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Upper Pelling, Pelling | 9 minutes walk to Pelling Shared Jeep Stand
970 Ratings, 610 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Sonamchen in Upper Pelling boasts an unbeatable view of the majestic Kanchenjunga, which guests absolutely appreciate. The spacious and clean rooms, along with friendly and helpful staff, also stand out. Many guests enjoyed the delicious vegetarian food offered, even if service occasionally lagged. The location is ideal for a peaceful retreat, combining scenic beauty with a warm, welcoming atmosphere.
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Excellent Stay
This one of the best hotel that you can stay at pelling. If you are jain& veg eater. always take breakfast. Manager is very good. Excellent view ,spacious rooms. At resonable price on what they are offering. Must book.
Room: Deluxe Ground View
Excellent Stay
The stay at jain hotel is really nice and the food was also quite good, especially breakfast. All the staff is cooperative, overall it was nice stay.
Room: Deluxe Ground View
Excellent Stay
It was excellent stay, hotel is very good, bathroom, rooms are very clean. Staff is good and Cooperative...location is very good with excellent view of kanchenjunga mountains
Room: Deluxe Ground View
Excellent Stay
Awesome stay, Manager Adip Rai was very supportive and welcoming!
Room: Super Deluxe Mountain View with Balcony
Excellent Stay
Very good hotel, nit and clean. Water supply sufficient. Stuff behaviour is very good. I rate for this 5star
Room: Super Deluxe Mountain View with Balcony
Jain Group Hotel Sonamchen has replied on Mon Oct 06 11:08:08 IST 2025
Dear Anowar Hossain, Thank you so much for your generous 5-star rating and the excellent review following your 2-night stay with your family. We are thrilled to read that you had a very good experience and found the hotel to be "nit and clean." Ensuring a sufficient water supply and maintaining high standards of cleanliness are critical priorities for us, so we are delighted you highlighted these points. It is especially rewarding to hear that our staff's behavior was very good; we are incredibly proud of our team. We appreciate you choosing the Super Deluxe Mountain View with Balcony and hope to have the pleasure of welcoming you back soon! Warm regards, JAIN GROUP HOTELS
Excellent Stay
very good experience good view from room room was clean all the amenities were provided food was good
Room: Super Deluxe Mountain View with Balcony
Terrible
Manager denied for a room availability, after 15 min discussion. He allocate a room. Later gives a wrong order. we asked for a Jain food ( no onion), and got an onion salad and sabji.
Room: Suite Room With Mountain View
Jain Group Hotel Sonamchen has replied on Mon Oct 06 11:20:58 IST 2025
Dear Mr. Tripathi, Thank you for providing your feedback regarding your recent one-night stay. Peak Season Room Allocation: We acknowledge the initial delay during the check-in process. Given the peak season period (August), our occupancy was at its maximum, leading to limited immediate room availability. We are pleased, however, that our manager was ultimately successful in securing and allocating a Suite Room with Mountain View for your reservation. We prioritize accommodating all confirmed bookings, even under challenging circumstances. Immediate Resolution of Food Order: We deeply regret the error concerning your dinner order, specifically receiving non-Jain items (onion salad and sabji) instead of your requested Jain food (no onion). This mistake occurred due to the significant volume and associated rush within the restaurant at that time. We note that the correct meal was immediately prepared and delivered to you on the spot as soon as the issue was brought to our attention, minimizing the disruption to your dining experience. We value your patronage and hope you will grant us the opportunity to demonstrate our commitment to delivering the highest standards of hospitality
Excellent Stay
First of all i like to appreciate the staff are very helpful and humble and food is very delicious and as per price is worth it. Mountain view from the hotel room is most beautiful scene
Room: Super Deluxe Mountain View with Balcony
awesome experience unexpectable views from hotel....
