I stayed at this hotel in Mussoorie with my family, including two young kids, and it was a nightmare from the beginning. Due to heavy rain, we were delayed and reached the hotel around 11:30 PM. I had informed the hotel well in advance about the delay.
When we arrived, we simply requested 15–20 minutes to step out and grab some food since they were not serving anything at that hour. Shockingly, they started arguing and insisted that once we check-in, we wouldn’t be allowed to step out at all. We spent 30 minutes just trying to explain our situation, but they were completely unreasonable and rude.
To make matters worse, the people actually running the hotel were not even present – the operations are handled from Delhi, and only the owner’s parents were at the property. The father connected me to his son on the phone, who assured me that we could find another hotel and that our booking amount would be refunded.
But this turned out to be another lie. After forcing us to find another hotel at midnight with kids in tow, they later flat-out refused to refund our money. Totally unprofessional, misleading, and dishonest behavior.
Avoid this hotel at all costs – they are not trustworthy and will leave you stranded without any support.
Nature's Fold | Mall Road
Hi Mr. Kulbir,
I hope your have written this about Nature’s Fold only. If it is about us then let me tell you we do not have anyone in Delhi to handle the operations and the family stays at the property it self, the actual comments speaks about that.
Our last check in time is 10 PM, which is clearly mentioned on the site. There was no rain on that particular day. Also, you missed mentioning about the dog that you had with you and you did not wanted to go and get food for your family as far as I remember you mentioned that you have stopped on the way in Dehradun to have dinner and that was the reason for you to get late we were still happy to give you the check-in , but later on you mention that you have to step out again to go and grab your pet, which is not allowed at the property. A false information like this is not right and not for anyone to put such messages.
Next time when you’re travelling, please read carefully the terms and conditions mentioned on the site, and we do not have the intention for all our guest to have any kind of problems. We also have other guest at the property for which we have to take care and ensure that they are not bothered.