As an MMT Black member and a frequent traveler, I expected a certain standard of hygiene, comfort, and service — especially from a reputed name like Windflower. Unfortunately, our recent stay at Windflower Coorg was nothing short of a nightmare.
The rooms were shockingly maintained — dirty linens, unclean bathrooms, and a general sense of neglect all around. The food bordered on inedible, and our children couldn’t eat anything served at dinner. Heartbreakingly, they went to bed hungry. Breakfast was skipped entirely the next morning, and we checked out a day early — forfeiting the second night of our stay just to get away.
Worse, we had also pre-booked a night at Windflower Mysore, but after this horrendous experience, we chose not to risk another night and booked a different hotel instead — again, at our own cost.
This was not just a case of “expectation vs. reality” — it was a genuine failure on basic standards: cleanliness, food quality, and guest responsibility. Resorts inviting families with children must take these elements seriously.
I hope the Windflower Management takes this feedback with the seriousness it deserves, not just as criticism but as a real opportunity to course-correct. Experiences like this leave a lasting negative impact and damage brand credibility.
The Windflower Resorts & Spa has replied on Mon Oct 06 11:47:55 IST 2025
Dear Mr. Kaushal Jain,
We sincerely apologize for the disappointing experience you had during your recent stay at Windflower Coorg. Your feedback is deeply concerning, and we are truly sorry for the inconvenience caused to you and your family, particularly regarding cleanliness, food quality, and overall service.
Please know that your comments have been shared with our management and operational teams for immediate review and corrective action. Maintaining high standards of hygiene, comfort, and guest satisfaction is our top priority, and we regret that we fell short during your stay.
We genuinely appreciate your detailed feedback, as it highlights areas where we must improve. While we cannot undo your experience, we hope to have the opportunity to restore your trust in the future.
Warm regards,
The Windflower Resorts & Spa Team