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Review Of Hotel New Cosmos Mall Road0123401234

Mall Road, Shimla | 860 m drive to Shimla Old Bus Stand

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    102 Ratings, 64 Reviews

    excellent
    44%
    very good
    9%
    average
    19%
    poor
    14%
    bad
    15%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 5
    • 5
    • 4
    • 5
    • 4
    • 2
    • 3
    • 3
    • 5

    Rating Categories

    • Location3.4
    • Cleanliness2.4
    • Value For Money2.9
    • Child Friendliness2.5
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property's prime location on Mall Road, making it easily accessible. Positive mentions include helpful staff, delicious food, and quick service. However, concerns are raised about cleanliness and maintenance, with reports of unkempt rooms and bathrooms, plus inadequate amenities. Some reviews highlight a lack of heating and unpleasant odors. Overall, experiences appear mixed.

    Sort by:

    Positive first
    2.0

    Poor Stay

    mohd a.family with 1 kid

    Hotel staff management very bad service is always Katta very poor kitchen and washroom is very unhygienic

    Travel Month: Jun 2025

    Room: Luxury Rooms

    1.0

    Terrible Stay

    anshuman j.couple

    Pathetic rooms ..... spider in the room .... i recomend to not stay nd staff is not cooperative ....

    Travel Month: Jun 2025

    Room: Deluxe Room (NON VIEW)

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    4.0

    Awsome

    pawan d.couple

    everything was perfect, receptionist was very helpful. kitchen service was very fast. room was normal but service was very good.

    Travel Month: Jun 2025

    Room: Deluxe Room (NON VIEW)

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    2.0

    Poor Stay

    gurharinder s.

    I am very disappointed from the hotel staff and owner. The mirror in the room was so old and had very dirty stains n spots on it that i couldn’t even see myself clear in it. I asked 3 times the owner and the staff to provide another mirror so that I could dress myself but they didn’t have any importance. Washroom door had gone blown. It couldn’t close n lock properly. I advise the hotel owner to pay attention to these matters and spend some expense on hotel repairs. The hotel has good approach and can win a lot hearts.

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    1.0

    Terrible Stay

    family with 4 kids

    it was a pathetic hotel of my life, living at Cosmos was just a nightmare. The quality of bathrooms were just unimaginable. it was stinking. The beddings were not clean. The food quality was bad and in the breakfast it was just very generic one which had very limited options. Pls remove it from your list

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    1.0

    mall road new cosmo

    dilpreet w.family with 2 kids

    the all walls are leaking.it rained during our stay and the hotel room was too moist the water rain down the wall and was the horrible experience with children

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    5.0

    Excellent Stay

    aditya n.

    The stay was very comfortable with nice room the location was easily accessible on mall road. The staff was very helpful and supportive.

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    5.0

    Excellent Stay

    baljeet s.

    The hotel was good. Food was very delicious overall very good experience

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    5.0

    Excellent Stay

    mohit s.

    Very good hotel for a good price. Hotel new cosmos is a hygienic and beautiful hotel to stay in shimla mall road.

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    5.0

    Excellent Stay

    vishnu c.

    The hotel is centrally located on the mall road. It has facilities like lift and open terrace. The staff is courteous. We really enjoyed our stay

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    1.0

    Terrible Stay

    dr a.business

    It’s not a hotel but ordinary lodge with no basic facility, to not working door broken, no toilet paper even not serving water bottles

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

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    3.0

    Average stay

    family with 2 kids

    Location is good. But stay was average. The room they provided was having water leakage from the window. Little confusion in the name of this hotel. "New Cosmos" is old one have very bad rooms. "Cosmos" is the renovated property. Nothing new in this property as the name is misleading.

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    2.0

    Poor Stay

    pegmatite 8.family with 1 kid

    poor housekeeping never recommend to anyone somebody continuously uses the door well.. rooms have poor smelling like mud types... Location is ok

    Travel Month: May 2025

    Room: Deluxe Room (NON VIEW)

    5.0

    Excellent Stay

    shubham s.family with 1 kid

    Good experience for stay in cosmos hotel main part hotel is situated at Mall Road and food rates are very reasonable

    Travel Month: Apr 2025

    Room: Semi Luxury (NON VIEW)

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    Hotel New Cosmos Mall Road has replied on Mon Apr 21 16:06:37 IST 2025

    Thank you so much for your valuable feedback .. we wish to welcome you again and have a pleasant stay with us Thanks and regards

    5.0

    Excellent Stay

    jaswant s.

    It was nice experience and hotel location is also good it's on main mall road. Over all the stay was very comfortable

    Travel Month: Apr 2025

    Room: Deluxe Room (NON VIEW)

    Hotel New Cosmos Mall Road has replied on Mon Apr 21 16:06:44 IST 2025

    Thank you so much for your valuable feedback .. we wish to welcome you again and have a pleasant stay with us Thanks and regards

    5.0

    Excellent Stay

    maneesh c.

    Very well stay as a solo traveller. Clean rooms and well behaved staff. Over all service was very good. Good location and easy to reach as it is located on mall road near to the lift.

    Travel Month: Apr 2025

    Room: Deluxe Room (NON VIEW)

    Hotel New Cosmos Mall Road has replied on Mon Apr 21 16:06:58 IST 2025

    Thank you so much for your valuable feedback .. we wish to welcome you again and have a pleasant stay with us Thanks and regards

    3.0

    Average Stay

    anupam k.family with 1 kid

    the views from room were very poor. the room cleaning was also not up to mark, several spots were on floor.

    Travel Month: Apr 2025

    Room: Semi Luxury (NON VIEW)

    3.0

    Average Stay

    anupam k.family

    Views were very bad. In such places, not expected. Distance from taxi parking is very much which get exhausted initially

    Travel Month: Apr 2025

    Room: Semi Luxury (NON VIEW)

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    5.0

    Excellent Stay

    niraj s.

    Excellent location on mall road, near to common lift & hotel have their own lift. Cleanliness and hospitality is great.

    Travel Month: Apr 2025

    Room: Deluxe Room (NON VIEW)

    Hotel New Cosmos Mall Road has replied on Mon Apr 21 16:07:17 IST 2025

    Thank you so much for your valuable feedback .. we wish to welcome you again and have a pleasant stay with us Thanks and regards

    5.0

    Excellent Stay

    asha d.

    I had a one day stay, had a wonderful experience with delicious food and good room. I highly recommend this hotel

    Travel Month: Apr 2025

    Room: Deluxe Room (NON VIEW)

    Hotel New Cosmos Mall Road has replied on Mon Apr 21 16:07:25 IST 2025

    Thank you so much for your valuable feedback .. we wish to welcome you again and have a pleasant stay with us Thanks and regards

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