Sumitel Pelling

Experience at sumitel pelling is amazing. Location is excellent. All staff members are very cordial and attentive. Food quality is also good. There were some issues in the toilet in room 4003. No exhaust fan and supply of water was not proper.

Excellent service and friendly staff to take care and made my trip memorable. Mountain view from room made dream come true.

support staff services are not good and food is not good in this hotel. we had bad experience here as we had to wait and request,escalate for simple check-in.

The chargeable buffet Breakfast @350 Rs was not worth at all.Either increase the breakfast menu or lessen the price.

found a big cockroach inside my sambhar bowl while having breakfast. paid so much for the experience and the hotel staff were negligent and tried to compensate it with providing me with premium room..

Excellent comfort stay with super clean room and hotel staff thanks to Nima from hotel reception team for providing comfort stay and food was also excellent

Excellent room politest staff and moody amazing food at very reasonable price the rooms are bro very clean and beautiful views

The hotel staff and location is wonderful just one thing is a big turn off which is their breakfast it's horrible don't know why they keeping with that chef . plz don't book package with bfast u shall regret . apart from food all is good. They should work on their bfast quality you would end up having nothing and paying for bfast.

The property location was excellent and well maintained. services are very poor not professional at all. The foods are very bad in taste, tasteless and too much oily.

We had booked a Family Suite since we were a family of 4 adults. On check in we were given a family room which is much smaller and we were told that extra bed would be provided, which meant that 3 adults had to sleep on 1 bed. When we refused to accept the room, the front office started arguing saying that all family rooms are the same. When I showed her the amenities that we were supposed to get in family room she was taken aback. I insisted that I be shown all other family rooms. Reluctantly she agreed and when she opened the room which we had booked, she had no answer to my questions except to allot us our suite. Things did not end there. Till late night we started getting some sounds in our room. When we raised that with the front office, they first said maintenance but when we asked what maintenance late at night they had no answers. Later they said the pipeline comes along the wall where bed is placed and since pumping was going on we have to bear till kitchen is closed. This went on till well past 11pm and started again early morning from around 4 am. Could not get peaceful sleep. Horrible service though location is good.

Good room, clean and nice bathroom, nice food. Good location and view. Good room service. Parking available

My stay at Sumitel Pelling was nothing short of magical. Waking up to the stunning view of the misty hills and the majestic Kanchenjunga from my window was an unforgettable experience. Even during the rainy moments, the atmosphere was serene and soothing, with raindrops gently tapping against the glass while lush greenery unfolded beyond the horizon. The room was cozy and well-designed, with large windows that perfectly framed the natural beauty outside. It felt like nature was right at my doorstep. The tranquility and the breathtaking views made it an ideal place to relax and recharge. If you’re planning a trip to Pelling and want a peaceful stay with postcard-worthy views, I highly recommend Sumitel. It truly offers an experience that captures the magic of the mountains.

I had a very disappointing experience with this hotel due to misleading information and poor integrity. At the time of booking, the hotel clearly advertised a valley view room, which was a key reason I chose this property. However, upon arrival, I was given a room with no valley view at all — it faced the back of the property with no scenic outlook. When I raised the issue with the make my trip and front desk, the staff were unhelpful and dismissive. Despite multiple requests, they neither acknowledged the misrepresentation nor made any effort to resolve the issue. This felt like outright cheating, and it’s unacceptable for any hospitality provider to operate this way. Such dishonesty completely ruined the experience, and I would strongly caution others against booking here based on the descriptions or photos they provide — they are not reliable.

good hotel this price but there is no view in executive room. hotel staff is good and pure veg food option is available.

Nice expreesennce goog stayed up in the garden for a bit of a walk but I think it's a bit of a mess but I think it's a bit

not value for money,stinking room and washroom, floor wet on check in,torn towels provided,cigarette smell was prevalent in corridor 2

We had a fantastic two-night stay at Sumitel, Pelling with my wife and daughter. The staff greeted us warmly and clearly explained hotel facilities like WiFi, restaurant timings, and laundry services. Our room was clean, cozy, and well-equipped, offering a stunning Kanchenjunga view. While comfortable, better storage and a wardrobe would have been helpful. The location is excellent, with shops and eateries within walking distance. The in-house restaurant and bar were convenient. On the first night, the buffet dinner was quite good, and breakfast, though limited, was decent. On the second night, due to fewer guests, we ordered from a set menu with no restrictions and were pleasantly surprised by the large portions! The staff was extremely friendly, and Nischal from the restaurant stood out, going above and beyond to assist us. Overall, we loved our stay and would gladly return if we visit Pelling again!

I stayed at the summit group property earlier,so it was satisfactory but this time very unnatural things happened!

it was a great experience. The room and washroom were clean. There was also a great view of kanchanjunga from the room.

nice rooms and a very beautiful view from the room. the room service was very fast and right on time. I have booked the room with meals so they had a wide spread of food options both breakfast and dinner. everyone at the front desk was very polite. I would definitely recommend this place if you are visiting pelling.