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Review Of Paulson Park

Ernakulam South, Cochin | 3 minutes walk to Ernakulam South Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    310 Ratings, 166 Reviews

    excellent
    23%
    very good
    29%
    average
    24%
    poor
    15%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 4
    • 2
    • 3
    • 3
    • 3
    • 4
    • 3
    • 4

    Rating Categories

    • Location4.1
    • Cleanliness3.2
    • Room3.1
    • Food3.5
    • Hospitality3.0
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has a fantastic location, being just a short walk from Ernakulam South Railway Station and the Metro. Guests appreciate the courteous staff and the prompt service. However, some reviews mention issues with cleanliness in the rooms and bathrooms, along with the need for better maintenance. Food quality received mixed feedback, with some enjoying it while others found it lacking.

    Sort by:

    Positive first
    2.0

    Bad experience

    kirankumar m.group

    Property and food was good but the service was bad. The receptionist was not welcoming and seemed arrogant. Better to have avoid such hotels with no hospitality.

    Travel Month: Nov 2025

    Room: Non AC Standard Room

    3.0

    Average Stay

    nithin d.solo

    Perfectly located. Center of the city. Facilities and the amenities are only average.

    Travel Month: Nov 2025

    Room: Non AC Standard Room

    3.0

    Average Stay

    dhanesh k.business

    The hotel is near the Railway station so it is easy to access.Rooms look like old property.Metro station also near

    Travel Month: Nov 2025 (3-Night Stay)

    Room: Deluxe Room A C

    3.0

    Average Stay

    nithin d.solo

    Booked for two nights first and added one night. No cleaning on the room and not provided water and other additional room amenities.

    Travel Month: Nov 2025

    Room: Non AC Standard Room

    1.0

    very poor cleanliness

    nikil t.family with 2 kids

    The hotel’s cleanliness was unacceptable. The bed sheets and pillows were clearly not washed, and the room felt so dirty that we didn’t even want to touch anything. Very disappointed

    Travel Month: Nov 2025

    Room: Deluxe Room A C

    4.0

    Good Stay

    anulal k.couple

    cleanliness, comfortable rooms, excellent staff, great locations, and good value for money. especially restorent food is amazing

    Travel Month: Nov 2025

    Room: Non AC Standard Room

    3.0

    Not good neither bad

    gopakumar b.family with 1 kid

    No help for carrying baggages, toilet is unhygienic, location is good because nearest to metro and railway station, front office staff is friendly, room was good, bed, towel, chair are perfectly arranged, no hot water, water is very bad quality, complimentary drinking water is unbranded.

    Travel Month: Nov 2025

    Room: Non AC Standard Room

    5.0

    Good place to stay

    pavan y.family with 2 kids

    hotel is good , Evething in Hotel are upto the mark, staff is co-operative , Receptionist also given proper Information.

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Rating

    shubham d.family

    Wash room are not appropriate and windows outside is very dirty. Else things are okay................

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    3.0

    Average Stay

    tirthraj g.group

    Good an between average no proper attention to guest, restaurant was so poor an we had lot of language problem to interact with hotel staff

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    5.0

    Excellent Stay

    nithin d.solo

    The property is situated on the center location and easy to access. The room is spacious and the facilities in the room are also good. But comparing the bathroom the amenities look very old.

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    5.0

    Excellent Stay

    anto v.solo

    I like the property and rate was ur given

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    4.0

    Good service and ambience

    dhanoob p.family with 2 kids

    Our stay was fantastic. Room: The room was spotless, spacious, and comfortable, with crisp bed sheets and modern amenities.

    Travel Month: Oct 2025

    Room: Deluxe Room A C|Non AC Standard Room

    • user photos
    2.0

    Poor Stay

    vaibhav m.solo

    It was a very bad experience. No one was picking up the phone on time. There was no hot water available in the room. The room smelled very bad.

    Travel Month: Oct 2025

    Room: Deluxe Room A C

    4.0

    Good Stay

    sarfraz a.

    Experience was good,,food was not available

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    2.0

    Poor Stay

    rezaur r.group

    It is good from outside but rooms are not that much good as expected.Also maintenance is also not that much.

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    5.0

    Comfortable stay

    s.family

    Stay was comfortable and the food was delicious. Room was neatly maintained except for the slight issues with bathroom doors

    Travel Month: Oct 2025

    Room: Non AC Standard Room

    5.0

    Excellent Stay

    anupama j.solo

    The hotel room was clean and comfortable with excellent facilities. The food was delicious, well presented, and offered variety. Overall, a pleasant stay with great service and hospitality

    Travel Month: Sep 2025

    Room: Deluxe Room A C

    5.0

    Excellent Stay

    amol.solo

    Paulson Park Hotel is a great stay with clean, comfortable rooms and friendly staff. Conveniently located near Ernakulam Metro and Ernakulam South Railway Station, with easy access to local attractions. Highly recommended for a relaxing stay!

    Travel Month: Sep 2025

    Room: Non AC Standard Room

    • user photos
    • user photos
    • user photos
    3.0

    Average Stay

    abith k.family

    Rooms very clean and neat. But fan was very slow to much hot in the room. Room Service are excellent

    Travel Month: Sep 2025

    Room: Non AC Standard Room

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