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Vile Parle, Mumbai | 8 minutes walk to T1 - Chhatrapati Shivaji International Airport
2716 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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This property is located conveniently close to the domestic airport, making it ideal for business travelers. Guests appreciate the cleanliness and helpful staff. However, many find the rooms and bathrooms to be quite small and not up to expectations, with limited amenities. The breakfast spread receives mixed feedback, and some guests note that the food quality could be improved. Room service tends to be slow, impacting overall experience.
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Excellent Stay
stay waa nice.Food doesn't have any options. The biriyani didn't have much pieces, salad is just onions and raita portions are small
Room: Standard Queen Room - room only
Average Stay
Rooms were all in line with the global standards of Ibis, but Buffet breakfast isn't. I have had better breakfasts from Ibis abroad. The Indian dishes are very substandard here.
Room: Standard Queen Room - room only
Average Stay
U wasn’t much impressed with the room especially the loo which just about bigger than a trains loo. Staff were good, but one thing at the reception struck me as odd. While enquiring at the reception regarding hiring an auto to go to the airport they never offered the hotel cab which was complimentary and I wasn’t aware of it. Only after i got to know from the security that the hotel offers complimentary airport drop I became aware and requested for the same at the reception and they promptly arranged for the hotel cab. I found it pretty odd on the part of the reception staff.
Room: Standard Twin Room
Ibis Mumbai Airport - An Accor Brand has replied on Sun Oct 12 15:10:47 IST 2025
Dear Ms Dutta, Thank you for taking the time to share your detailed feedback. We’re glad to know that you found our team courteous and that you were able to avail of the complimentary airport transfer. However, we regret the inconvenience caused due to the room size and the lack of proactive communication regarding the cab service. Your comments have been shared with our Front Office team to ensure that all guests are clearly informed about available services at the time of check-in or enquiry. We appreciate your valuable insights and hope to have the opportunity to welcome you back for a more seamless experience. Warm regards, Amreeta Banerjee General Manager
Good Stay
The stay at Ibis Mumbai Airport was comfortable, with clean rooms and courteous staff. The location is convenient near the airport and the breakfast spread was good. Overall, a pleasant experience.
Room: STANDARD QUEEN ROOM - WITH EXTRA BENEFITS
Excellent Stay
I had a great experience, the ambiance was nice, the room was neat and clean, and the staff was experienced and polite with the guests. it's worth experience staying at Motel.
Room: STANDARD TWIN ROOM - WITH EXTRA BENEFITS
Good Stay
No thanks, please dont send me reminders or any notification on whatsapp or anywhere
Room: Standard Queen Room - room only
Good Stay
Checkin process was fast and quick .. Rooms are bit small but still manageable but the washroom is way too small like local train.. room service is very slow .. food is overpriced bought french fries for 350 and it was all burned fries i got after 30/35 mins. Which is way too disappointing but still a good one as its very near to airport.
Room: Standard Twin Room
Ibis Mumbai Airport - An Accor Brand has replied on Sun Oct 12 15:17:04 IST 2025
Dear Huma, Thank you for sharing your feedback. We’re glad to know you appreciated the quick check-in process and our convenient location near the airport. However, we regret to learn about your experience with room service and the quality of food served. Please be assured that your comments have been shared with our culinary and service teams for immediate review and corrective action. Our rooms are designed in line with international ibis standards, though we understand that space can feel compact for some guests. We appreciate your time in sharing these observations and hope to have the opportunity to serve you better on your next visit. Warm regards, Amreeta Banerjee General Manager
Very nice hotel.
had a wonderful time there. staff was nice and helpful. property is close to airport. overall very nice hotel.
