Willow Banks boasts an unbeatable location right on Mall Road, making it super convenient for exploring Shimla. The spacious rooms often come with beautiful views, and guests rave about the delicious food at their in-house restaurants, especially Café Simla Times, known for its lively atmosphere and live music. The staff is generally friendly and attentive, ensuring a pleasant stay, while the property features great amenities like a spa and brewery. Though some mentioned minor service delays, the overall experience remains positive.