The property is good, BUT, the front desk is pathetic, insensitive and lacks training to do their job adequately.
They made the patient wait till they could call for an autorickshaw while numerous resort cars stood there collecting dust in the moment of need. Then, at the time of checkout, they created a task for us by charging us excess amounts in the check-out bill. We had to re-calculate that with them by standing at the reception for 3 hours because the front desk doesn’t coordinate with the kitchen, or each other. Then, what actually made us further displeased after that was the demeanour of this one particular woman at the front desk, Monica. She was immensely rude, unprofessional, juvenile and inconsiderate in the manner in which she tried to resolve the matter. We insisted on talking to the manager and we were simply told that the manager isn’t available anymore.
It was a horrible end to what was going to be a wonderful stay.