanjhanga is clear.

    Travel Month: Dec 2024

    Room: Deluxe (View)

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    1.0

    Phamrong retreat

    subir b.loyalty-iconfamily

    Worst hotel in my 10 years of travel. No water, no food, no electricity. No food will be delivered on time. Every day you have to behind them for food.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Kanchanjungha View Room

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