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Review Of Super Hotel O Diamond In

Kakkanad, Cochin

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    115 Ratings, 65 Reviews

    excellent
    38%
    very good
    19%
    average
    11%
    poor
    10%
    bad
    22%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 4
    • 4
    • 4
    • 5
    • 2
    • 4
    • 4
    • 5

    Rating Categories

    • Location3.5
    • Cleanliness4.1
    • Room4.7
    • Food2.7
    • Hospitality4.1
    • Value For Money4.1
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property has some highlights like value for money, clean rooms, and friendly staff that many appreciate. However, there are concerns about poor housekeeping and issues with breakfast not being provided as promised. Additionally, several guests faced difficulties with check-in and rude service, making for an unsatisfactory experience.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    aswin r.group

    it is not like the picture shown by the owner it smell disgusting the amenities not working ac and water heaters are totally not working worst room service they arent even changing the bed cover they are using the same bed cover you can see the stains in bed worst room in cochi

    Travel Month: Jul 2025

    Room: Classic

    2.0

    Breakfast was not provided

    jahad b.business

    No breakfast, bathroom door was broken. Not at all satisfactory. Will not recommend this to anyone.

    Travel Month: Aug 2023

    Room: Classic

    2.0

    Price and food

    jones a.solo

    I paid extra 100 rupees and i didn't get breakfast there in your makemytrip app their is food included for my payment but u didn't give me breakfast and i paid extra 100 rupees also

    Travel Month: Aug 2023

    Room: Classic

    2.0

    Room ok but response not good

    mathanraj g.couple

    Breakfast mentioned in my ticket but not provide to mee, room ok but not good responce, poor communication

    Travel Month: Jul 2023

    Room: Classic

    1.0

    Terrible experience, when i reached to the hotel they rejected my booking.

    sreenath e.business

    Very bad. This is not acceptable any more. They are rude to the customers. They are not accepting the booking and they said theres no booking for me, and this is basically they are not interested with makemytrip offer.

    Travel Month: May 2023

    Room: Classic

    Super Hotel O Diamond In has replied on Wed May 31 16:23:17 IST 2023

    We are extremely sorry to hear about this, Guest! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Divya

    1.0

    Terrible Stay

    aravind r.

    I didn't stay at the hotel when i got a discount from make my trip i booked the and at time ok check in the receptionist told me that they won't allow me to stay at the hotel @ the offer price, i spoke with your support team and they did refund. I total satisfied with make my trip support and all, but the hotel was too horrible

    Travel Month: Mar 2023

    Room: Classic

    1.0

    Worst service

    ashika v.couple

    The customer service were so bad and the room were charged more than we paid the asked for extra money and disturbs us so much in the late night rooms we’re also unhygienic

    Travel Month: Jan 2023 (3-Night Stay)

    Room: Classic

    1.0

    checkin denied

    prajith p.business

    i have booked this hotel. we reached there at 12 am night after 7 hours drive. inbetween we called to property and confirmed booking. when we reached there, they denied checkin and asked more money to allow check in.even same issue were facing some couples came from karnataka. they did not allow checkin so we left from there and taken room in another good hotel. this property is at outskirts of kakkanad and the staff behavoiur also very rude. Better take some other good hotel

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Hotel denied checkin

    harikrishnan k.family

    Hotel denied checkin n we spend our whole night in car. Defiantly not the issue with hotel n all credits goes to makemytrip

    Travel Month: Jan 2023

    Room: Classic

    1.0

    They ask for huge extra money

    mohammad s.solo

    Don't book this hotel by seeing the low price. When you reach there they will ask for extra 3x of the original price you paid. They will say they can't provide the room for price. The location is very remotely situated and reaching there is very difficult. I have booked different hotels. I never had this type of incident before.

    Travel Month: Dec 2022

    Room: Classic

    3.0

    the housekeeping was so poor

    maria t.couple

    The rooms are not well maintained and the housekeeping is so poor . Bedsheets are not cleaned and they re use the same without washing after one use

    Travel Month: Dec 2022

    Room: Classic

    1.0

    My check in got denied

    anwar s.group

    When i went to hotel, the hotelier was very rude and denied my checking saying they are not taking any booking from make my trip. Never book this hotel. The area which the hotel situated is also very terrible.

    Travel Month: Dec 2022

    Room: Classic

    2.0

    Poor Stay

    jishnu s.

    An additional amount was asked to pay at the hotel. When said no they refuse to give the rooms at the online booked rates. Additional gst amount of 12% of total booking charge was also asked to pay at hotel. It was terrible experience when reached the hotel at night with family.

    Travel Month: Dec 2022

    Room: Classic

    4.0

    Good Stay

    jinu r.

    Overall stay was good and comfortable, front office staffs were so friendly and cooperative. Location was nice to stay. However, minimal renewation needed to upgrade for stay.

    Travel Month: Dec 2022

    Room: Classic

    4.0

    Staff

    rohin v.couple

    Staff was professional and provided good service

    Travel Month: Sep 2022 (4-Night Stay)

    Room: Classic

    3.0

    Avarege

    akhilkumar a.couple

    Toilet facility poor, ac not cooling,

    Travel Month: Sep 2022

    Room: Classic

    4.0

    good stay👌

    rahul r.group

    hotel in peaceful area.. clean and hygiene rooms only problem is no restaurants available near by

    Travel Month: Sep 2022

    Room: Classic

    4.0

    Stay was good

    mohammed i.loyalty-iconcouple

    Rooms was good. But service wasn’t so good

    Travel Month: Aug 2022

    Room: Classic

    1.0

    Terrible Stay

    asha s.family

    Terrible experience unhygienic toilets

    Travel Month: Jun 2022

    Room: Classic

    4.0

    Okay.

    manu j.solo

    Happy with the stay.

    Travel Month: Jun 2022

    Room: Classic

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