The property has multiple issues reported by guests. Many mentioned dirty rooms, unwashed bed linens, and unpleasant odors. The washrooms were described as filthy and poorly maintained, with broken amenities. Guests faced rude and uncooperative staff, along with a lack of basic facilities like water and reliable electricity. Though conveniently located near Mall Road, access was a challenge, especially with the ongoing lift repairs. Overall, the experience seemed greatly disappointing and below standard.