Very poor room conditions, there was a dead bird in the balcony and bird droppings, dusty and broken furniture, shower was not working properly l, even if you switch on the tap, shower was leaking water profusely , no bathroom floor mat, no in room slippers, not enough plug points in room, linen towels etc very poor condition,
FabHotel Phoenix Hospitality Nr. DLF Cyber Hub & Metro, Gurugram has replied on Tue Aug 26 15:35:49 IST 2025
We sincerely regret the inconvenience caused during your stay. Please accept our apologies for the poor room condition, cleanliness concerns, and maintenance issues including the shower, furniture, and balcony. We also regret the lack of essential amenities such as floor mats, slippers, and adequate plug points, as well as the quality of linen and towels. This is not the standard we strive to deliver at FabHotels. Your feedback has been taken very seriously and shared with the concerned team, and corrective measures have already been implemented to improve upkeep and service quality.