The property has friendly and supportive staff who received positive mentions, making the service seem approachable. It's also budget-friendly and close to key locations like Delhi Sarai Rohilla railway station and popular shopping areas. However, there are serious concerns about cleanliness, with reports of dirty rooms, poor quality linen, and unkempt washrooms. Guests noted issues with hot water availability and overall maintenance, suggesting a decline in standard that could impact future visits.