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You are booking hotel for more than 30 days

Review Of Hotel O Elite0123401234

Civil Lines, Gurgaon

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.1
    Good

    192 Ratings, 105 Reviews

    excellent
    35%
    very good
    18%
    average
    14%
    poor
    13%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 2
    • 2
    • 1
    • 2
    • 2
    • 1
    • 1
    • 1

    Rating Categories

    • Location3.5
    • Cleanliness3.6
    • Room4.0
    • Food3.4
    • Hospitality4.1
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property has received a lot of negative feedback regarding its cleanliness and maintenance. Guests have noted dirty rooms, stained bedsheets, and unhygienic washrooms. Staff behavior has been described as rude by some, while others appreciated their politeness. Despite a few positive remarks about the location and spacious rooms, many reviews highlight issues like broken facilities, lack of hot water, and inadequate food services. Overall, it seems like significant improvements are needed to meet guest expectations.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    pruthvish s.loyalty-icon

    Worst experience ever, never recommending this hotel to anyone. Instead shut this immediately and fire that receptionist, rooms not cleaned water unavailable bedsheets stains

    Travel Month: Aug 2024

    Room: Classic

    • user photos
    • user photos
    2.0

    Poor Stay

    naresh k.business

    Room was not as they were shown in pics very bad condition toilet was worst not recommended to anybody

    Travel Month: May 2024

    Room: Classic

    2.0

    Poor Stay

    lalit k.business

    They had no information of booking. But provided a room with used sheet cover etc, pathetic room

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Worst ever experience

    neha s.family

    The room had very dirty walls, bedsheet, smelled pungent. All the rooms were same and shady. No hygiene maintained.

    Travel Month: Jan 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Worst room and unsafe environment

    damini v.business

    I didn't even spend 15 minutes in the hotel, when i saw the room and the environment i came out from the hotel. Room was disgusting like hell, and door was broken, even washrooms bedshits everything was super mess. Even the manager itself told me this hotel is not for you.

    Travel Month: Aug 2023

    Room: Classic

    2.0

    Not good

    sanjay s.business

    The room smells high, the sheets are not cleaned, blanket also was not cleaned and washed, smells badly

    Travel Month: May 2023

    Room: Classic

    1.0

    Terrible Stay

    jimmy.

    The peoperty was very bad. Not at all neat. Horrible

    Travel Month: Feb 2023

    Room: Classic

    2.0

    Poor Stay

    shantanu k.loyalty-icon

    When i reach hotel they charged me extra money 348 rs for room. I don’t had time to call customer care. They know very well. Thatsy they take profit of opportunity. No

    Travel Month: Jan 2023

    Room: Classic

    1.0

    pathetic rooms

    anil m.couple

    Room was in pathetic condition full of ceilings in walls, tv was not working, no soaps, no drinking water, no slippers for washroom.

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Worst Hotel Ever

    mahi b.couple

    You can keep your money with you and I will consider it as a donation. hotels which are in bad condition with dirty bedsheets and dirty walls. I sat for two hours at reception to get my room changed but nothing happened they shifted me to another room where the condition was more worst than the first room. This type of condition of the rooms at Oyo townhouse of Gurgaon. never return the money they just earn the money

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Do not book. Photos are too old, property destroyed

    milan v.loyalty-iconbusiness

    No cleanliness, no hygiene, no staff, locks not working, bathroom doors not closing, taps broken and what not. Horrible experience

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Terrible Stay

    deepak c.

    Pathetic experience i had. - no warm water - no cleanliness - broken toilet seat - dampness all around. - worst place to stay

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Terrible experience

    ayush m.solo

    Property is in really bad shape. Staff is rude.

    Travel Month: Dec 2022

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
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    3.0

    Average Stay

    rajkumar s.

    As per my booking breakfast and lunch was included but they denied to offer that service. They told me that take to your booking portal (mmt. I need to pay extra for lunch. Check this. What about this issue?

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Check in denied

    sahil s.solo

    Check in denied by hotel, already full payment done but manager was asking for rs 1000 more for a room.

    Travel Month: Nov 2022

    Room: Classic

    4.0

    Ok

    pardeep p.family

    Ok fine best ha so good very nice

    Travel Month: Oct 2022

    Room: Classic

    • user photos
    • user photos
    2.0

    Very Poor experience

    ankit.business

    I was charged for Dinner despite the same was included in the MMT booking amount. Room quality was horrible.

    Travel Month: Sep 2022

    Room: Classic

    1.0

    Not at all good not at all good

    rohit s.solo

    Washroom is not good bed is not good

    Travel Month: Sep 2022

    Room: Classic

    1.0

    Bad

    pulkit k.group

    Hotel manager asked for extra money.

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Elite has replied on Thu Nov 03 14:36:26 IST 2022

    Sincere apologies, we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, joey

    1.0

    Poor hygiene worst house keeping and cleaning

    kamlesh k.family

    Rooms were very dirty and unhygienic

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Elite has replied on Thu Nov 03 14:36:27 IST 2022

    We are sorry for the inconvenience caused to you, we will surely look into this issue and will put our best efforts to enhance your experience. Regards, joey

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