Here's a polished review:
*3/5 Stars - Mixed Experience at Le Embera Resort, Coorg*
We recently stayed at Le Embera Resort in Coorg, and our experience was a mix of positives and negatives. On the plus side, the rooms were extremely comfortable and super clean, making our stay pleasant. The staff were also professional and cooperative, ensuring our needs were met.
However, our experience with the manager was disappointing. Unfortunately, he came across as rude, which was a letdown.
We also faced a few issues with the resort's policies. The property only provides 1 liter of water per couple, which we felt was insufficient. To make matters worse, they charge heavily for additional bottles of water. When we requested that water be provided complimentary, the manager refused, which left us highly dissatisfied.
Another area for improvement is the breakfast spread. While the options were decent, the dosas served were not fresh. They seemed to be reheated and served, which didn't make for a great dining experience.
Overall, while Le Embera Resort has its strengths, the issues we faced with the manager and the resort's policies left us feeling underwhelmed. With some improvements, this resort has the potential to be truly excellent.
Le embera
Dear Guest,
Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We’re glad to hear that you found our rooms comfortable and clean, and that our staff were professional and cooperative.
We sincerely regret to learn about your disappointment with certain aspects of your stay, particularly your interaction with our manager and the concerns regarding our water policy and breakfast quality. Please accept our apologies for the inconvenience caused. Your feedback has been shared with the respective teams, and we’ll ensure the issues are addressed to improve our guest experience moving forward.
We truly value your comments, as they help us identify areas where we can do better. We hope you’ll consider visiting us again so we can provide you with a stay that meets — and exceeds — your expectations.
Warm regards,
Team Coorg Le Embera