Staff was too good like family and behaviour was that much good, that nobody will feel uncomfortable and share the language experience
Room: Deluxe Ground View
stay with family at pelling
Hotel Sonamchen is located at a scenic location in upper pelling. it has large spacious rooms but the restaurant is non functional. They have limited menu and the wifi was also not working
Room: Suite Room With Mountain View
Jain Group Hotel Sonamchen has replied on Mon Oct 06 11:33:39 IST 2025
Dear Mr. Kumar, Thank you for choosing to stay with your family and for taking the time to provide your valuable feedback We are pleased to note your positive mention of the scenic location and the large, spacious rooms. We appreciate the opportunity to address your concerns and clarify certain points about our property standards. Restaurant and Menu:. We wish to emphasize that our property is a pure-vegetarian hotel, and the restaurant is fully functional and operational. Due to our commitment to providing specialized cuisine, our menu is intentionally limited to ensure high quality and freshness within the pure-veg category. Cleanliness and Wi-Fi Service: We are genuinely surprised by your ratings for cleanliness and the washroom, as our team maintains top-to-notch standards confirmed by our regular internal quality checks. Similarly, we have confirmed that our Wi-Fi service was fully operational during your stay dates. While we respect your perception, we assure you that we continuous uphold stringent hygiene protocols, and the internet service is robust. Future Action: We take all feedback seriously, and we have addressed your rating of Child Friendliness with our team
Excellent Stay
Ok
Room: Super Deluxe Mountain View with Balcony
Excellent Stay
Hotel rooms are very clean and the location with kanchanjunga view was awesome from room balcony..
Room: Super Deluxe Mountain View with Balcony
Jain Group Hotel Sonamchen
Dear Guest , Waking up to the Kanchenjunga from your balcony — now that’s the kind of morning we love to deliver! Thank you for noticing the cleanliness and care we put into our rooms. We believe a great stay starts with comfort and ends with a view that takes your breath away. Can’t wait to welcome you back for more serene sunrises and mountain magic! Warm wishes, Guest Relations Team
Good Stay
Good experience and excellent view of Kanchanjunga mountain at early morning but bedding is not comfortable.
Room: Super Deluxe Mountain View with Balcony
Jain Group Hotel Sonamchen
Dear Guest , Thank you for sharing your experience with us! We're so glad you enjoyed the breathtaking early morning view of Kanchenjunga — it's truly one of nature’s finest shows, and we're lucky to have a front-row seat. It means a lot to us that you had a good overall stay, and we hope to welcome you back again for more peaceful mornings in the mountains. Warm Regards, Guest Relations Team
Good Stay
property location is easily accessible. rooms are clean and the hill side view room is awesome view of kanchanjunga snow hills.
Room: Deluxe Ground View
Jain Group Hotel Sonamchen
Dear Guest , We truly appreciate your kind words. It’s wonderful to hear that you enjoyed the convenience of our location, the cleanliness of our rooms, and the breathtaking view of the snow-capped Kanchenjunga. Thank you for choosing us — we look forward to hosting you again. Warm Regards, Guest Relations Team
Good Stay
The hotel was good but the food was a little expensive
Room: Deluxe Ground View
Jain Group Hotel Sonamchen has replied on Sat Jul 05 12:34:09 IST 2025
Dear Guest , Thank you for your kind feedback! We're so glad you enjoyed your stay with us. It means a lot to know that our efforts to create a welcoming and comfortable environment made a positive impression. We hope to see you again soon for another great experience in the hills! Warm Regards, Guest Relations Team
Not a Peaceful place, Pure Veg, Jain Food restraun
Location is at upper pelling , they don't upgrade despite room being vaccant(complementry upgrade was offered in mmt package), staff is quite unwelcoming and ignorant, wifi doesn't work half the time during night, TV has only free to air channels(Appears as they can't afford recharges), For room service they never attend at first call, even after you go down to reception and ask for something , it would take an eternity to get to you. The only Plus point of this Hotel is that it has a Jain Restraunt and food served is good. But the kind of crowd comes here is mostly rowdy, you can't have peaceful time at this property, They didn't allowed a couple to cut cake in waiting area which was cleaner and have good ambience but compelled them to do that in Restraunt. They don't have party hall but allow party people to play loud till late night at the cost of peace of all other guests. During meal timing restraunt view is like a Dharmashala Langer, fully chaotic. So if you prefer jain like in our case , it is not a good reason to book in this hotel, there is another Pure Veg and Jain food servi g Restraunt in upper pelling. Based on my personal experience it is not a good place for any peaceful holiday. Rest is up to individuals taste and liking. Even MMT doesn't have any control over anything once you paid and checked in the property, they can give you mere 15 20% of amount in form of voucher which can't be clubbed with any other offer at time of another booking. It was kind of spoiled holiday for us
