the hotel has a lot of automation like automatic window curtains which go up, very modern bathroom doors and curtains, The room is quite big, and the bed is comfortable along with a sofa. Water was good and they give 3 bottle of water each time we ask which is great. there was a perhaps a wedding function in the hotel so the first day the staff were like tensed and very busy not the best of service on the first evening, the next morning the service was very good. unfortunately there was a mosquito in the room, some visible stains in the floor too. the part I did not like is that I had to carry both my baggage by myself no bell boy, both while checking in or checkout tto put the baggage in the car wired some very small hotels has this even as a courtesy. Spice Restaurant was ok, not very great compared to some of the other 5 star Resources, but this does not mean the food was bad, it was good.
Hyatt Regency Chennai
Dear Guest,
Thank you for sharing your thorough review of your recent stay with us. We’re pleased to hear you appreciated our modern room amenities, comfortable bedding, and generous water provision. Your kind words about the improved service on the second morning are much appreciated.
We sincerely apologize for the shortcomings you experienced – particularly the mosquito in your room, housekeeping oversights, and the lack of bellboy assistance during arrival/departure. This falls short of our usual standards, and we’ve addressed these issues with our housekeeping and front office teams. We’ve also shared your constructive feedback about Spice restaurant with our culinary team for review.
Your detailed observations help us improve, and we hope for the opportunity to welcome you back for a more consistently excellent experience.
Warm Regards,
Team, Hyatt Regency Chennai.