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Review Of Lemon Tree Hotel Sonamarg0123401234

Sonamarg Market, Sonmarg

    User Rating & Reviews

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    4.3
    Excellent

    140 Ratings, 46 Reviews

    excellent
    53%
    very good
    28%
    average
    14%
    poor
    2%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 5
    • 4
    • 3
    • 3
    • 1
    • 4
    • 3
    • 4

    Rating Categories

    • Location4.1
    • Cleanliness3.8
    • Food3.9
    • Value For Money3.5
    • Facilities4.0
    • Child Friendliness3.6
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    Reviews Summary

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    This property offers an unforgettable experience with stunning views of the Thajiwas Glacier and Sindhi River. Guests rave about the delicious food and exceptional hospitality, with staff going above and beyond, especially in catering to special requests. The rooms are cozy and maintained well, featuring excellent heating. Compliments flow for the cleanliness and the property's picturesque location, perfect for a memorable getaway. With friendly service and a welcoming atmosphere, it’s a hit among visitors!

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    Positive first
    4.0

    Good Stay

    naveed w.family with 1 kid

    Experience was good Enjoyed stay at hotel food quality ambiance of rooms and surrounding areas were awesome. i really liked stay at hotel

    Travel Month: Aug 2025

    Room: Superior King Room

    Lemon Tree Hotel Sonamarg has replied on Tue Aug 26 18:07:04 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    4.0

    courteous staff

    venkatesh m.family

    Property is located at a picturesque place surrounded by mountains. Rooms were neat n clean. Staff was very courteous specially Adil from the restaurant. Even though we left early they provided us with hot breakfast . Only negative point I would say is the rooms don’t have a ceiling fan nor air conditioner. Sometimes when it’s not so cold fan or AC is required

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Tue Aug 19 10:17:32 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    1.0

    very bad experience 😕 😞

    sumit g.group

    Dear Lemon Tree Hotel Management, I recently stayed at your Sonamarg property and feel compelled to share my experience, which was unfortunately extremely disappointing. From the moment I checked in, I encountered several issues with the service and overall hospitality standards. The staff appeared unhelpful and unwilling to assist even with the most basic requests. For instance, I requested a towel which was simply refused without explanation. Additionally, the breakfast buffet, which was supposed to be available until 10:00 AM, had almost no food left by 9:25 AM. There was no staff at the buffet area, and I had to go to the kitchen myself to report the issue. Even then, no action was taken to replenish the items. In-room dining was also subpar – our food arrived cold, which was both unexpected and unappetizing. Our concerns and feedback seemed to be completely ignored by the staff. It felt as though the property is being poorly managed, with no attention given to guest experience or basic hospitality expectations. The overall service, staff attitude, and food quality fell significantly short of what one expects from a reputed hotel chain like Lemon Tree. I hope you will take this feedback seriously and address the concerns raised, not only for future guests but to protect the reputation of your brand. Please acknowledge this email, and I would appreciate a response regarding any corrective measures being taken. Sincerely, sumit grover

    Travel Month: Jul 2025

    Room: Superior Queen Room

    Lemon Tree Hotel Sonamarg has replied on Mon Aug 04 13:06:41 IST 2025

    Dear Sumit, Thank you for sharing your experience at Lemon Tree Hotel, Sonmarg. We sincerely apologize for the disappointing situation you faced during your stay. It’s concerning to hear about the issues with service and food quality, as we strive to provide our guests with a positive experience. Your feedback regarding the staff's responsiveness and the breakfast service is invaluable, and we will certainly look into these matters to ensure improvements are made. We appreciate you bringing these concerns to our attention and hope to better serve you in the future. Best Regards, Hotel Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Situated at an awesome location.

    karan d.group

    This hotel is situated at an awesome location in sonmarg. 5 star room , 5 star food and 5 star service.

    Travel Month: Jun 2025

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Mon Jun 23 02:09:03 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Relaxing stay amidst mountains

    sathya n.family with 2 kids

    The stay was excellent with clean rooms and tasty food !!! The Rooms were spacious and was updraded to superior room for free.

    Travel Month: Apr 2025

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Sat Apr 19 16:01:21 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    arun k.family with 1 kid

    We had a fantastic stay at Lemon Tree, with stunning views, delicious food, and a spotless environment

    Travel Month: Mar 2025

    Room: Superior King Room

    Lemon Tree Hotel Sonamarg has replied on Wed Mar 26 20:49:11 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    avasini b.family with 2 kids

    The hotel was outstanding, The location was also very good I was stayed two days and enjoyed the most for it’s food and hospitality.I recommend all the people to stay at Sonmarg lemon tree and enjoy it’s brilliant picturesque

    Travel Month: Mar 2025

    Room: Deluxe Suite

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    Lemon Tree Hotel Sonamarg has replied on Thu Mar 27 15:47:15 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Stay with a good view and excellent service

    kushagra s.loyalty-iconcouple

    Stay was excellent and with good view. Food and amenities were good and the service was excellent too.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Mon Mar 03 14:41:03 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    4.0

    Great experience

    radhika a.loyalty-iconfamily

    It was an amazing experience. The staff was very helpful. The view was nice from the room. It is a little inside but they provide the vehicle.