Room: STANDARD QUEEN ROOM - WITH EXTRA BENEFITS
Ibis Mumbai Airport - An Accor Brand has replied on Fri Sep 26 13:02:41 IST 2025
Dear Mr Dubey, Dear Guest, Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are truly delighted to know that you had an enjoyable experience and that our team’s efforts to provide warm and helpful service made a positive difference during your visit. We are equally pleased that you found our location convenient, especially being close to the airport, and that it contributed to making your stay more comfortable. It is always our endeavor to ensure that each of our guests feels well taken care of and leaves with pleasant memories, and your appreciation reassures us that we are on the right track. Your encouraging words will be shared with our team, as they serve as a great motivation for us to continue delivering excellent service. We sincerely look forward to welcoming you back on your next trip and ensuring another memorable stay Warm regards, Amreeta Banerjee General Manager
Excellent Stay
The property was very good.. Hygiene level maintened..hospitality was very nice of the staff.. Food was very good.. Actually good taste.. Location was so accessible to cab n rickshaw.. Good exerience
Room: Standard Queen Room - room only
Excellent Stay
I had a wonderful stay at the Ibis Hotel and was impressed with every aspect of my experience. The check-in process was quick and efficient, and the staff were consistently friendly, professional, and ready to assist whenever needed.
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Sat Sep 13 13:17:10 IST 2025
Dear Sheroof, Thank you so much for your wonderful feedback. We are delighted to know that you had a memorable stay with us and that our check-in process, as well as the friendliness and professionalism of our team, made a positive impression on you. Your kind words truly motivate us to continue delivering the best experience for all our guests. We look forward to welcoming you back for another comfortable and enjoyable stay at Ibis Mumbai Aiport. Warm regards, Amreeta Banerjee General Manager
Poor Stay
No luggage facility only self service is there service not on time food is not tasty room sizes are so small
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Sat Sep 13 13:15:39 IST 2025
Dear Mr. Yadav, Thank you for sharing your feedback. We sincerely regret to learn that your experience did not meet expectations. Kindly note that our hotel follows a self-service concept and does not provide luggage handling assistance. We are sorry to hear about the delays in service, the taste of the food, and the room size not meeting your preference. Your comments have been shared with the concerned teams to ensure improvements. We value your input and hope you may consider giving us another opportunity to serve you better in the future. Warm regards, Amreeta Banerjee General Manager
Good Stay
I have booked a double room with twin beds- hotel allotted double room with queen bed. The food price were surprisingly high
Room: Standard Twin Room
Ibis Mumbai Airport - An Accor Brand has replied on Fri Sep 05 18:31:28 IST 2025
Dear Mr. Mundada, Thank you for sharing your feedback. We regret the inconvenience caused regarding the room allocation, and we will work with our front office team to ensure such requests are better honored in the future. We also take note of your concern about food pricing and will review it internally. Your comments are valuable in helping us improve, and we hope to have the chance to welcome you again for a more seamless experience. Warm regards, Amreeta Banerjee General Manager
Excellent Stay
5
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Fri Sep 05 18:30:32 IST 2025
Dear Mr Patil, Thank you for being a part of our family and taking the time out to review us and appreciate the hotel. The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the ibis Mumbai Airport Warm regards, Amreeta Banerjee General Manager
Terrible Stay
They did not confirmed pick up from airport despite lots of calls, emails. Even for drop to airport, each time they say that it is not in my package and I had to show them again and again that it is there. Lobby for the room was smelly. Room was too tiny. Every Staff at reception was not at all cooperative. Breakfast on both the days was good for nothing and tasteless. I would not recommend this hotel to anyone. Waste. Of money.
