Guests appreciate the central location of the property, making it accessible to key spots in Madurai. However, there are recurring complaints about cleanliness, particularly in the rooms and bathrooms, which many found dirty and poorly maintained. The restaurant food received mixed reviews, with some praising the taste but many noting issues with quality and service. The staff, although friendly, sometimes lacked responsiveness, and issues like malfunctioning ACs and mosquito problems detracted from overall comfort. Parking is a positive mention, but many suggest looking elsewhere for better-maintained options.