We booked 2 rooms,one in first floor was good and the other in second floor was average,but we paid the same amount for both.but the thing is,the next day,ie on 22nd on which shooting happened in pehalgam,we called the owner and booked 2 rooms for 2000 each. After 10-15 minutes, they called me back and told about an electrical and sewage issue and cancelled the booking.its clear that only after my call he actually knew about the news happened in pehalgam and thought of selling the room for much bigger amount because of the inflow of tourists from pehalgam to Srinagar.this hurt us a lot.during such situations,they should have helped us.😒
Mountain Breeze has replied on Wed Apr 30 08:40:05 IST 2025
Here’s a more polished and respectful version of your message that maintains your key points:
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Respected Sir,
I’d like to clarify a few things regarding your recent concerns.
There was indeed an unexpected issue with electricity and water, for which we sincerely apologize. Last night, a family who had been traveling to Pahalgam decided to return midway. They contacted us, concerned especially due to having kids with them. Despite all the challenges, they chose to stay with us because they felt safe and comfortable here. Please note, we did not charge them a single rupee.
I also remember calling you late in the evening to inform you that I had made arrangements for your stay at another property, considering the situation. At that time, you were still in Pahalgam, and reports indicated that there was no traffic movement from the affected area.
Regarding the room: our previous guests had stayed there for five days and gave it a 5-star rating. You and your group were also enjoying your time in that room, even though an alternative room was available on the first floor.
We always strive to offer the best experience, and your comfort and satisfaction are very important to us.