Room: STANDARD QUEEN ROOM - WITH EXTRA BENEFITS
Ibis Mumbai Airport - An Accor Brand has replied on Sun Aug 24 19:44:59 IST 2025
Dear Garppale, We’re truly sorry to hear about the inconveniences you faced during your stay, from the airport transfer to the room condition, service, and breakfast. This is not the standard we strive for, and we sincerely regret the disappointment caused. Your feedback has been shared with our team to ensure improvements, and we hope you may allow us another chance to serve you better in the future. Warm regards, Amreeta Banerjee General Manager
Excellent Stay
Hotel was very good, service excellent , housekeeping and room service excellent. Staff overall very helpful. I am please with my choice
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Fri Sep 05 18:30:01 IST 2025
Dear Mr. Bhasin, Thank you so much for your kind words and for sharing such positive feedback. We’re delighted to know that you enjoyed your stay and that our service, housekeeping, and team efforts made your experience memorable. Your appreciation truly motivates us to keep delivering our best. We look forward to welcoming you back soon! Warm regards, Amreeta Banerjee General Manager
Poor Stay
The room size is very small and very suffocating in the room, bathroom like a train type, and no waiter service in the hotel, very bed experi The room size is very small and very suffocating in the room, bathroom like a train type, and no waiter service in the hotel, very bed experience
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Sun Aug 24 19:35:20 IST 2025
Dear Mr. Sharma, We’re sorry to hear that your stay did not meet your expectations and that you found the room size, bathroom, and service unsatisfactory. We understand how important comfort and space are for a pleasant stay, and we regret that we fell short in providing this experience for you. Your feedback regarding the room design and services has been noted and will be shared with the concerned teams for review. While our hotel follows a limited-service model, we are committed to ensuring that the essentials are delivered with comfort and care, and we will work on improving the overall guest experience. We sincerely apologize for the disappointment caused and hope you may give us another opportunity to serve you better in the future. Warm regards, Amreeta Banerjee General Manager
Average Stay
Reception staff specifically that lady was very Rude. I mentioned while booking for Smoking room. She denied and gave me a Handicap Room saying all rooms are occupied. They don’t serve in Smoking area not even TEA
Room: Standard Twin Room
Ibis Mumbai Airport - An Accor Brand has replied on Sun Aug 24 19:47:35 IST 2025
Dear Mr. Purohit, We’re very sorry to hear about your experience and the behavior you encountered at the reception. Please accept our sincere apologies for not being able to provide the room type you requested and for the inconvenience caused with the service in the smoking area. This is not the level of hospitality we aim to deliver, and your feedback will be shared with the team to ensure such situations are handled with greater courtesy and care in the future. Warm regards, Amreeta Banerjee General Manager
Excellent Stay
Room was comfortable. Bathroom with all the toiletry was superb .
Room: Standard Twin Room
Ibis Mumbai Airport - An Accor Brand has replied on Sat Aug 16 15:37:05 IST 2025
Dear Mohapatra, Thank you for being a part of our family and taking the time out to review us and appreciate the hotel. The team here is very motivated to hear about your rating for their services and now we were able to look after you with the passion we are known for. Looking forward to seeing you soon at the Ibis Mumbai Airport. Warm regards, Amreeta Banerjee General Manager
Good Stay
Small rooms but suitable for business stay, polite staff and clean rooms. Food is good, I prefer to stay in IBIS
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Sat Aug 16 15:35:30 IST 2025
Dear Sasikumar, Thank you for sharing your experience with us. We’re pleased to know you found our hotel suitable for business stays and appreciated the cleanliness, food quality, and the courteous service of our team. We understand that room size may feel compact, but we’re glad it met your needs during your stay. Your preference for IBIS means a lot to us, and we look forward to welcoming you back on your next visit. Warm regards, Amreeta Banerjee General Manager
Average Stay
Room size is to small and bathroom also temporary fitted in rooms due to which feel was not good
Room: Standard Queen Room - room only
Ibis Mumbai Airport - An Accor Brand has replied on Sat Aug 16 15:28:39 IST 2025
Dear Ambwani, We sincerely apologize that your experience with the room size and bathroom setup was not up to expectations. We understand how important comfort and ambiance are for a pleasant stay, and we’re truly sorry for the inconvenience this caused. Your feedback is extremely valuable, and we will carefully review it with our team to make improvements. We hope you’ll give us another chance to provide you with a much better experience in the future. Warm regards, Amreeta Banerjee General Manager
Vile Parle
Bandra Kurla Complex
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Near Akshi Beach
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South Mumbai
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