Lemon Tree Premier, Navi Mumbai

Lemon Tree Premier, Navi Mumbai has replied on Tue Sep 23 08:09:08 IST 2025

Dear Guest, Namaste!! Thank you for sparing your valuable time to review us. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Tue Sep 02 03:54:01 IST 2025

Dear Guest, Namaste! Thank you for sharing your most constructive feedback regarding your stay with us, and we sincerely apologize for your experience not meeting your expectations. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai

Dear Guest, Namaste! Thank you for your feedback. I'm sorry to hear that your experience with the food was average and that the ongoing renovations were a disruption. Regarding the swimming pool, I'd like to clarify that our hotel does not have a heated pool. We apologize for any confusion or misinformation that may have led you to believe otherwise. We value your comments and will use them to improve our services. Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Thu Jul 17 17:48:19 IST 2025

Dear Guest, Namaste! Thank you for your wonderful feedback! We're delighted to hear that you, your friend, and your family enjoyed your visit and found our location very central. It's fantastic to know that everyone loved their time with us. We sincerely apologize for the inconvenience regarding the rooftop pool being in maintenance during your stay. We understand how disappointing it can be to miss out on an amenity you were looking forward to. We strive to ensure all our facilities are in the best possible condition for our guests, and sometimes this requires temporary closures for maintenance. We appreciate you still recognizing the rooftop pool as a cool place, even though you couldn't use it this time. We hope that on your next visit, you'll be able to fully experience and enjoy it. We look forward to welcoming you back soon for another memorable stay! Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Thu Jul 17 23:14:28 IST 2025

Dear Guest, Namaste! Thank you so much for your incredibly positive and detailed feedback! We are absolutely thrilled to hear that your stay with us was so enjoyable and that you found our hotel to be an excellent choice for travelers. It brings us immense pleasure to know that you appreciated our excellent location, safety measures, room size, diverse food options, and other conveniences. We always strive to provide a comfortable and convenient experience for all our guests, and your comments affirm that we are meeting that goal. We are particularly delighted that you found our pricing to be reasonable for the value offered, and that you highly rate and recommend us. Your kind words about our upkeep and great food catering to all special needs are truly rewarding and motivate our entire team. We look forward to welcoming you back for another excellent stay in the future! Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Sun Jun 22 16:54:12 IST 2025

Dear Guest, Namaste! Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you found your stay comfortable thanks to our luxurious amenities, and that our staff was supportive and friendly. Providing a memorable and enjoyable experience for our guests is what we strive for, and your kind words truly motivate our team. We hope to have the pleasure of welcoming you back again very soon! Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Fri May 30 18:11:46 IST 2025

Dear Guest, Namaste! Thank you so much for your wonderful feedback! We're thrilled to hear you had a fantastic stay with us. We appreciate you highlighting that while our food options might be limited, the quality is good. That's something we work very hard to maintain, and your comments validate our efforts. We hope to welcome you back again soon! Warm regards Gaurav Tripathi Hotel Manager

Lemon Tree Premier, Navi Mumbai has replied on Mon May 12 23:10:10 IST 2025

Dear Guest, Namaste! Thank you for your feedback. We apologize your room and AC didn't meet expectations. We're addressing the smelly AC issue immediately and reviewing room standards. Please reconsider booking with us; we aim for a much better experience. Warm regards, Sameer Gokhale General Manager

Lemon Tree Premier, Navi Mumbai has replied on Mon May 12 23:10:20 IST 2025

Dear Guest, Namaste! We are very sorry to hear you had such a negative experience with our property. We are taking your feedback about the poor breakfast, service, and non-working room phones very seriously and are looking into these issues immediately. We strive to provide a much better experience for our guests and hope you might give us another chance in the future to show you our improvements. Warm regards Sameer Gokhale General Manager

Lemon Tree Premier, Navi Mumbai has replied on Sat May 10 13:49:33 IST 2025

Dear Guest, Namaste! Thank you for taking the time to share your positive experience. We truly value your feedback and hope to have the pleasure of welcoming you back to our hotel again soon! Warm regards Sameer Gokhale General Manager

Lemon Tree Premier, Navi Mumbai has replied on Sat May 03 18:06:34 IST 2025

Dear Guest, Namaste! This is certainly not the standard of service we aim to provide, and we are truly sorry that your experience did not meet your expectations. We understand your disappointment and would appreciate the opportunity to regain your trust. Please contact us directly so we can understand more about your experience . We value your feedback as it helps us improve our services. Warm regards Sameer Gokhale General Manager

Lemon Tree Premier, Navi Mumbai has replied on Fri Apr 11 09:30:12 IST 2025

Dear Guest, Namaste! We appreciate you taking the time to share your valuable experience for your with us. Warm regards Sameer Gokhale GM

Lemon Tree Premier, Navi Mumbai has replied on Wed Mar 26 23:08:27 IST 2025

Dear Guest Namaste! Thank you for your feedback. We're sorry to hear about the issues you faced. We've shared your concerns with our team for immediate attention. Regards Sameer Gokhale GM

Lemon Tree Premier, Navi Mumbai has replied on Sun Mar 23 22:00:57 IST 2025

Dear Guest, Namaste! We really apologize for the inconvenience caused. We are investigating & will take corrective action. Thank you for your feedback. Warm regards Sameer Gokhale GM

Lemon Tree Premier, Navi Mumbai has replied on Tue Mar 18 23:23:59 IST 2025

Dear Guest, Namaste! Thank you so much for your kind words! We're thrilled to hear that you enjoyed our hospitality and food. Warm regards Sameer Gokhale GM

Lemon Tree Premier, Navi Mumbai has replied on Mon Mar 17 16:16:55 IST 2025

Dear Guest Namaste! Thank you for your feedback. We're sorry to hear about the issues you faced. We've shared your concerns with our team for immediate attention. Warm regards Sameer Gokhale GM

Lemon Tree Premier, Navi Mumbai has replied on Mon Mar 17 16:16:44 IST 2025

Dear Guest, Namaste! Thank you for your kind words about our hotel’s service and food! We’re glad to hear you had a positive experience in those areas.& we hope to welcome you back again. Thanks, GM