Room: Deluxe Ground View
Jain Group Hotel Sonamchen
Dear Guest, Thank you for taking the time to share your feedback. While we understand that every guest’s experience is subjective, the concerns you've raised are not reflective of the standard we consistently uphold. We take great pride in offering a seamless and comfortable stay, and it is quite unusual for us to receive complaints of this nature. Our team is trained to be attentive, courteous, and responsive, and we are known for maintaining a clean, well-managed environment that caters to a wide range of guests — many of whom return for exactly that reason. Room upgrades, service responsiveness, and guest satisfaction are priorities we take seriously, and any special requests are handled with care, depending on availability and circumstances. As for the atmosphere, we strive to balance a warm, welcoming vibe with peacefulness for all our guests, and we actively monitor such concerns to maintain harmony on the property. We're glad to hear that the Jain food served at our restaurant met your expectations, as it is one of the highlights we are proud of. We encourage open communication during the stay so that any issues can be promptly addresse. Warm Regards, Guest Relations Team
Good Stay
The rooms were spacious, clean and hygienic. The service was a little slow. Otherwise, everything was great.
Room: Suite Room With Mountain View
Jain Group Hotel Sonamchen
Dear Guest , Thank you for your kind words! We're so glad to hear you enjoyed the spacious, clean, and hygienic rooms — comfort and cleanliness are top priorities for us. It’s wonderful to know that overall, you had a great experience. We truly appreciate your support and look forward to welcoming you back for another relaxing stay in the hills! Warm regards, Guest Relations Team
Excellent Stay
Nice hotel n mountain view with nice hospitality n behaviour.... worthy
Room: Super Deluxe Mountain View with Balcony
Jain Group Hotel Sonamchen has replied on Tue Jul 08 13:03:15 IST 2025
Dear Guest, Thank you for your kind words! We're so glad you enjoyed the mountain views and felt welcomed by our team's hospitality. It means a lot to know you found your stay worthwhile. Looking forward to hosting you again! Warm Regards, Guest Relations Team
Poor Stay
The only good thing about the hotel was the view of snow clad mountains in the morning. Our bathroom had a nice big spider roaming around. The service was rude, they simply rang the doorbell at 7.30 in the morning demanding us to place the breakfast order, same thing in the evening. The hotel shut the front door, locked the shutters at 9.30pm when we were returning from dinner. It was completely unexpected and we had to find a back way in complete darkness. The hotel management was also evasive about some genuine date change request we made, saying they can't do anything, only MMT can etc. Eventually I had to pay for a whole extra night, because both MMT and the hotel kept putting the responsibility on each other.
Room: Super Deluxe Mountain View with Balcony
Jain Group Hotel Sonamchen
Dear Guest, Thank you for your feedback. We are delighted you enjoyed the beautiful snow-clad mountain views. We sincerely regret the overall dissatisfaction experienced during your stay. We wish to clarify the operational challenges you noted: Hygienic Environment: As we are situated in a hilly area, insects can occasionally enter if windows or doors are left open. We have reinforced pest control efforts. Restaurant Timings: Breakfast orders were requested at 7:30 AM in compliance with strict, communicated restaurant operation timings designed for efficient service. Hotel Closure: The closure of our main door at 9:30 PM is a mandatory security protocol enforced by local authorities for all establishments in the region. Booking Amendments: Your request for date changes could not be accommodated as the reservation was made under a Non-Refundable policy, which prohibits amendments or cancellations. We value your business and hope that, understanding these necessary regulations and policies, you will consider staying with us again.
Excellent Stay
Yes…property was at very good location and staff was very helpful and food was delicious.
Room: Deluxe Ground View
Jain Group Hotel Sonamchen has replied on Tue Jul 08 13:05:05 IST 2025
Dear Guest , Thank you for your kind words! We're so glad you enjoyed the location, found our staff helpful, and loved the delicious food. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon! Warm Regards, Guest Relations Team
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