The property offers an authentic Kashmiri ambiance with beautiful houseboat aesthetics and spacious rooms. Cleanliness is a plus, and some guests enjoyed the delicious meals sourced from an organic garden. However, the experience is marred by rude staff, poor communication, high food prices, and issues with extra charges. Guests have faced delays, especially with shikara rides, and many reported a lack of basic facilities during their stay. Overall, experiences have been mixed, leaning towards dissatisfaction.