    Travel Month: Jan 2025 (3-Night Stay)

    Room: Superior King Room

    Lemon Tree Hotel Sonamarg has replied on Wed Jan 29 20:43:04 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    rangesh s.loyalty-icon

    Lovely place with beautiful scenery and what memories to carry for a new year. Love to stay again in lemon tree. Thanks team.

    Travel Month: Jan 2025

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Thu Jan 23 12:20:56 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    vivek v.loyalty-iconcouple

    I was not able to reach the hotel as due to snowfall the road to sonamarg was blocked by the authorities. I paid rs. 11, 973- for a nights stay in lemontree sonmarg. No refund was given to me by the hotel. It was unfair because i reached halfway but the authorities didn't allow me to reach the hotel. It wasn't my fault. I should be given a full refund. Please mm t take up with the hotel again and get my full refund.

    Travel Month: Jan 2025

    Room: Deluxe Suite

    Lemon Tree Hotel Sonamarg has replied on Wed Jan 22 14:50:55 IST 2025

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. However, we would like to inform you that as per the booking terms, your reservation was non-cancellable. Unfortunately, same-day cancellation requests cannot be accommodated. While we empathize with the challenges you faced due to roadblocks caused by snowfall, we regret that we could not process a refund in this instance. The terms and conditions of the booking are outlined to ensure clarity for all our guests. Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Sonmarg’s lemon tree

    arunesh s.couple

    Awesome stay, awesome location and awesome staff. The snowfall on the valley and the location of the hotel gave a mesmerising experience.

    Travel Month: Dec 2024

    Room: Superior King Room

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    5.0

    Superb experience

    mukesh k.loyalty-iconcouple

    We had one of our most amazing experiences at lemon tree sonmarg. The staff was extremely courteous and warm. The rooms are warm and cozy and well maintained with access to warm water 24x7 in the freezing weather. A big shout out the staff once again.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Superior King Room

    Lemon Tree Hotel Sonamarg has replied on Sun Dec 15 05:00:58 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    alok k.couple

    Location- wow, food - delicious, amenities- average, services- excellent especially mr. Junaid, mr. Aadil malik, mr. Javed

    Travel Month: Dec 2024

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Tue Dec 10 13:44:30 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you back soon. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    2.0

    Horrific stay at lemon tree

    rajeev t.loyalty-iconfamily

    Location is very good. Rooms are too small. They upgraded us to a bigger room, later we realised the room had bad odour coming from bathroom. Food was pathetic, nothing had taste except kahwa. My booking was for too nights, i checked out after one.

    Travel Month: Nov 2024

    Room: Superior King Room

    Lemon Tree Hotel Sonamarg has replied on Tue Dec 03 17:30:35 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. I deeply apologize for the inconvenience caused to you during your stay. I have personally re-briefed all our departmental heads and team members in order to ensure that such a situation is never repeated in the future. I request you to treat this matter in isolation and allow us to make amends. Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    5.0

    Excellent Stay

    maitri k.family

    Best hotel. Everything was good from room to management. I loved the food. Wish could stay more days. It is a great hotel in sonmage

    Travel Month: Nov 2024

    Room: Superior King Room

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    4.0

    Restaurants, safe give was good quality food,

    kamlesh p.loyalty-iconcouple

    Very nice location restaurant staff is very good. Good service. Excellent job. Good food quality,.

    Travel Month: Nov 2024

    Room: Superior King Room

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    5.0

    Hotel review - 5/5

    sohom r.loyalty-iconfamily

    The stay at the said hotel was amazing, the staffs were very kind. We didn’t had to face any issues during our stay at the hotel.

    Travel Month: Nov 2024

    Room: Superior King Room

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    Lemon Tree Hotel Sonamarg has replied on Tue Nov 19 01:39:07 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    4.0

    can be so much better

    varundeep s.loyalty-iconfamily

    Comfortable stay in sonamarg. Hotel needs a better road access and seems like a franchise owned hotel rather than a than a corporate run lemon tree hotel. Food is ok and should do better at this price point.

    Travel Month: Nov 2024

    Room: Deluxe Suite

    Lemon Tree Hotel Sonamarg has replied on Tue Nov 05 12:44:34 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I deeply apologize for your stay experience and for not meeting some of your expectations during your visit. Please give us an opportunity to make amends. Should you accede to my request and decide to stay with us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

    4.0

    Good Stay

    sanjay m.loyalty-iconfamily

    Location : excellent with a nice garden in front of fantastic sindhi river. On the entrance side the thajiwas glacier is standing in a majestic way. Inside decor: good, but if you take an extra bed in a super deluxe room, it is absolutely cramped with no space to walk. The toilets are good with 24 hours of supply of hot water restaurant: quality of food is good, but choice in buffet is limited reception and services: excellent with a very prompt laundry facility the best thing i observed was the room heating system, which is fantastic

    Travel Month: Oct 2024

    Room: Deluxe King Room

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    Lemon Tree Hotel Sonamarg has replied on Fri Oct 18 18:06:21 IST 2024

    Dear Guest, Thank you for the feedback regarding your visit to Lemon Tree Hotel, Sonmarg. I am delighted to hear that you had a memorable stay with us. We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, I will be happy to handle the arrangements personally. Best Regards, Hotel General Manager Lemon Tree Hotel, Sonmarg Lemon Tree Hotels 10,000+ rooms. 110+ hotels

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